Convergence encompasses all those activities required to create additional or innovational values, involving realigning or restructuring among several industries, technologies and services. Those convergence strategies that fail to create these values or innovation will have very small probability of success. In other words, the effective strategies for successful convergence should be able to bring out new values or experiences to customers via product/service innovation or sometimes operational excellences. In 2005, Samsung SDS developed a 6sigma methodology called, SCM 6Sigma, with the similar motivation. In this paper, SCM 6Sigma will be applied to develop effective and concrete convergence strategies.

• HYOUNGTAE KIM(DEPARTMENT OF GLOBAL SERVICE MANAGEMENT, WOOSONG UNIVERSITY) | 김형태