To adapt to a rapidly changing business environment, introduction of new management techniques and innovative activities are crucial. In the case of small and medium companies, the compensation for scarce management resources and sustainable development can be obtained from advantage of management consulting.
In this study, we proposed the enterprise process evaluation model for small and medium business consulting, which can deploy the process improvement activities with considering the process maturity level within an organization. The process evaluation area of proposed Small and Medium Business, Staged Maturity Model (SMB-SMM) consists of four following parts: supply management, demand management, business management, and research and development(R&D) management. For each area, we set goals and also defined the practices to achieve their goals respectively. By applying the SMB-SMM model to the small and medium sized companies, the process maturity level can be defined. And then to overcome the gap between the goals and evaluation results the customized management consulting activities can be drawn from the predefined consulting approaches from the SMB-SMM.

Abstract
 1. 서 론
 2. 선행연구
  2.1 서비스품질 평가모델
  2.2 성과평가 모델
  2.3 기술혁신 평가모델
  2.4 경영혁신 평가모델
 3. SMB-SMM
  3.1 평가모델 개요
  3.2 평가모델 구성요소
  3.3 SMB- SMM 성숙도 정의
  3.4 SMB-SMM 체계
 4 SMB-SMM 검증
  4.1 SMB-SMM 타당성 검증
  4.2 SMB-SMM 유효성 검증
  4.3 검증 요약
 5. 결론
 참고문헌

• 조재룡(한국중소기업컨설팅)
• 이희정(대구대학교)