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품질경영시스템(ISO 9001/00)의 인증성과에 관한 실증연구

An Empirical Study on the Firm Performance of Quality Management System(ISO 9001/00)

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구독 기관 인증 시 무료 이용이 가능합니다. 4,300원
한국산업경영시스템학회 (Society of Korea Industrial and Systems Engineering)
초록

A considerable number of corporations seem to be deeply interested in Quality Management as a tool to improve competitive advantage of their products. Especially, under dynamic management circumstances recently, acquisition of ISO (International Organization for Standardization) certification for domestic corporations could have great impact on outcomes, and it becomes even more important for corporations depended largely on exports. However, it is not simply acquisition of ISO certification itself that gives dominant competitive advantage, and effects of acquiring ISO certification on every corporation are different. On this study, I would like to examine how purpose and goal for ISO 9000 influence on outcomes later on, and how CEO’s concern and the corporation’s capability could change the outcomes after all. As a result of the study, importation of ISO 9000 for the purpose of ensuring competitive advantage of products, standardization of quality management system, and benefits in the short run showed a positive affects on outcomes. Also, the relationship between purpose of acquiring ISO 9000 and outcomes became more connected as the manager’s interest increased, and a greater capability of a corporation caused a greater effect on improvement of productivity and image of the corporation.

목차
Abstract
 1. 서론
 2. 이론적 배경
  2.1 품질경영
  2.2 ISO 품질인증제도
  2.3 ISO 9001 인증목적 및 성과
 3. 연구모형, 가설설정 및 연구방법
  3.1 연구모형
  3.2 가설설정
  3.3 연구방법
 4. 연구결과
  4.1 신뢰성 및 타당성 검증
  4.2 가설의 검증
 5. 결론
 참고문헌
저자
  • 김인호(한양대학교 디지털경영학부)
  • 구태용(한양대학교 대학원)
  • 최걸성(한국산업기술대학교 대학원)