This paper is to Introduce guidelines for quality management. International standards such as ISO 10005, ISO 10007, ISO 10014 and ISO 10015 are considered. This study is to discuss guidelines for quality plans, configuration management, training, and managing the economics of quality.

Abstract
 1. 서론
 2. 품질 계획서 지침 [1]
  2.1 인용 규격
  2.2 품질계획서(quality plan)
  2.3 서비스에 대한 품질계획서의 사례
  2.4 소재에 대한 품질계획서의 사례
  2.5 소프트웨어 라이프 사이클의 사례
  2.6 소프트웨어의 품질계획 활동
 3. 구성관리 지침 [2]
  3.1 인용규격
  3.2 구성(configuration)
  3.3 지침
  3.4 구성관리 계획서의 구성 및 내용
 4. 품질경제성 관리지침 [3]
  4.1 인용규격
  4.2 품질경제성 관리를 위한 방법론
  4.3 품질경제성 향상을 위한 분기도
 5. 교육 훈련 지침 [4]
  5.1 인용규격
  5.2 교육훈련 필요성의 규정
  5.3 교육 훈련의 설계 및 계획
  5.4 교육훈련의 제공
  5.5 교육훈련 결과의 평가
  5.6 교육훈련 프로세스의 모니터링 및 개선
 6. 결론
 참고문헌

• 최성운 | Sungwoon Choi