This paper suggest the methods when we solve problems by TRIZ before grasp of customer needs by Kano model. Recently, many companies are very interested in TRIZ such as Six Sigma. Especially, the company commences to use TRIZ for solving a lot of problems in which occur by products and services. But It will be happen a lot of time and costs to solve all problems completely. Finally, This paper helps more effective problem definition to avail Kano model for reducing time and costs at solving problems by TRIZ.

Abstract
 1. 서론
 2. 이론적 고찰
  2.1 Kano 모델
  2.2 TRIZ
 3. Kano 모델을 이용한 문제 정의 방법 제시
 4. 결론
 5. 참고문헌

• 구희진 | Ku Hee Jin
• 김태영 | Kim tai young
• 정윤정 | Jung Yun Jung
• 홍석수 | Hong Seok Su