Courier and logistics services such as customer contact employees (customer-contact employee) of the attitudes and behavior of the customer satisfaction level of service quality evaluation and a very big impact. In this study, using a typical customer contact employees, and to target the delivery service industry employees the organization's service orientation and customer orientation by examining the impact on the quality of companies within the organization for growth and development needs and the importance of service orientation will be trying out for. The results of this study can be summarized as follows. First, the chief executive of the organization to configure a service orientation and a detailed understanding of the factors that determine this by managing the organization to effectively come up with a way to make and ultimately the organization's service orientation, organizational culture can be positioned as effort should be taken. Second, service companies through regular training and education to maintain a certain level of service quality should be. Third, the service organization's service orientation is not a fad or a means of sustain and develop the company's survival strategy is to get out. To do this, good communication between the field and management can be achieved by a variety of channels to be established, and management's willingness to provoke sympathy for the employees should be provided.

Abstract
 1. 서론
  1.1 연구의 배경
  1.2 연구의 목적
  1.3 연구의 방법
 2. 이론적 배경
  2.1 서비스지향성
  2.2 직무만족과 직무몰입
  2.3 고객지향성
 3. 실증연구설계
  3.1 연구모형 및 가설설정
  3.2 가설설정
  3.3 조사개요
 4. 실증 연구 분석
  4.1 표본분석결과
  4.2 가설검증
 5. 결론
  5.1 연구결과요약 및 시사점
  5.2 연구의 한계점
 6. 참고문헌

• 김용범
• 박성현