The ballasted flocculation effects of the mill scale and magnetite on activated sludge were investigated. Both ballasted flocculants (BF) could remarkably improve the sludge settleability in terms of zone settling velocity (ZSV) and sludge volume index (SVI). With the BF dosage of 0.2 to 2.0 g-BF/g-SS, the magnetite particles showed better efficiency on improving settling behavior of activated sludge than the mill scale due to higher surface area and hydrophobic property. The efficiency of SVI30 with magnetite injection was 2.5 to 11.3% higher than mill scale injection and that of the ZSV appreciated from 23.7% to 44.4% for magnetite injection. Averaged floc size of the BF sludge with magnetite dosage (0.5 g-BF/g-SS) was 2.3 times higher than that of the control sludge. Dewaterability of the sludge was also greatly improved by addition of the BF. The specific resistance to filtration (SRF) was reduced exponentially with increasing the dosage of BF. However, the BF’s particle size effect on the SRF looks to be marginal. Consequently, for improving the dewaterability, the BF played a physical role to remove the pore water of the biological flocs by intrusive attachment and a chemical role to induce aggregation of the flocs by charge neutralization.

The effects of activated carbon originated Ballasted Flocculant (BF) on the settleability of activated sludge and the recovery of BF by Hydro-cyclone (HC) were analyzed experimentally. Two kinds of BF (M-I: 125-250 μm, M-II: 250-425 μm in dia.) and three kinds of activated sludges with different SS concentration (2,300-7,100 mg/L) were applied for this study. With the dosage variation of BF from 0.14 to 1.3 g-BF/g-SS, we could obtain 24-31% improvement in SV30 (Sludge Volume after 30min sedimentation) for the lowest SS concentration sludge (2,300 mg/L). Whereas the SV30 improvement was much higher as 44-48% for the highest SS concentration sludge (7,100 mg/L). The settling characteristics of the sludge with BF followed Vesilind model the best among three models (Vesilind, Takacs and Cho model). HC could effectively separate BF with the separation efficiency of 70-90% and over 95% separation efficiency could be obtained when the HC was applied twice.

This paper compares the preceding study on the development of evaluation indicator for ATOs for mechanics and vocational ability evaluation system implemented by the Ministry of Employment and Labor to support various vocational training. This paper also examines the systems for the protection and possible options of the consumer through disclosed notification and evaluation cases such as the traffic service evaluation system in the aviation sector. By extension, in order to ensure quality management and enhanced capability of flight schools, this paper aims to present a methodology for introducing an evaluation model certified by ATOs for pilots that emerges from comparing the preceding study on various vocational training applied with the CIPP evaluation model of Stufflebeam and the procedures for the designation of ATOs for pilots and follow-up management thereon in Korea, dividing it into four stages, which are the preparation stage, screening stage, designation stage and management stage, and applying the items and performance indicators to be carried out at each stage.

This study was conducted on the foundation of the previous research on determinants such as customer satisfaction and behavioral intention, along with the literature review and research on factors related to the service quality elements. We collected and analyzed the 185 materials by conducting the survey upon the customers who have previously visited the restaurants. As a result of the analysis, we identified that the elements of restaurant service quality have significant effects on the behavioral intention and satisfaction level of the customer through the customer satisfaction. In addition, by using KANO model, we investigated the qualities that attract the customers of the restaurant in order to establish the measures that will maximize the customer satisfaction. Also, to overcome the limitation of KANO model, we additionally analyzed the Better-Worse index. The results of the two quality evaluations were identical to each other, showing the need for improving the physical environment of the restaurant services. Accordingly, more interests and efforts to stimulate the behavioral intention of the restaurant are needed.

반도체용 초순수를 생산하는 공정에서 수질관리를 위해 카트리지 필터, 한외여과막, 역삼투막, 탈기막, 이온교환막, 최종생산수용 한외여과막 등 다양한 종류의 분리막이 적용되고 있다. 분리막 공정은 종래기술과 비교하여 동등이상의 성능과 운전의 용이함과 설치면적의 최소화 등 부수적인 장점을 가지고 있다. 유입수의 수질에 따라 전처리 필터의 종류 및 기능이 결정되며, 최종수의 폴리싱 부담을 줄이기 위한 분리막 공정의 구성 등이 중요하다. 본 연구에서는 반도체용 초순수 실증파일럿플랜트의 공정 최적화를 위해 분리막 공정의 구성 및 운전방법에 따른 성능 등을 평가하는 연구를 진행하였다.

반도체용 초순수를 생산하는 공정에서 다양한 종류의 멤브레인을 적용하고 있다. 정밀여과막, 한외여과막, 역삼투막, 탈기막, 이온교환막, 최종생산수용 한외 여과막 등이 있다. 멤브레인기술은 종래기술과 비교하여 동등이상의 성능과 운전의 용이함과 설치면적의 최소화 등 부수적인 장점이 있기 때문이다. 반도체산업에서 적용되고 있는 멤브레인은 주로 외산기술이 점유하고 있다. 본 연구에서는 국산화를 위해 설계공정과 일부 멤브레인 기자재 개발을 진행하 였다. 기자재 개발품의 실증을 위해 실증파일럿플랜트에 적용하여 국/외산 성능 비교와 운전방법에 따른 성능 등을 평가하는 연구를 진행하였다.

The tourism experience factor is an essential source of competitive advantage in the tourism industry and is an important factor for predicting future tourism behavior. Tourism experience elements can be composed of areas of education, entertainment, aesthetics and deviance (Pine and Gilmore, 1998). This study examines the effect of tourist experience factors on tourist loyalty and it is meaningful to see if the experiential economic theory of Pine and Gilmore (1999) is applicable. In order to achieve the purpose of this study, we conducted a questionnaire survey on tourists using experiential tourism factors. As a result, it was found that recreational experiential factors had a significant effect on memory. Memory has a significant effect on both visitor satisfaction and tourist loyalty. This study has academic significance because it focuses on the tourism experience factor which is the core of experiential economic theory. Practical significance is that a lot of experiential contents should be found in order to better match the tourist experience factor to the requirements of visitors to the tourist site. As a result, it is expected to generate revenue and improve its competitiveness.

Service industry can be divided largely into commercial industry, banking industry, insurance industry, advertising industry, and tourism industry. Of these, banking industry is playing an essential role as it constitutes the backbone of economy. Banking industry, which belongs to financial industry, is sensitive to external environment. In this kind of industry, internal dynamics of an organization is very important. The purpose of this research is to find out what kind of influence the relation of internal dynamics perceived by members of Nonghyup organization has on customer orientation via quality of internal service. For the purpose, we have reviewed preceding studies on variables that affect customer orientation and developed a measuring tool in a form that fits banking organizations. Internal service quality, job satisfaction, and organizational immersion which play a mediating role in the model of this research not only turned out to have a significant influence on customer orientation, they also turned out to have the strongest influence. This research has academic significance as it carried out a research with an emphasis on variables that affect customer orientation of members of Nonghyup organization. Regarding practical significance, it was intended to present useful data that can be utilized for an analysis of internal service quality management and capability of human resource management.

Among recent management innovation activities of hotel, one of the most important competitive advantage through customer satisfaction, and to which members of the organization's service orientation is essential. The hotel's service orientation is closely related to the organization's culture. In this study, the organization's service-oriented culture, the internal service quality, emotional commitment and continued commitment and ultimately affects the employee's influence on customer orientation will look at that. Results and implications of this study can be summarized as follows. the internal service quality among the factors corporeality, responsiveness and assurance, empathy, job satisfaction showed a significant influence on the type of empathy and emotional commitment castle had a significant impact on. With these results, relationships with colleagues within the organization, such as work environment and job satisfaction and emotional commitment, the atmosphere is very important to know that you can affect. Therefore, the members of the hotel to increase customer satisfaction and organizational commitment, corporate culture, business as well as collaboration with colleagues to share the emotional atmosphere of sympathy for the business environment will get improved.

Competition to attract customers to the increase of the golf club, but the less people enjoying golf for a variety of issues, including the economic downturn, so golf is going deepened. Therefore, the local golf club is faced with the difficulty of management. In the case of the golf club human resource is the most important factor, because it has a high labor intensive nature of the industry as a type of facilities and services on the basis of intangible human resources. In this paper, to confirm the internal marketing activities and internal service quality, basic premise is that for an external customer satisfaction, internal customer satisfaction should be preceded, and try to analyze these execution factors on job satisfaction and customer orientation, either directly or indirectly affected. The empirical results, the management support in the internal marketing activities were the factors affecting the intrinsic job satisfaction, and the internal service quality were factors affecting employees of the intrinsic job satisfaction and extrinsic job satisfaction.

Quality management activities are an important factor that they could be regarded as a most significant drive to prompt growth of a corporation. From this research as core strategy of the enterprise single ppm wants to emphasize the importance of the quality management activity. The Empirical results are summarized as follows, for successful Single PPM, leadership and corporate culture should be based on. As Single PPM activities factor, Customer Management significantly affects Single PPM Performance. Therefore, to the success of quality management activities, internal corporate leadership and corporate culture must be formed. And for customer management, should take advantage of a variety of the company's internal and external information strategically.

Business environment, competition among firms in recent years, diverse and fragmented by the symbol of the consumer has become very complex and intense. Nevertheless, for the best performance of firms differentiated their company strives to have unique core competencies. In this study, reviewing the internal customer support activities and existing research on market orientation and then how it affects the future strategy for the internal customer support activities. Through the results of this study, first, to appear understanding of the effect of education and training to customers in enterprise-wide, strategic plan through competitor analysis, improved communication between departments, etc need to design to be effective in performance of company in a long term when in planning and training for employees such as job training, service training and training for improving service mind. Second, employment stability and internal communications to the employee's customer orientation showed no significant affect. This is considered for employees due to lack of fear or anxiety, so the employer could focus on his role in the current organization willing to participate actively for goals of the organization. Finally external customer orientation in the employee's customer orientation did not affect the analysis results which is appeared to in companies are constantly communicating with employees through the company's position and the difference between the employee's position is necessary to look for ways to narrow down.

Among recent management innovation activities of companies, one of the most important competitive advantage through customer satisfaction, and to which members of the organization's service orientation is essential. The company's service orientation is closely related to the organization's culture. In this study, the organization's service-oriented culture, the internal service quality, job satisfaction and organizational commitment, and ultimately affects the employee's influence on customer orientation will look at that. Results and implications of this study can be summarized as follows. the internal service quality among the factors tangibles, assurance, empathy, job satisfaction showed a significant influence on the type of empathy and emotional commitment castle had a significant impact on. With these results, relationships with colleagues within the organization, such as work environment and job satisfaction and emotional commitment, the atmosphere is very important to know that you can affect. Therefore, the members of the company to increase job satisfaction and organizational commitment, corporate culture, business as well as collaboration with colleagues to share the emotional atmosphere of sympathy for the business environment will get improved.

Courier and logistics services such as customer contact employees (customer-contact employee) of the attitudes and behavior of the customer satisfaction level of service quality evaluation and a very big impact. In this study, using a typical customer contact employees, and to target the delivery service industry employees the organization's service orientation and customer orientation by examining the impact on the quality of companies within the organization for growth and development needs and the importance of service orientation will be trying out for. The results of this study can be summarized as follows. First, the chief executive of the organization to configure a service orientation and a detailed understanding of the factors that determine this by managing the organization to effectively come up with a way to make and ultimately the organization's service orientation, organizational culture can be positioned as effort should be taken. Second, service companies through regular training and education to maintain a certain level of service quality should be. Third, the service organization's service orientation is not a fad or a means of sustain and develop the company's survival strategy is to get out. To do this, good communication between the field and management can be achieved by a variety of channels to be established, and management's willingness to provoke sympathy for the employees should be provided.

Company's survival in a changing business environment is depend on what kind of strategy will be used for facing this business competition society. For this, many companies continued to apply management techniques to improve the activities in this process has been running productivity-oriented activities to switch away from the quality has become a central activity. In other words, quality improvement activities (quality improvement activity) for the continuing businesses is an important strategic element. In this study, single-PPM (Single-PPM) the company's leading quality improvement activities will be used and browse to accommodate factors that affect a successful quality improvement activities, absolute requirement for companies to learn about the conditions to improve the quality of corporate tries to emphasize the importance of the activity.

The successful and sustainable growth of SMEs depends on their ability of strengthen their competitiveness in quality and cost and service more than anything else as a fundamental of operation. Among these key competitive factors of SMEs, quality is the most critical factor in manufacturing business fields. There are many different ways to improve the quality performance but it needs proper management decision to choose the best way what can maximize outputs with minimum inputs. And it needs effective measurement methods and some indicators to analysis the quality performance properly. The quality cost is one of the simplest key indicators to measure the quality performance and the effectiveness of quality related management decisions. In this study, through survey on local SMEs, we found that their average annual quality cost ratio versus turnover - total amount of annual quality cost divided by annual turnover - is around 3.69% excluded some SME's performances what have different quality control measures with others. And we found some results what corresponded with the early studies on the correlations between those categorized quality costs factors and some discrepancies between some of the literature model and the early case study results as follows. There were negative correlations between the Prevention costs and the External failure costs, and the Appraisal costs and the External failure costs, and there was positive correlation between the Appraisal costs and Internal failure costs same as early studies. But, we couldn't found any strong negative correlations between the Cost of control - Prevention costs & Appraisal costs - and the Cost of Failure of control - Internal & External failure costs -.

The purpose of this study is looking for the effects of innovation on business performance in Korean SMEs. We were able to obtain participations of 169 questionnaire, and derived statistics by means of SPSS/PC version 15.0 and AMOS. In this study we found that employee's quality mind and organizational supports for company innovation activities are significant to product innovation and process innovation. The reason is easy to adoption and participation in the innovation for all the members of the staff. As a statistical result, the research conduced that both product innovation and process innovation largely affects the business performances increase.

Since the 21st century, to the worldwide computer, broadcasting, communications and other technologies have be developed. because of the Internet allows real-time information delivery, Information Society that was done quickly. In this study, using information technology, Active measures to enable e-commerce in agriculture is discussed. agricultural e-commerce to the consumer satisfaction surveys were conducted, too. In addition to, as a e-commerce features, informance, convenience, interface presented. After research results, I think information, convenience, interface is important to consumers. Consumers will be spent on activities having a new value. To respond to these consumers, Companies must evaluate the internal capabilities. and outside the assessment continuously. E-commerce will give an effective way to companies. And e-commerce will develop further in the future. Therefore, e-commerce will be done by the long-term plan.