The purpose of this study is to explore, describe and analyze the English education process of underachieving elementary school students. To this end, qualitative research methods were used. The analyses produce two themes: positive and negative English learning experiences. Students are motivated when teachers are friendly and give them positive responses. Teaching materials including interesting games give more motivation to students. Content coverage for one period should be moderate for students to achieve. Students are disengaged in the classes when they come to supplementary classes against their will, and the content is above their level. Environmentally, parental indifference is translated into student’s indifference to the study. A rushing environment to cover too many units of materials makes them frustrated moving on without grasping what’s being taught. In conclusion, a careful understanding about managing time, learning environment, teaching materials and rapport formation between students and teachers are found to be necessary in the underachieving elementary school student's English education.