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The Relationship between Brand Authenticity, Brand Equity and Customer Satisfaction KCI 등재 SCOPUS

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한국유통과학회 (Korea Distribution Science Association)
초록

This study examines the relationship between brand authenticity, brand equity, and customer satisfaction. A total of 263 participants participated in this study. Participants rated a set of three brands: Apple, Starbuck, and Nike. Each participant rated the extent to which the items described his or her authenticity with the brands listed, the equity of the brands listed, and feelings of satisfaction toward the brands. This study employs confirmatory factor analysis and structural equation modeling. The results indicate that 1) brand authenticity positively relates to brand equity, and 2) brand authenticity effects to customer satisfaction. The findings suggest that marketers can use the brand authenticity for assessment, planning, and tracking purposes to understand the authenticity of their brands for their customers. Products of authenticity brand are better liked, viewed as higher quality, offer greater value and are more likely to be purchased than less authenticity brand. They can command a significant price premium. The findings provide useful support and evidence for brand management, as well as companies in other developing countries, to engage more in brand practices as a core element of their strategic and brand management. This means that managers should work to increase perceptions of authenticity for their offerings.

목차
Abstract
1. Introduction
2. Literature Review
    2.1 Brand Authenticity
    2.2. Brand Equity
    2.3. Satisfaction
    2.4. Hypothesis
3. Research Method
    3.1. Research Design
    3.2. Measurement
    3.3. Procedure
4. Results
5. Conclusions
    5.1. Managerial Implications
    5.2. Limitations
References
저자
  • Van Dat TRAN(Faculty of Business Administration, Banking University, Ho Chi Minh City) Corresponding Author
  • Thi Ngoc Linh VO(Faculty of Business Administration, Banking University, Ho Chi Minh City)
  • Thu Quynh DINH(Faculty of Business Administration, Banking University, Ho Chi Minh City)