In the past 20 years, passenger and cargo transportation performance at the international passenger ports in Korea have increased by 8.6% on the compound annual growth rate, respectively. The Korean government had expected to continue expanding the market of car ferries and the government included plans for the development of additional routes and lanes with neighboring countries such as China, Japan, and Russia as a part of the Plan of the Korean Ministry of Oceans and Fisheries in 2019. However, compared to the development of routes, the management and operation of passenger terminals are inefficient. The purpose of this paper was to introduce the overall improvement of the passenger terminal operating system that reflects the recent changes in the supply and demand of international passenger vessels and the needs of the government and private sector passengers. To this end, a basic survey was conducted on the status of operations and facilities at the Busan International Passenger Terminal and a questionnaire survey was administered on the subject of use. The results of the survey were analyzed using the IPA model. As a result of the analysis, three items in the operation sector, three items in the facility sector, and four items in the system sector of the Busan International Passenger Terminal were identified as in need of improvement. Based on the results, the need for investment to improve the international passenger terminal operating system is suggested.

Abstract
1. Introduction
2. Literature Review
3. Data and Method
    3.1 Data
    3.2 Method
4. Empirical Analysis
    4.1 Descriptive statistics of variables
    4.2 Result
5. Conclusion
References

• Kyong Han Lee(Port Research Division, Korea Maritime Institute)
• Ju Dong Park(Port Research Division, Korea Maritime Institute) Corresponding author
• Sang Won Park(Maritime Industry & Logistics Research Division, Korea Maritime Institute)