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A TWO-PATH MECHANISM CUSTOMER-DRIVEN HOTEL EMPLOYEE SERVICE INNOVATIONS: THE ROLE OF ORGANIZATION OPENNESS
Feng Zeng Xu, Emily Ma, Yun Zhang
- 언어ENG
- URLhttps://db.koreascholar.com/Article/Detail/401164
4,000원
키워드
service innovationscustomer-employee exchangecreative role identityorganization openness.
목차
ABSTRACT
INTRODUCTION
LITERATURE REVIEW
Social Exchanges between Customers and Employees
Direct Path: Customer-employee Exchange and Employee Service Innovation
Indirect Path: Creative Role Identity as a Mediator
The Moderating Role of Organization Openness
METHOD AND RESULTS
Measurements and Data Collection
Reliability and Measurement Model
Hypothesis Testing
DISCUSSION AND IMPLICATIONS
REFERENCES
INTRODUCTION
LITERATURE REVIEW
Social Exchanges between Customers and Employees
Direct Path: Customer-employee Exchange and Employee Service Innovation
Indirect Path: Creative Role Identity as a Mediator
The Moderating Role of Organization Openness
METHOD AND RESULTS
Measurements and Data Collection
Reliability and Measurement Model
Hypothesis Testing
DISCUSSION AND IMPLICATIONS
REFERENCES
저자
