This study develops integrated evaluation indicators for demand responsive transport (DRT) operation services from a road traffic service perspective. The purpose is to support sustainable and efficient DRT service provision by considering the perspectives of users, operators, and local communities, while also reflecting road-based operational issues such as pick-up/drop-off management, curbside stopping, transfer-node linkage, and parking-demand reduction. While previous evaluations have often focused on operational efficiency, platform performance, ridership records, or user satisfaction, this study attempts to establish a comprehensive framework applicable to various DRT service types. DRT services were classified into four types according to temporal and spatial variability: shuttle-bus type, pre-call reservation type, real-time call reservation type, and dynamic call reservation type. Candidate evaluation indicators were derived through reviews of domestic and international DRT operation cases, public transport service-quality studies, MaaS performance studies, accessibility and equity evaluation studies, and existing evaluation practices. An analytic hierarchy process (AHP) survey was conducted with experts from research institutes, local governments, public agencies, and academia to identify the relative importance of indicators. The results indicate that convenience of booking methods and user satisfaction are mandatory common indicators for all DRT types. Safety, barrier-free service provision, driver courtesy and professionalism, revenue per operating cost, and operation time were identified as optional common indicators. In addition, arrival information change rate, changes in the number of users, operation distance, ride distance, service utilization rate, and parking space saving effect were suggested as type-specific indicators. The proposed indicators can support integrated monitoring of DRT operation services and provide practical information for service improvement, policy decisions, efficient public subsidy support, and road-space management.

ABSTRACT
1. 연구 배경 및 목적
2. 연구 범위와 방법
3. 선행연구 및 운영사례 검토
    3.1. DRT 및 모빌리티 서비스 평가 관련 선행 연구
    3.2. 해외 DRT 운영 서비스 평가 사례
    3.3. 국내 DRT 운영 서비스 평가 사례
    3.4. DRT 운영 서비스 평가 항목과 지표 도출
4. AHP 설문조사 및 분석 결과
    4.1. AHP 설문조사 내용 및 방법
    4.2. AHP 분석 결과 및 시사점
5. 결론
감사의 글
REFERENCES

• 이유화(한국건설기술연구원 도로교통연구본부 연구위원) | Lee Yuhwa
• 노창균(한국건설기술연구원 도로교통연구본부 연구위원) | Roh Chang-Gyun (Research Fellow Department of Road and Transportation KICT, 283 Goyangdaero, Ilsanseo-gu, Goyang, 10223, Korea) Corresponding author
• 박범진(한국건설기술연구원 도로교통연구본부 연구위원) | Park Bum-Jin (Research Fellow Department of Road and Transportation KICT, 283 Goyangdaero, Ilsanseo-gu, Goyang, 10223, Korea)