A basic case study on BCMS simulation exercises in public institutions: focusing on customized scenarios
This study conducted an exploratory single-case study on a public maritime education agency (Agency A) to examine the practical reorganization process of the business continuity management system (BCMS) training framework. By analyzing risk assessment (RA) data (2024-2026) and simulation exercise results (2023-2026), this study explored changes in organizational risk perception and the subsequent evolution of training strategies. The RA analysis revealed a shift in priority threats-from typhoons to safety accidents, extreme heat, and technical disruptions-reflecting recent changes in the climate and regulatory environments. Furthermore, a review of early simulation exercises highlighted the structural limitations of conventional training where repetitive, full-staff evacuation drills and uniform tabletop discussions induced participant fatigue and lowered practical engagement. To address these limitations, the institution implemented a two-track framework, separating executive decision-making tabletop exercises from action-oriented practical drills for field staff. For example, field staff engaged in practical drills involving the direct operation of emergency equipment in cooperation with external specialized agencies. Rather than statistically proving causal effectiveness, this study illustrates how aligning customized scenarios with RA results and restructuring emergency organizations to fit specific roles can improve the practical relevance of BCMS exercises. It provides practical implications for public institutions seeking to establish a flexible and sustainable training feedback loop.