The primary objective of the study is to analyze and evaluate the situation and trends of inland waterway traffic accidents in Vietnam from 2017 to 2024. The study employs reliable secondary data sources, which are analyzed using statistical methods and heatmap applications to examine and assess trends in inland waterway traffic accidents in Vietnam. The results indicate a steady increase in both the number and scale of inland waterway accidents nationwide over the years. Additionally, the accident-prone areas in key inland waterways will be identified. Based on these findings, the research team has proposed recommendations and solutions aimed at improving traffic safety on Vietnam's inland waterways.

This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than container load (LCL) cargo services of logistics companies in HoChiMinh City (HCMC), (2) measuring the level of impact of the factors, (3) testing the difference in satisfaction among groups of customers with different characteristics in terms of type of business and time of using LCL cargo services, and (4) proposing some management implications to improve the quality of LCL cargo services. Researchers interviewed 210 customers who enjoyed the LCL cargo service in HCMC for at least the last six months, using the convenient sampling method. SPSS 20 was used to analyze the reliability of the scale through the Cronbach’s alpha coefficient, then exploratory factor analysis and multiple linear regression analysis were used. The results identified the six factors that influence positively customer satisfaction of LCL cargo services of logistics companies in HCMC, by decreasing importance: service process, image, resource, price, management, and outcomes. The results show that there is no difference in customer satisfaction with LCL cargo services by types of business as well as time of using services. The research suggests some implications for the management of logistics companies in HCMC to enhance customer satisfaction.