Recent changes in the policy environment that have been delegated the authority and responsibility of from public sector to private sector, from the central government to local governments, and upper government to lower government. Besides, it is necessary to explain the new approach that enhancing the effectiveness of social service delivery and changes from provider to consumer centric approach.
In the broad terms, welfare governance(welfare state governance and social service management) is cooperation and role concerning administrative system, financing, service plans and service deliveries on the local governments and social service providers in the community-based. In the narrow sense, welfare governance is means the "local social welfare system" that the networking which community, the public s ector, and private sector assess, diagnose, identify needs, apply for benefits and services, check availability, and provide directory information to needy people.
Local governments can establish the social services plan effectively utilized the limited resources, determine the supply of social service providers, regulate providers, and manage the quality of service.
Social service providers have to submit service delivery planning and agencies business plans to local government, based on these plans agencies delivery qualified services to user.