The backbone of any customer experience management is the ability to understand customers’ needs, wants and lifestyles (Schmidt, 2003). In a post Covid era where consumer behaviours have changed forever, luxury brands need to step up to woe consumers back to their brick-and-mortar stores. For example, the Dior historical and global store at the Avenue Montaigne reopened after two years of renovations to offer a unique customer experience. This iconic store now offers not only the full range of products one can buy, but also an art gallery, a café, a 3-Michelin stars restaurant and an exclusive suite at the price of 25,000 Euros per night. The centrepiece of this new store is the huge glass staircase overlooked by a wall of mannequins dressed in various Dior dresses. It is meant to be “instagramable” for those who need to show off their visit to their virtual followers. The key question one may ask is whether all these innovations and investments in building an exceptional flagship store provide a better customer experience?

This study analyzed consumer needs for the development of elderly-friendly HMR products in China. In developing the products, items needed to be improved, types and packages of the necessary products, additional improvements and food preferences were investigated. According to the demographic characteristics of elderly Chinese consumers, these was analyzed as well. A survey was conducted on a total of 370 elderly people, and data analysis was performed using SPSS 18.0 program. Items related to product quality safety, such as “marks of origin by ingredient”, “rich nutrients”, “expansion of letter size of packaging”, “rich nutrients” and “clear manufacturing date and expiration date”, were required to develop HMR products. The types of products that should be developed were porridge and noodles, and the packaging types that should be developed were eco-friendly packaging and recycled packaging. In addition, “low-calorie HMR”, “development of various seasonings”, “use of eco-friendly food ingredients” and “HMR to digest easily” should be improved. The demand for product improvement and food preference showed significant differences according to the degree of education, monthly income and oral health. The results were intended to prepare basic data for setting the direction when developing elderlyfriendly HMR.

Modern men are much more interested in their appearance than ever before, as well as showing an increased need for uniqueness in order to construct their own sphere and pursue differentiation from others. Besides, changes in life style and the aesthetic sense are causing men to pursue various kinds of clothing benefits so that they want a suit with characteristics beyond the stereotyped design and style. They have started to be actively engaged in clothing purchases, forming a driving force for the growth of the male suit market. Hence, this study has significance in that it offers data conducive to consumers’ custom suit purchase by reviewing data on the present condition of the custom suit market and bespoke suits. In addition, it aims to give a summary on the theoretical bases of preceding studies, including the need for uniqueness, pursuit of clothing benefit and concern for the appearance of male consumers, as well as examining the factors that influence on their bespoke suit purchase intentions. Accordingly, this work intends to construct a basic environment for consumers to approach the custom suit market easily and pave the way for male suit markets through offering marketing data and information that is helpful for custom suit-related markets.