이 논문에서는 다양한 자료를 수집ㆍ활용하여 초창기 한국과학기술연구소 (KIST)가 한국 철강공업에 기여한 바에 대해 분석했다. KIST의 철강공업에 대한 가장 중요 한 기여로는 1969년에 있었던 신사업계획의 수립을 들 수 있다. 신사업계획은 종합제철사업 계획 연구위원회가 마련했으며, KIST의 김재관과 윤여경이 이를 주도했다. 신사업계획은 규 모의 경제, 설비의 구성, 제철소의 확장가능성 등의 측면에서 우수한 내용을 담고 있었다. 신 사업계획을 바탕으로 한국은 일본과의 협상을 추진하여 포항제철소 건설사업을 현실화할 수 있었다. 포항제철의 공식 기록은 오랫동안 신사업계획을 KIST가 주도했다는 점에 대해 언급 하지 않다가 최근에 들어서야 이를 수용하는 모습을 보였다. 이로써 KIST의 연구진이 신사업계획을 주도했다는 점은 KIST의 주장에 머물지 않고 포항제철도 인정하는 사실이 되었다. 신사업계획의 수립 이외에도 KIST는 일본과의 실무협상 추진, 제철소 운영에 대비한 예비조사, 일본 기술자를 활용한 기술자문 등을 통해 포항제철소 건설사업을 적극 지원했다. 이처 럼 KIST의 한국 철강공업에 대한 기여는 계획수립, 실무협상, 기술지원 등을 망라하는 총체적인 성격을 띠고 있었다. 이에 반해 기계공업, 조선공업, 자동차공업 등과 같은 다른 중공업 분야의 경우에는 KIST의 역할이 주로 계획수립의 차원에 머물렀던 것으로 판단된다.

The company was focusing on production which was partial mission rather than acquiring the information of customer in intensive process industry. The company accepted loss which is from over-production, losing of opportunity. After changing to Web environment, supply chain is more complicated and need of customer is more various. As a result the company hard works on controlling production rates, production quantities in production area and gathering exact information which is about available resource and available quantities. Cooperated demand planning have to get decreasing of inventory, improving of customer service in supply chain management. Specially demand planning that considers allocation of capacity is executed in Iron-Industry. Demand planning must be classified by customer, region and supply position level.

The environment of management is changed by the improving Information Technology, the changing market that is overflowed by product, the competing between enterprises, and the segmenting the whole market. As a result, the concept of the 1:1 marketing is appeared on the environment of management by high quality that customer needs. In this paradigm, the CRM(Customer Relationship Management) is able to be executed by the advancing of the Information Technology (IT), the constituting, Data Base, the analyzing data in Data Base. The CRM(Customer Relationship Management) offers integrated multiple view poingts and methods of the corresponding to customers. The CRM(Customer Relationship Management) is a crirical element in the business. This study considers the effective implementing CRM(Customer Relationship Management) in the steel industry which has unique characteristics

The environment of management is changed by the improving Information Technology, the changing market that is overflowed by product, the competing between enterprises, and the segmenting the whole market. As a result, the concept of the 1:1 marketing is appeared on the environment of management by high quality that customer needs. In this paradigm, the CRM(Customer Relationship Management) is able to be executed by the advancing of the Information Technology(IT), the constituting, Data Base, the analyzing data in Data Base. The CRM(Customer Relationship Management) offers integrated multiple view poingts and methods of the corresponding to customers. The CRM(Customer Relationship Management) is a crirical element in the business. This study considers the effective implementing CRM(Customer Relationship Management) in the steel industry which has unique characteristics