Luxury companies are striving to improve their communication with customers while paying attention to online promotion and marketing activities. As companies interact with customers in luxury brand communities via various channels, they yield consumers higher value throughout the effective consumption process. In addition, this connection enhances customers’ understanding of the company, making it easier for companies to acquire empathy from customers. This study aims to analyze the value factors that affect luxury brand community members’ purchase intention and brand attitude. This study utilizes online survey results of four hundred prestige brand community users in China. The results reveal the positive effects of customer engagement on customer psychological empowerment and flow, the positive impacts of customer psychological empowerment and flow on community identity and brand attachment, the positive effects of community identity on purchase intentions, and the positive effects of brand attachment on purchase intentions and brand attitude. Furthermore, the results show that community types and fashion involvement partially moderate customer engagement. This study provides theoretical suggestions for relationship marketing in the luxury brand community environment. Last, this study presents practical implications that companies could utilize to create an emotional connection with their community members, resulting in an increase of customer support.

Luxury brand marketers and advertisers are turning recent attention to social brand communities among users of luxury fashion brands (Ko & Megehee, 2012). Corporations or consumers build social brand communities to create authentic customer experiences, inspire interactivity, and enhance attitudes toward brand, brand loyalty, and purchase behavior. We look to structuration theory (Giddens, 1984) for providing new conceptual foundations for studying luxury brand communities (LBC) in the social media context. Our aim is to show that LBC strategies are effective for promoting luxury brands. Using structuration theory, we indicate that structure, integration, and interactivity provide conceptual frameworks for integrating and conceptualizing LBC. Our study is the first to use structuration theory concepts to develop a theoretical framework for LBC in the social media context. Through this study, we clarify (1) LBC structure, integration, and interactivity based on structuration theory in the social media context, (2) actual interaction and perceived interactivity of social media-based LBC, (3) structure, integration, and interactivity as they affect attitude, purchase intention, and brand loyalty as outcomes. Our clarifications suggest possible implications for luxury brand management practitioners. Marketing practitioners know that LBCs amplify customer relationships. Through this study, we offer insights to help luxury brand management practitioners understand customer behaviors in LBCs. Marketing practitioners will benefit from new ideas regarding how to develop and manage luxury brand strategies by understanding structure, integration, actual interaction, and perceived interactivity.