Pamperpop is a new online platform based in Indonesia that connects beauty and personal care service providers to the end customers. The business idea was triggered by Zomato, an online platform for restaurant search and discovery service. There are some competitors in the market who provides services alike Pamperpop, but they are all new players who still building their customer base. This condition puts Pamperpop in a fierce competition and forces the company to be innovative in penetrating the market. Considering the nature of this business, there are two markets to be penetrated by the company. First market is the service providers who will become the tenant, and second market is the end customers who will become the user. Pamperpop has done some marketing activities to enter both markets; however the results were far from expectation. The acquisition rate did not meet target from management. Pamperpop really need to revisit their marketing strategy in order to stay competitive in the market. This article describes the analysis on the business issues faced by Pamperpop especially problems in the market penetration. Author identified the root issues by using Porter’s 5 Forces, Business Model Canvas, S-T-P analysis, and Marketing Mix. Authors found that management focus on the product development rather than identifying customer needs when building this business. This created some gaps in the marketing strategy to penetrate the market. The New Wave Marketing framework is chosen to formulate the new marketing strategy since it is suitable for technology and internet based business model that has horizontal communication in nature. The New Wave Marketing approach refines the existing business model to introduce clear positioning and strong differentiation in the market. The solution’s set aims to achieve Low Budget and High Impact marketing techniques with the combination of Above-The-Line and Below-The-Line approach.

Digital technological development has created different new possibilities. New products and services are developed to cater the needs and wants of these digital consumers (or digital natives). It has also changed the means of marketing communications. Social media has become an integral part of many people’s lives, thus social media marketing is found in the marketing strategy of every brand. Western social media platforms like Facebook, YouTube, Twitter and so on are banned in China. In their places, Weibo, WeChat, Youku and more are the main social media channels in China and thus the main battlefields of social marketing for brands entering China Market. WeChat is the largest social network in China, with over 900 million users daily. Chinese users spend an average of over 70 minutes a day using WeChat, for nearly all types of services, including booking flights, restaurant table reservation, shopping, paying bills, hailing taxi, transferring money, and posting Moments on their walls, etc. Not only that, WeChat allows companies and celebrities to create official accounts to generate content for promotional purposes. Moreover, WeChat allows one-to-one personalized interaction between brands and the users. To cater the needs of the new generation of Chinese digital natives, a mobile app eM++ was developed that creates new customer services and enables tailored fashion marketing. The eM++ app has three components. The first core component is 1Measure, which users can obtain their body measurements by skimpily taking two photographs of themselves in normal clothing anywhere and anytime. Without the involvement of expensive equipment, users can enjoy similar benefit of body scanning but more flexibility and convenience, they not only instantly receive their measurements but also have their digital body model and a shape analysis report. Based on this information, the second component of the app eShop allow users to shop fashion items currently available in different online fashion stores like ASOS, Zara, and H & M, etc. In eShop, users are suggested the right sizes to order for different fashion items, based on their measurements and shape information, and also mix-and-match recommendations. The last component is eTailor, where users can order clothing like suit jackets, pants and shirts that tailored made for them, but save the need to take body measurements in a physical store. This new digital service will first be launched in China as there is high demand on Made-to-Measure fashion and marketing through WeChat social media platform. This paper will discuss how to market this new digital service using social media like WeChat in China and consumers’ reactions to this new business model in this digital world.