ISO 9001:2008 요구사항 실행이 TQM과 재무성과에 미치는 영향

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ISO 9001:2008 요구사항 실행이 TQM과 재무성과에 미치는 영향 KCI 등재

Effects of ISO 9001:2008 Requirement Execution and TQM on Financial Performance

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언어KOR
URLhttps://db.koreascholar.com/Article/Detail/22866

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한국산업경영시스템학회지 (Journal of Society of Korea Industrial and Systems Engineering)

Vol. 35 No. 2 (2012.06)
pp.80-87

한국산업경영시스템학회 (Society of Korea Industrial and Systems Engineering)

초록

It is well known that ISO 9001 and TQM have significant effects on business success. We analyzed the effects of ISO 9001 requirements and TQM on financial performance with structural equation modeling. Hypotheses are proposed and tested based on existing

키워드

ISO 9001:2008 TQM Financial Performance Customer Satisfaction

저자

박무현 | Moo-Hyun Park

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