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ISO/TS 16949 품질경영시스템이 고객만족과 조직성과에 미치는 영향에 관한 연구 KCI 등재

A study on effects of ISO/TS 16949 quality management system on customer satisfaction and organizational performance

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대한안전경영과학회지 (Journal of Korea Safety Management & Science)
대한안전경영과학회 (Korea Safety Management & Science)
초록

This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.

저자
  • 김민경(명지대학교 산업경영공학과) | Min-Kyeong Kim
  • 강경식(명지대학교 산업경영공학과 교수) | Kyung-sik Kang Corresponding author