The medium and small companies located in Gangwon-do are much concerned about customer-centered quality management, automation, new technologies, process improvement, and the acquirement of ISO 9000 certification. They are also interested in factory rationalization by 5S and suggestion system. It is also important for these companies to devise some measures, in search of strategies and tactics for gaining the market leadership, and in formulating an organic system of cooperation between the industries and learning institutions such as universities and government agencies.

Abstract
 1. 서 론
 2. 품질경영 현황
 3. 품질경영 시스템에 관한 실증적 연구
  3.1 조사 및 분석방법
 4. 결 론
 참고문헌

• 박노국(상지대학교 산업공학과)
• 오영진(상지대학교 산업공학과)
• 이성호(상지대학교 산업공학과)
• 안관영(상지대학교 경영학과)