Recently many organization to become survival in changing marketplace, they must commit to implementing tools, systems, and quality management techniques. In this paper we develop process method of Team's problem-solving to reduce in failure costs. This paper suggest the step process how to measure quality cost reasonably that works in all types organizations. Or what is continuous improvement? Continuous improvement can be described as the continuous reduction of variation. Variation has many sources (machines, methods, materials, measurements, people, and environments) and cause (special & common in organization). As quality cost are not the answer to every organization financial, or quality-related problem, Its real results are designing & implementing quality cost system might be the answer.

Abstract
 Ⅰ서 론
  1.품질비용의 개념과 이론적 고찰
 Ⅱ 국내기업의 품질비용 산출 사례(L, H 기업)
  1. 품질비용 절차
  2.평가항목별 품질비용의 구성비율
  3. 품질비용 산출의 문제점과 개선방향
 Ⅲ 품질비용의 효과적인 운영 방법 제시
  1. 1단계 : 품질비용분석 평가위원회의 구성(품질 개선제안 평가위원회)
  2. 2단계 : 문제해결을 위한 원인추구 과정
  3. 3단계 : 실패비용의 측정
  4. 4단계 : 년간 실패비용 집계
  5. 5단계 : 실패비용의 우선순위 결정(년간 실패비용의 결정)
  6. 6단계 : 개선 및 예방과제의 선정
  7. 7단계 : 계획대비 실적 분석 및 보고
  8. 8단계 : 경영자 보고
  9. 9단계 : 프로세스의 표준화 및 반복 시행
  10. 10단계:효과적인 경영도구로서의 품질비용
 Ⅳ 결론
 참고 문헌
 <별첨 1> L기업의 품질비용 관리 절차도(PROCEDURE)

• 이강인(전주대학교)
• 한석만(전주대학교)