As the telecommunication technology and internet have prevailed in the world, the training systems for companies, distance-education system and e-learning system, change dramatically in order to overcome the environmental uncertainty and strengthen the core competency. There are two kinds of training systems: Web based training and postal service based training.
In this paper, the service quality factors for postal service based training system are obtained by reviewing literature and survey. Then, the effect of service quality factors on educational performance is investigated by developing and analyzing 16 research questionnaires. The significance of educational effect is tested according to the characteristics of learners and training system, the level of learners' positions and educational curriculum.

1. 서론
 2. 이론적 고찰
  2.1 우편통신교육의 개념
  2.2 우편통신교육의 서비스품질
  2.3 교육성과
 3. 연구모형 및 방법
  3.1 연구모형
  3.2 연구방법
 4. 자료 분석 및 결과
  4.1 요인분석
  4.2 신뢰성분석
  4.3 우편통신교육의 서비스품질 차원이 학습만족도에 미치는 영향
  4.4 우편통신교육의 서비스품질 차원이 직무능력향상에 미치는 영향
  4.5 학습자 직급에 따른 우편통신교육 서비스품질의 교육성과에 대한 차이검정
  4.6 교육과정에 따른 우편통신교육 서비스품질의 교육성과에 대한 차이검정
 5. 결론
 참고문헌

• 이지용(경북대학교 경영학부)
• 김채복(경북대학교 경영학부)