In order to advance the service quality of education, the study is to takes measures on the satisfaction of teachers who are really important personnel resources and can be said internal customers of the education system. Previous studies on the service quality show that most of them focused on students, particularly on the improvement of their satisfaction. Therefore the study tried to measure the satisfaction degrees of teachers, so that it might seek ways for the advancement of the teaching environment and teaching service quality, for which it has utilized the Performance Model developed by Hung et al.(2003). For the purpose, surveys were conducted on 303 teachers of elementary schools and the collected data were analysed with SPSS statistic programme and the Performance Model. As a result a total of 18 items are mentioned as those to be improved. They include : Education Environment, Workplace Conditions, Performance Reward, Budget Arrangement, Welfare System. They are closely related with the two items of Performance Reward and Welfare System. In conclusion, it is confirmed that teachers who belong to the provincial office of education in Gyeongsangbuk-do want the same level of performance reward with that of the other professional groups and they also want to enjoy such a welfare as academic fees for the children who studies at colleges and graduate schools. Therefore it is necessary to improve such complaints that it would give satisfaction to the teachers, the internal customers of the education organization.

Abstract
 1. 서론
 2. 이론적 배경
  2.1 서비스품질
  2.2 교육 서비스품질
  2.3 내부고객만족
  2.4 Performance 모델
 3. 연구방법
  3.1 설문지의 구성
  3.2 연구 설계방법
 4. 실증분석
  4.1 표본 및 자료 분석
  4.2 신뢰성 검증 및 요인 검증
  4.3 Performance 모델 계산 결과
 5. 결론
 참 고 문 헌

• 김판수(경북대학교) | Pansoo Kim
• 이지혜(경북대학교) | Jihye Lee
• 김태훈(경북대학교) | Teahoon Kim