Trust is well recognized as a critical component of effective health system processes, as patient trust is known to influence satisfaction and other health-related behaviors. The COVID-19 pandemic has strongly affected healthcare organizations, leading to the need for reorganizing services, practices, interactions. Particularly, because of COVID-19 pandemic, patient/doctor exchanges have increasingly been mediated by digital technologies, thus leading to potential devaluation of patients trust toward the healthcare system.

• Sabina De Rosis(Sant'Anna School of Pisa, Italy)
• Laura Grazzini(University of Florence, Italy)
• Francesca Pennucci(Sant'Anna School of Pisa, Italy)
• Raffaele Donvito(University of Florence, Italy)
• Milena Vainieri(Sant'Anna School of Pisa, Italy)
• Gaetano Aiello(Sant'Anna School, Italy)