본 연구는 감정노동 종사자들의 감정노동이 직무소진에 미치는 영향을 분석하고자 스트레스대처능력과 사회적지원의 매개효과를 검증함으로써, 감정노동종사자들의 건강한 삶을 위한 다양한 교육 및 상담프로그램 등을 개발하여 확장하는데 목적이 있다. 연구결과, 감정노동이 직무소진에 미치는 영향을 확인하였으며, 스트레스대처능력과 사회적지원이 매개역할을 하는 것으로 나타났다. 이는 스트레스대처능력과 사회적지 원이 직무소진을 완화시키는데 중요한 변수임을 확인하였다. 이에 따라 개인과 조직차원에서 감정노동종사자들의 정신건강 증진을 위해서 직무소진의 유발요인을 파악하고 직무소진을 완화시킬 수 있는 대책을 마련해야 할 필요성이 있다.

The purpose of this study is to explore the effect of the influence of animal assisted therapy on elderly people's depression, stress and suicide ideation. The research was carried out in the order of preparatory conference, subject selection, composition of program plan, pre-test, AAT program, post-test, and processing of results during the period of March to November 2016. Seven elderly people considered in having depression and suicide probability as a result of selection test for life respect will was chosen from Goyangcity Daehwa Senior Welfare Center, province Gyunggi as the subjects for this research. The content of AAT program was implemented on the experiment group for a total of 12 sessions, 60 minutes once a week including pre-test and post-test. Elderly depression scale, Elderly stress scale, and Elderly suicide scale were used as research tools, and the results of pre- and post-test were analyzed. The findings of this research produce meaningful and positive result that the depression and stress level of subjects marked a lower score on the post-test compared to the pre-test, and that the score of suicide ideation marked a lower score on lower score on the post-test compared to the pre-test. This paper concludes that AAT test has a positive effect on the restraint of elderly people's depression, stress and suicide ideation.