This study aims to develop a comprehensive predictive model for Digital Quality Management (DQM) and to analyze the impact of various quality activities on different levels of DQM. By employing the Classification And Regression Tree (CART) methodology, we are able to present predictive scenarios that elucidate how varying quantitative levels of quality activities influence the five major categories of DQM. The findings reveal that the operation level of quality circles and the promotion level of suggestion systems are pivotal in enhancing DQM levels. Furthermore, the study emphasizes that an effective reward system is crucial to maximizing the effectiveness of these quality activities. Through a quantitative approach, this study demonstrates that for ventures and small-medium enterprises, expanding suggestion systems and implementing robust reward mechanisms can significantly improve DQM levels, particularly when the operation of quality circles is challenging. The research provides valuable insights, indicating that even in the absence of fully operational quality circles, other mechanisms can still drive substantial improvements in DQM. These results are particularly relevant in the context of digital transformation, offering practical guidelines for enterprises to establish and refine their quality management strategies. By focusing on suggestion systems and rewards, businesses can effectively navigate the complexities of digital transformation and achieve higher levels of quality management.

The purposes of this study are first to identify the core competences of design leadership and second to propose the characteristic and effective leadership capabilities required in the design field. To propose the capabilities of reliable and meaningful core competency of design leadership, we identified core competencies through a group of experts from the top group of design leaders (Design executives, head of the design institute) rather than using a survey study based on unspecified designers. In addition, the unique interview method, AI (Appreciated Inquiry) was also used to share the actual experiences and philosophies of the interviewers, regardless of the core competencies. This study revealed that the core competences of design leadership were different from those of conventional general leadership and MOT (Management of Technology) leadership capabilities. Besides, it provided opportunities for leaders in other fields to understand and collaborate on characteristics of the design field, while demonstrating the necessity and justification of unique leadership traits in the field of design.

As quality becomes a primary leading factor of organizational success, various management strategies have been In-troduced to Improve quality competitiveness Quality competitiveness, however, is difficult to measure and numerous organ-izations are struggl

Recently, numerous government institutions and information service organizations have shown interests in employing ISO 9001 Quality Management System to increase their organizational performances. However, due to the gap between the system requirements and the process oriented goals in reality, they have not been able to merit from the ISO 9001 system. The primary goal of this paper is to propose a process oriented approach for implementing ISO 9001 system in information service organizations. This approach is different from the existing approaches in that it utilizes process mapping and 3-color improvement strategies. The proposed approach is illustrated using the K information service organization case study.