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        2022.03 KCI 등재후보 구독 인증기관 무료, 개인회원 유료
        There has been many studies on customer satisfaction and word of mouth(WOM) in the field of marketing, but few researchers applied it to foreign students who became a target of Korean universities experiencing great difficulty in recruiting new students. For this reason, this study analyzed Chinese student’s variables influencing on satisfaction and WOM towards Korean universities. Four basic characteristic variables of Chinese students had a huge impact on negative WOM communication intention. In contrast, academic status variable had a significant impact on positive online WOM communication intention. Satisfaction factor was positively correlated with positive WOM communication intention and negatively related to negative WOM communication intention. In this respect, Korean universities need to pay more attention to satisfaction level of foreign students and WOM communication. Furthermore, they should plan and implement differentiated strategies for promoting themselves in recruiting foreign students.
        5,500원