This research proposes a novel approach to tackle the challenge of categorizing unstructured customer complaints in the automotive industry. The goal is to identify potential vehicle defects based on the findings of our algorithm, which can assist automakers in mitigating significant losses and reputational damage caused by mass claims. To achieve this goal, our model uses the Word2Vec method to analyze large volumes of unstructured customer complaint data from the National Highway Traffic Safety Administration (NHTSA). By developing a score dictionary for eight pre-selected criteria, our algorithm can efficiently categorize complaints and detect potential vehicle defects. By calculating the score of each complaint, our algorithm can identify patterns and correlations that can indicate potential defects in the vehicle. One of the key benefits of this approach is its ability to handle a large volume of unstructured data, which can be challenging for traditional methods. By using machine learning techniques, we can extract meaningful insights from customer complaints, which can help automakers prioritize and address potential defects before they become widespread issues. In conclusion, this research provides a promising approach to categorize unstructured customer complaints in the automotive industry and identify potential vehicle defects. By leveraging the power of machine learning, we can help automakers improve the quality of their products and enhance customer satisfaction. Further studies can build upon this approach to explore other potential applications and expand its scope to other industries.

Elevators are the main means of transport in buildings. A malfunction of an elevator in operation may cause in convenience to users. Furthermore, fatal accidents, such as injuries and death, may occur to the passengers also. Therefore, it is important to prevent failure before accidents happen. In related studies, preventive measures are proposed through analyzing failures, and the lifespan of elevator components. However, these methods are limited to existing an elevator model and its surroundings, including operating conditions and installed environments. Vibration occurs when the elevator is operated. Experts have classified types of faults, which are symptoms for malfunctions (failures), via analyzing vibration. This study proposes an artificial intelligent model for classifying faults automatically with deep learning algorithms through elevator vibration data, hereby preventing failures before they occur. In this study, the vibration data of six elevators are collected. The proposed methodology in this paper removes "the measurement error data" with incorrect measurements and extracts operating sections from the input datasets for proceeding deep learning models. As a result of comparing the performance of training five deep learning models, the maximum performance indicates Accuracy 97% and F1 Score 97%, respectively. This paper presents an artificial intelligent model for detecting elevator fault automatically. The users’ safety and convenience may increase by detecting fault prior to the fatal malfunctions. In addition, it is possible to reduce manpower and time by assisting experts who have previously classified faults.

In this paper, classification of spall and crack faults of gear teeth is studied by applying the ensemble empirical mode decomposition(EEMD) for the gear transmission error(TE). Finite element models of the gears with the two faults are built, and TE is obtained by simulation of the gears under loaded contact. EEMD is applied to the residuals of the TE which are the difference between the normal and faulty signal. From the result, the difference of spall and crack faults are clearly identified by the intrinsic mode functions(IMF). A simple test bed is installed to illustrate the approach, which consists of motor, brake and a pair of spur gears. Two gears are employed to obtain the TE for the normal, spalled, and cracked gears, and the type of the faults are separated by the same EEMD application process. In order to quantify the results, crest factors are applied to each IMF. Characteristics of spall and crack are well represented by the crest factors of the first and the third IMF, which are used as the feature signals. The classification is carried out using the Bayes decision theory using the feature signals acquired through the experiments.

A study of fracture to material is getting interest in nuclear and aerospace industry as a viewpoint of safety. Acoustic emission (AE) is a non-destructive testing and new technology to evaluate safety on structures. In previous research continuously, all tensile tests on the pre-defected coupons were performed using the universal testing machine, which machine crosshead was move at a constant speed of 5mm/min. This study is to evaluate an AE source characterization of SM45C steel by using k-nearest neighbor classifier, k-NNC. For this, we used K-means clustering as an unsupervised learning method for obtained multi -variate AE main data sets, and we applied k-NNC as a supervised learning pattern recognition algorithm for obtained multi-variate AE working data sets. As a result, the criteria of Wilk's λ, D&B(Rij) & Tou are discussed.