This study investigates faculty and students’ perceptions of English conversation courses in the General English Program (GEP) at a university. A total of 437 students completed the survey and interviews were conducted with 8 of them. Three Native English Speaker (NS) instructors participated in the study by submitting reflective journals and being interviewed. Qualitative as well as quantitative data collection methods were employed to offer a better understanding of the current status of English conversation courses taught by NS instructors. Results about the five research questions are as follows. First, students were satisfied with the courses overall, although it varied across classes taught by each NS instructor. Second, students’ satisfaction with the courses also varied depending on their self-assessment of English proficiency. Third, the results of the stepwise regression analysis showed that NS instructors’ qualifications and attitude were the best predictor of students’ satisfaction with the courses. Fourth, NS instructors expressed dissatisfaction with the current textbooks and administrative support from the university. Fifth, the lack of understanding of both students and Korean culture caused critical classroom management issues, which, in turn, led to students’ negative perceptions of the courses. The findings provide practical implications of this GEP curriculum at the university.

The purpose of this study was to evaluate the effectiveness of a university English conversation program which had employed on-line homework and outside-class interviews with native English instructors. After over 1,200 sophomores took the conversation course for a semester, questionnaires were administered to measure the students' satisfaction for the program and their perceived usefulness and effectiveness of the in- and outside-class activities. The results showed: first, students perceived the in-class lessons and outside-class interviews with the native English instructors as useful, but not the on-line conversation practice; secondly, the students' perceived usefulness, affective effects, and content evaluation of each activity were shown to have significant effects on their perceived effectiveness of the outside-class activities. Lastly, significant differences were not found by the different groups of proficiency level in their perceptions of the usefulness, affective effects, and content evaluation of the outside-class activities. However, different proficient groups showed different amount of study efforts and preference for activities.