이 논문은 한국산업경영시스템학회 연구윤리위원회 심의(2024.7.3.)결과, 중복게재가 확인되어 게재가 철회된 논문임. This study is to identify the maintenance service quality of eco-friendly cars, which are rapidly increasing recently. Research is conducted by synthesizing research from the perspectives of internal employees and external customers by using the service profit chain model. Specifically, it is to study the overall structural relationship between internal customer satisfaction, physical quality, interaction quality, outcome quality, external customer satisfaction and long-term orientation. For the study, 202 questionnaires were collected from internal employees and 204 questionnaires from external customers. The results of testing the research hypotheses targeting the internal employee group are as follows. As a result of testing hypothesis 1, internal customer satisfaction has a significant positive (+) effect on physical quality and interaction quality. As a result of testing hypothesis 2, the service quality of eco-friendly car maintenance has a significant positive (+) effect on each other. As a result of testing hypothesis 3, physical quality and outcome quality have a significant positive (+) effect on external customer satisfaction. The results of testing the research hypotheses targeting an external customer group are as follows. As a result of testing hypothesis 2, in the relationship between eco-friendly car maintenance service quality, physical quality has a significant positive (+) effect on interaction quality, and interaction quality has a significant positive (+) effect on outcome quality. As a result of testing hypothesis 3, interaction quality and outcome quality have a significant positive (+) effect on external customer satisfaction. As a result of testing Hypothesis 4, external customer satisfaction has a significant positive (+) effect only on intention to reuse. Finally, as a result of examining the difference in perception between the internal employee group and the external customer group in eco-friendly car maintenance service quality and external customer satisfaction, it was verified that there was a significant difference only in outcome quality and external customer satisfaction.

다양한 산업에서 강조되고 있는 정비의 중요성은 각 분야에 다양한 정비전략을 적용하도록 만들었다. 해양산업 역시 그에 따른 정비전략의 변화가 있었으나 타 산업 대비 그 속도가 느려 실제 적용이 되지 않은 채 과거 시행되고 있던 방식을 유지하는 경우가 많다. 특히 선박은 기존에 행해왔던 방식의 정비전략을 사용하고 있는 편이며 해상의 조건에서 선박은 새로운 정비전략의 개발을 필요로 하고있다. 이에 선박예지정비모델은 기기의 정비가 필요한 시점을 예지하여 조치할 수 있는 정비전략으로서 선박이 항해 중에 처할 수 있는 정비 관련 위험요소들을 줄여 주는 모델이다. 본 연구는 선박예지정비모델의 개발을 위한 연구 중의 하나로서, LNG선박 입거사양서의 텍스트 데이터 분석을 통한 결과를 원문의 내용을 바탕으로 해석해보았다. 공통된 정비항목 조합을 도출하여 선박 내 다른 기기들 사이에 작용하고 있는 상호연관성을 발견하고 이를 앞으로 개발될 선박예지정비모델에 적용하고자 한다.

해양 운송 산업은 특성상 항공 및 철도 등의 다른 운송 산업보다 비교적 늦게 신기술이 적용되는 산업이다. 현재 대부분의 선박은 기계장치 및 시스템에 문제가 발생하거나 운용 시간 기반으로 정비를 하는 사후 정비(Corrective Maintenance, CM)와 예방 정비 (Preventive Maintenance, PM)에 속하는 시간 기반 정비(TBM, Time Based Maintenance)가 적용되고 있다. 그러나 높은 유지보수 비용이 요구되고, 육상의 즉각적인 지원이 어려우며, 선박이 멈추면 즉시 위험에 노출되는 해양 환경에서 운영되는 선박에서 과도한 단순 정비로 인한 인력과 비용 낭비, 예측되지 못한 고장 및 결함으로 유발되는 사고 등으로 인해 운용 효율화 측면에서 기존 정비법에 대한 한계점이 문제시 되고 있다. 예지 정비(Predictive Maintenance, PdM)는 진보된 기술로 기계의 상태 및 성능을 모니터링하여 고장시기를 예측하여 정비하는 방법으로 핵심 기계장치가 항상 최상의 작동 상태를 효율적으로 유지할 수 있도록 한다. 본 논문은 해양 환경에서 PdM의 적용성에 중점을 둔 해양 예지 정비(MPdM, Maritime Predictive Maintenance)에 대해 고안하였으며, 제시된 MPdM은 지리적 고립과 극한 해양 상황 등 해양 운송 산업의 특수한 환경을 고려하여 설계되었다. 본 논문은 선진 미래 해양 운송을 가능하게 하는 MPdM이라는 개념과 그 필요성을 제안한다.

As a system complexity increases and technology innovation progresses rapidly, leasing the equipment is considered as an important issue in many engineering areas. In practice, many engineering fields lease the equipment because it is an economical way to lease the equipment rather than to own the equipment. In addition, as the maintenance actions for the equipment are costly and need a specialist, the lessor is responsible for the maintenance actions in most leased contract. Hence, the lessor should establish the optimal maintenance strategy to minimize the maintenance cost. This paper proposes two periodic preventive maintenance policies for the leased equipment. The preventive maintenance action of policy 1 is performed with a periodic interval, in which their intervals are the same until the end of lease period. The other policy is to determine the periodic preventive maintenance interval minimizing total maintenance cost during the lease period. In addition, this paper presents two decision-making models to determine the preventive maintenance strategy for leased equipment based on the lessor’s preference between the maintenance cost and the reliability at the end of lease period. The structural properties of the proposed decision-making model are investigated and algorithms to search the optimal maintenance policy that are satisfied by the lessor are provided. A numerical example is provided to illustrate the proposed model. The results show that a maintenance policy minimizing the maintenance cost is selected as a reasonable decision as the lease term becomes shorter. Moreover, the frequent preventive maintenance actions are performed when the minimal repair cost is higher than the preventive maintenance cost, resulting in higher maintenance cost.

As a system complexity increases and technology innovation progresses rapidly, it tends to lease a system rather than own one. This paper deals with a decision-making model to determine the preventive maintenance strategy for leased equipment. Various maintenance options are presented and formulated via the non-homogeneous Poisson process. During the lease period, the preventive maintenance strategy that minimizes the total cost among the presented maintenance options is selected. A numerical example is provided to illustrate the proposed model.

This study deals with rural village development project of Gasangri, Yeongcheon city area, based on the use of the cultural factors and strengthening them in study area. Unlike other cases of today's Korean rural village development projects, this plan keenly concerns not only for tourists but also for the village people. Since culture means the quality of life also, this project especially deals with 'community', 'well-being', and 'convenience' for the inhabitants. On the other hand, it attempts to connect with "Cyan Museum", which is the first grade art gallery remodelled from closed school, to make village of culturally abundant atmosphere. In result, seven sub-projects of the expansion of basic living foundation, and two improvement of landscape in area have planned. Among stereotype of rural development projects and similar programs of tourism, the project makes difference on targeting for the meaning and resource of place culture.

The purpose of this study is to suggest the rural village model which is able to be applied to the rural village (re)development. The rural village model consists of five sector models land use model, residential unit model, public facilities allocation model, productive space arrangement model, road & green system model. The village model as a spatial structure needs modification/revision through the its application to various sites. The following are suggestions developed in the process of preparing a model for the Korean rural village. First, some indices presented in the land use model need to be further studied as the planning indices before implementing the rural village projects. Second, it is recomended that the image of a rural village needs to be created by developing the residential unit(6 households) as a planning development unit, And various residential unit models need to be suggested. Third, it is desirable to develop the double circulation system and green edge(1 m), and to introduce pedestrian road as much as possible for the amenity of the residential environment, Fourth, being located within walking distance from the existing village, new-introduced site should be developed as a interlinked and opened structure. The rural village model is useful in preparing the spatial structure for the village (re)development, and in finding the best design solution responsive to the conditions of a project site.