The concept of „Sustainability‟ has become as major concern and it used by consumers and corporations to convey the concept of taking care of the environment. Environmental concern has led to sustainable consumption in a variety of product categories, such as electricity, textiles, apparel, food, and grocery products (Chan, 2001; Harrison, Newholm, & Shaw, 2005; Vermeir & Verbeke, 2006a, 2006b). Interest of the negative environmental impacts are rapidly increasing in present fashion business and consumer behavior has become a rising concern of the consumption and fashion supply chain to apply sustainable consumption (Birtwistle & Moore, 2007; Fineman, 2001). The environmental and social concern recognized in fashion industry from 1990‟s. However, the complexity of conceptual definition of sustainability and ecologically responsible consumer generates different and mistaken perception to consumer. In addition, in fashion industry, the terms of „eco-fashion‟, „environmentally friendly fashion‟,„green fashion‟, „ethical fashion‟, and „sustainable fashion‟ are frequently used interchangeably to describe the same concept. These interchangeable terminology is leading to confusion of the readers by the non-unified terminology (Choi et al., 2012). Also, consumers seem to have narrow scope and little understanding of sustainable fashion. In general, consumers focuses on environmental aspect not the wide-range of complexity of environment, social, and economical concern (Cervellon, Hjerth, Ricard, & Carey, 2010). The growing number of fashion brands are leveraging on green branding initiatives. Green marketing is increasing rapidly in corporate aspects and for a consumer perspective, global consumers are recognizing a personal accountability to take responsibility for social and environmental issues. Despite the fact many of individuals‟ willingness to purchase green products has increased in the last few years, however, there is limited studies suggest that purchase of green or sustainable products. Consumer research on sustainable fashion has mainly focused on consumer behaviors towards sustainable fashion products (SFPs); however, relevant studies that examined the whole process of the predicting proenvironmental behavior cross nationally value and the eWOM are still scarce. The purposes of research model are 1) to identify the determinants of eWOM intention on consumers' purchase intentions, 2) to examine the information adoption process as precursors of purchase intention of sustainable fashion, and 3) to testify different message types effects to information adoption process.
Given the increasing competition in the hospitality industry, a key question is to
investigate how consumer-generated reviews affect the consumption decision of
tourism services. Online reviews are regarded as one form of electronic word of
mouth communication (Banerjee & Chua, 2016). While researchers have
demonstrated the benefits of the presence of customer reviews on company sales, an
issue scarcely investigated is how to assess the impact of informational cues on
eWOM adoption for consumer decision-making and how individuals process and
integrate conflicting opinions from other consumers. Drawing on dual process
theories, this paper analyzes: (1) the impact of systematic information cues
(informativeness, credibility and helpfulness of reviews) on eWOM adoption; (2) the
moderating effect of conflicting reviews on the impact of eWOM adoption on
behavioural intentions.
The heuristic-systematic model HSM (Chaiken, 1980) is a widely recognized
communication model that attempts to explain how people receive and process
persuasive messages. As Zhang et al. (2014) advocated, the HSM provides broader
explanations of individuals’ information processing behaviour in the context of online
communities than do other models, such as ELM (elaboration likelihood model). We
build up and test an expanded HSM model anchored in dual process literature, which
includes the influence informativeness, credibility and helpfulness of mixed valence
online reviews (systematic information cues) have on eWOM adoption which, in turn,
influences behavioural intentions.
In order to test the hypotheses of the model an experimental subjects-design was
carried out using valence order: positive-negative vs. negative-positive as a condition.
Data was collected in January 2016 using a sample of 908 Tripadvisor heavy-users.
461 interviewees answered in the POS-NEG condition and 447 in NEG-POS
condition. Participants were instructed to imagine a situation where they were going
out for dinner to an Italian restaurant with friends and they were told to read a total of
10 reviews about the restaurant in the same order they were displayed and answer the
questions that followed. We used an experimental design. All variables were
measured with seven point likert scales. Data analysis shows informativeness
activates both review credibility and review helpfulness, which in turn influence
eWOM adoption. When the sequence of Tripadvisor reviews begins with positive commentaries, eWOM is a significant driver of intention to visit the restaurant, but when the user reads negative commentaries followed by positive ones, the effect becomes non-significant.
This study is novel because it examines the factors that drive consumers to adopt consumer generated content (eWOM) in tourism services and to make consumption decisions. This study demonstrates how systematic information cues and sequence of reviews influence on eWOM adoption and behavioural intentions. Firstly, consumer intentions to visit a restaurant are determined by the consumer's eWOM adoption, which, in turn, is determined by three information cues: informativeness, perceived credibility and helpfulness of the online reviews. Understanding the specific effects of different information cues on eWOM adoption seems to be particularly important given the tremendous competition in the tourism sector. Secondly, this study shows conflicting reviews affect the user in a complex way. When consumer reviews conflict, if the consumer reads positive reviews before the negative ones, eWOM adoption has a stronger influence on behavioural intentions. It seems that users attribute an opportunistic view to the negative comments mainly attributed to the lack of their informativeness, credibility and helpfulness. User behavioural intention to visit a restaurant is directed by systematic and heuristic information cues. Therefore, users examine content of online reviews carefully and they also are influenced by the sequence of comments.
Recently, a number of enterprise have introduced Information Systems(IS) to cope with the rapidly changing circumstances and to improve their competitive advantage and successful implementation of Information Technology influence the success of business. Managements identify that it is necessary for systematic analysis and plan to adopt IS throughout the failure of IS projects. So Information Strategy Planning(ISP) is presented as the alternative. Recent, researches in the ISP have concentrated on the examination of large and successful corporations. For this reason, it is difficult that we apply the result to small and medium sized enterprise(SMEs). Thus, this paper searches characteristic of SMEs form informatization point of view and the ISP approach for successful informatization of SMEs.
This study examines the acceptance factors, barriers, benefits, and strategies for resolving Information and Communication Technology (ICT) adoption and usage problems based on the different demographic characteristics of SMEs. The demographic characteristics investigated are gender, educational qualifications, age, managerial status, and years of business experience. To the best of our knowledge, this paper is the first to examine a more comprehensive demographic characteristics in the context of ICT adoption. A survey using selfadministered questionnaires was conducted to retrieve information from SME owners/managers in Pekalongan, the local city of Indonesia. The items in the questionnaire were discussed with various experts in the field and a pilot study was conducted prior to the distribution of the research instrument. The study made some interesting findings. No significant differences were found in the SMEs’ adoption factors between the demographics of gender groups and educational qualifications. However, significant disparities were found to exist among the age compositions, managerial status, and years in business. Additionally, younger managers/owners of SMEs find it easier to understand the background factors of ICT adoption. Lastly, older managers/owners are more likely to stick to the organizational status quo, be less able to learn new technology, and more likely to avoid risky decisions.
This study analyzed the characteristics of diverse information adoption pathways per pathway of information composition category including 'information perception', 'information assessment', and 'information adoption' and examined information adoption characteristics per pattern. In addition, differences among agricultural researchers and farmers per information adoption stage were analyzed. According to these analyses, as for farmers' information adoption pathways, while the formal extension type and the situational reaction diffusion type used the direct pathway of 'information perception → information adoption,'the agriculturist connection type and the systematic approach type did not use the direct pathway of 'information perception → information adoption' but, instead, adopted information by moving from the 'information perception → information assessment' pathway to the 'information assessment → information adoption' pathway, with information assessment as the intermediation. In the case of farmers, information adoption was the highest in comparison with information assessment and information perception in all patterns whereas, in the case of agricultural researchers, the results were exactly opposite those of farmers. By suggesting an information adoption pathway appropriate to each pattern, this study sought to enhance information adoption.