This paper is an exploratory study to investigate the influence of characteristics of local government web-sites on user satisfaction and trust. The objective of this research is to identify the characteristics of local government web-sites influencing on user satisfaction and trust, and determine how they affect user satisfaction and trust. From the literature review, we identify four characteristics which are expected to influence on user satisfaction: technical, information, customer-oriented, and work-performing characteristics. In addition, we develop research model that the four characteristics are expected to affect user satisfaction and trust via users’ perceived values. The results of the research are as follows. The technical, customer-oriented, and work-performing characteristics significantly affects perceived values, which significantly affected user satisfaction and trust. Perceived value is partially mediated by user satisfaction in affecting user trust. The characteristics of local government web-sites affecting perceived values differed partially by the purpose of visitor. As for the personal goal, the technical, customer-oriented, and work-performing characteristics significantly affect perceived values, with the technical and customer-oriented characteristics having more significant effects. As for the business goal, the technical, information, work-performing characteristics significantly affected perceived values, with information characteristics having more significant effects.

Micro, Small and Medium Enterprises in Denpasar City still face low mastery of technology and financial management, one of which is the application of technology-based accounting information systems (e-commerce) for small and medium enterprises. The research objective was to determine the relationship between environmental uncertainty, trust and ease of information technology moderating behavior in accounting information systems. Research with a quantitative approach, the method used is multiple linear regression with moderated regression analysis. The study population was 816 small and medium enterprises. The sampling method technique was the incidental sampling approach and the Slovin formula so that a sampling of 100 small and medium enterprises that had used e-commerce was determined in the city of Denpasar. The results of research that have been conducted determine the relationship between user behavior in accounting information systems that affect individual performance, the relationship between environmental uncertainty affects accounting information systems mediated by individual performance, while the ease of information technology and its ability to be mediated by individual performance has an effect on the behavior of using accounting information systems. The application of accounting information systems in small and medium enterprises is expected to improve individual performance so as to increase income.

본 연구는 운전자가 자율주행자동차로부터 신뢰감을 형성할 수 있는 인터페이스 디자인 구성요소의 추출에 그 목적이 있 다. 또한 추출된 디자인 구성요소의 지각이 밀레니엄 세대와 뉴 실버 세대 간의 차이를 평가하였다. 자율주행자동차의 신뢰 감을 2차 구성개념으로 정의하여 심성모형과 전문가/전문지식, 공통목적, 교육, 의인화, 피드백, 인과관계 정보, 그리고 에러 정보를 포함하는 8개의 1차 구성개념을 추출하였다. 이해타당도를 평가하기 위하여 설문조사 데이터(N=548)에 대한 확인적 요인분석을 수행하였다. 평가결과, 심성모형과 전문지식, 공통목적, 의인화, 피드백, 인과관계/에러 정보를 포함하는 6개의 1차 구성개념은 2차 구성개념인 신뢰감을 설명할 수 있는 것으로 조사되었다. 다중집단분석 결과, 뉴 실버세대에게는 의인화와 인과관계/에러정보가 밀레니엄 세대와 비교하여 신뢰감 형성에 보다 큰 기여를 하는 것으로 평가되었다. 이와는 반면에, 밀레니엄 세대에게는 심성모형과 전문지식, 공통목적, 그리고 피드백이 신뢰감 형성에 보다 높은 영향을 미치는 것으로 나타났다.