The luxury market is surely one of the most affected areas by the counterfeiting phenomenon. The presence of fake goods means very often a financial loss for companies, both in terms of reduced turnover, but also in terms of intangible losses (i.e. brand value reduction). This phenomenon has led companies, in the last years, to ask their New Product Development (NPD) division if and how it was possible to develop unique products, difficult or even impossible to replicate, and how to help customers in the identification of authentic goods versus fake ones. The authors propose a model to support fashion companies for developing anti-counterfeiting solutions since the NPD phases in order to deal with the effect of black and grey market and preserve their brand and products values.

The objective of this paper is to understand consumers’ responses (attitude, perception of quality and luxury) to production delocalization in the luxury industry, based on brand origin matching consumers’ origin or not, in order to understand the interaction brand origin and consumer ethnocentrism on those responses.Two experiments were conducted. Study 1 exposes 166 respondents (French, Italian and other European) to a message of delocalization of either a French or Italian brand supposed to delocalize production to China. Study 2 assesses, among 62 French women, the implicit preference toward French luxury brands (through the Implicit Association Test, Greenwald et al. 1998) and the level of consumer ethnocentrism (through CETSCALE, Sharma et al. 1995). Then, the group is exposed between subjects to 2 delocalization messages X 2 country of delocalization (China, Poland EU) Although brand origin is not salient when consumers evaluate brands (no explicit preference for French brands over Italian brands across studies), it is nonetheless present below awareness, as part of the brand heritage and the brand identity (measured through an implicit preference for French brands over Italian brands among our French respondents). It manifests in context of brands delocalizing out of the home country. Across studies, the attitude toward the brand, the perception of quality and perception of luxury is affected negatively post-exposure to a message of delocalization. Yet, this result is moderated by consumer ethnocentrism and message framing. When the message induces positive consequences for the brand and for the national economy, French respondents (and Italian respondents in study 1) are less affected by the delocalization of their home brands than other respondents. In turn, when the message highlights a loss in national employment, respondents judge the brand more negatively. The effect is stronger for respondents higher in ethnocentrism. The country of delocalization does not influence those results. There is scarcity of papers investigating the CoO effect for luxury brands, although the luxury business model and luxury brand identity are rooted into brand origin. This paper is the first to our knowledge to investigate the effect of brand origin and consumer ethnocentrism on brand delocalization.

본 연구는 중국 소비자를 대상으로 명품 브랜드 확장 시 영향의 요인을 살펴보기 위해 모브랜드의 특성 및 확장제품 간의 관계를 통합적으로 고찰하였다. 첫째, 모브랜드의 특성으로는 브랜드의 명품성 정도에 따라 명품 브랜드와 비명품 브랜드를 선정하여 브랜드 명품성이 브랜드 확장에 미치는 영향을 살펴보았다. 실증 연구 결과 소비자들은 명품 브랜드의 확장제품에 대해 비명품 브랜드의 확장제품보다 브랜드 확장에 대해 긍정적으로 평가하였다. 둘째, 확장제품의 일치성이 브랜드 확장에 미치는 영향을 알아보고자 하였다. 실증연구 결과 소비자들은 일치, 극도로 불일치한 확장제품보다 적당히 불일치한 확장제품을 더 긍정적으로 평가하였다. 또한 명품 브랜드, 비명품 브랜드에 적용하여 본 결과에서도 적당히 불일치한 브랜드 확장에 더 높은 호감도를 보였다. 마지막으로 브랜드의 명품성과 확장제품 일치성의 상호작용에 따른 브랜드 확장 평가에 미치는 영향에 대해 살펴보았는데 중국소비자들을 대상으로 실증연구한 결과 브랜드의 명품성과 확장제품의 일치성 정도는 브랜드 확장 평가에 상호작용을 나타내었다. 이러한 결과는 중국 소비자들에게 어필하기 위해서는 ‘브랜드의 명품성’과 ‘확장제품의 일치성’이라는 변인을 접목시켜 브랜드 확장 전략을 사용해야 됨을 실증한 결과이다. 따라서 두 변인 간의 연결 고리를 확고히 하고, 브랜드 확장을 통해 중국 소비자들과의 긴밀한 관계를 형성하는 것이 효과적으로 자사의 브랜드 확장 제품을 인식시킬 수 있다는 시사점을 제공해 준다.

The purpose of this study was to investigate the brand awareness, attributes and purchase behaviors for luxury products in the age of mcluxury. In-depth interviews were conducted to 18 consumers(10 singles, 8 married) in the age range of 20～49 and having purchased luxury products twice in last 1 year. The interviews were directed by a trained mediator according to the interview guidelines and recorded. Interviewees were asked to talk freely and protocols were made for data analysis. Similarities were found regarding the salient attributes, brand awareness of luxury products as known in general; however, the perceived importance of each attribute of luxury products seemed to be changed as mcLuxury has continued. Moreover, the consumers' attitudes toward the luxury products consumption tended to become favorable than before, and the motives to buy luxury products were more valueoriented and self fulfillment rather than display one's wealth. The buying behaviors of luxury products vary among different age groups. However, most of them tended to purchase luxury products at duty-free shops and premium outlets while traveling abroad, or bought them on sale at domestic department stores.

The purpose of this study were to examine the effect of consumer-brand relationship of fashion luxury product on brand loyalty and the mediating effect of consumer satisfaction. The questionnaire developed through the literature search and a survey was conducted both in on-line and off-line questionnaire simultaneously. Finally 227 data from women who had a buying experience of fashion luxury products were analyzed using frequency, factor analysis, ANOVA, t-test, regression analysis by SPSS for WIN program. The results were as follows. First, the consumers' brand identification was composed of three factors; self-connection, interdependence, attachment. Second, the consumer- brand relationship significantly influenced on the brand loyalty. Third, the consumer-brand relationship significantly influenced on the consumer satisfaction. Fourth, the consumer satisfaction significantly influenced on the brand loyalty. Fifth, the consumer-brand relationship had both direct and indirect effects on brand loyalty mediated by consumer satisfaction. The results indicated that causal relationship was existed among these three variables.