The study evaluates the influence of national culture on the relationships between
tourist motivation, service interactions with hotel employees, and place attachment.
These relationships are ascertained among four groups of visitors to the island of
Mauritius. The overall structural model, tested on a sample of 545 visitors, indicates
that motivation and service interactions are strong determinants of place attachment.
Multi-group analysis shows there is no relationship between service interactions and
place dependence for all four groups of visitors (German, South African, French and
British). However, there are differences in the relationships between motivation, place
identity and place dependence for all four groups. The findings have important
implications for hotel managers, destination marketing and management, and
employee training.