This study suggest a way to improve duty process of KTX(Korea Train Express) high-speed train driver. A new operating system which based on safety was introduced to operate high-speed train which travel above 300km/h on the high-speed railroad but below 200km/h on the general railroad. There were some studies on the operation of high-speed train which travel on the high-speed railroad and on the general railroad with safety. However they overlooked the elements of human errors. The duty-load of KTX train driver's 14 basic operation processes was measured using NASA-TLX and found four processes with high duty-load. In this paper, critical tasks of the high duty-load processes are determined using a questionnaire. Some suggestions which include the improvement of facilities, operating system and operating skill are proposed to lighten duty-load of the critical tasks. The validity of the proposed new task processes is demonstrated by making question to KTX train driver. To use this results cost-benefit analysis, hazards analysis etc. should be performed additionally.