The study of online brand communities is inseparable from the concept of customer engagement. The purpose of this study is to conjoin these two emerging research streams in tourism. Past studies relevant to customer engagement in online communities consider it from only brand perspective, whereas this study considers engagement with brand and engagement with community separately. Social identity and user gratification perspective are used to develop framework in building brand relationship quality. The context of the study is to throw light on benefit of China-Pakistan Economic Corridor (CPEC) on tourism industry in Pakistan. The CPEC is a mega-project between Pakistan and China, worth more than 54 billion US dollars. The Framework was verified using the data collected from several Facebook pages (official and unofficial). This study contributes in understanding the way to enhance brand relationship quality of tourism brand via social media based online communities. This study also validates the customer brand engagement scale consisted of seven dimensions within tourism brand proposed by Dessart, Laurence (2016). The results of this study indicated that community identification has a significant role in engaging customer with community as brand community engagement and with brand as customer brand engagement. Customer brand engagement further enhances brand relationship quality whereas brand community engagement has an insignificant effect on brand relationship quality. This study also provides insight to practical and further research implication.

This study examines the impact of emotional intelligence on the complaint handling process and outcome in the Chinese hotel setting. The results of the study indicate that the TARP model can be applied to China's hotel environment; “network evaluation” has become an important factor in assessing the severity of complaints. Besides, the negotiation and communication methods need to be adaptive in the context of Chinese consumer culture, and the complaints in the hotel environment should be handled immediately. Compared with the negative cases, the frequency of emotional intelligence application in positive cases is higher in every aspect of the TARP model. For the first time, the qualitative case study method is applied to similar research topics, and the application of various dimensions of emotional intelligence in hotel complaint handling process is thoroughly explored. This study not only has theoretical contributions but also serves as a reference for hotels to formulate a high-quality complaint handling standard operating procedure

Introduction In recent times, mass customization strategy has been actively adapted even in the food service industry, which provides services wherein consumers select the main ingredients of the food they order according to their preference. In this study, we examine the effect of mass customization strategies perceived by consumers in the food service industry. We also includes the external and internal environmental factors stimuli surrounding the situation of purchasing customized food items to better predict how consumer’s perceived value of mass customization might be formed within the context of service industry. Evidence shows that consumers’ perceived value is high for mass customization in food consumption service compared to food service for a fixed menu. The findings further suggest that this effects of mass customization on consumer perception is moderated by social influence (group vs. individual) and food type (utilitarian vs. hedonic). Theoretical Development Recent research in the field of mass customization has demonstrated that the advantage of designing consumer’s own products is in increasing consumer's perceived benefits while engaging in the customization of tangible products. These studies have shown that the mass customization provides consumers with a utilitarian value due to the purchase of optimized products that meet their individual needs and various values that are embedded in the customization process, such as hedonic value, self-expressive value, and creative achievement (Merle, Chandon, Roux, & Alizon, 2010; Yoo & Park, 2016), and that this value recognition leads to positive attitudes and behavioral responses such as high willingness to pay (Franke, Keinz, & Steger, 2009; Schreier, 2006), purchase intent, and loyalty (Yoo & Park, 2016). However, whereas research on mass customization focusing on tangible products has been actively conducted, research in the field of intangible services, is still lacking in two respects. First, there has been very little discussion of the effectiveness of mass customization strategies in the food service industry. Specifically, based on the stimuli-organism-response (S-O-R) framework, which states that environmental stimuli (S) lead to the formation of a customer perception (O) that induces consumers’ behavioral responses (R) (Mehrabian & Russell, 1974), existing research focused on the relationship of customer’s behavioral response to mass-customized food service (S-R relationship) (Kuo & Cranage, 2010; Wolf and Zhang, 2016), failing to embrace S-O relationship that focuses on how mass customization differs from a standard system in terms of how consumers perceive value. Considering that mass customization services can be regarded as a form of customer engagement strategy (Chathoth et al., 2014; Chathoth et al., 2016), it can be assumed that mass customization in services can induce positive consumer perception. Second, little research has yet examined situational factors that affect consumer response in purchasing mass customization of products/service. Considering that service environments play a significant role in service delivery by strengthening customer perceptions and retention (Baker, Parasuraman, Grewal, & Voss, 2002; Sherman, Mathur, & Smith, 1997), it is necessary to identify the internal and external environmental factors that limit or enhance consumers’ perceived value of the mass customization for effective implementation of the mass customization strategy. The aim of the present research is to empirically examine the effects of mass customization on consumer responses. It is hypothesized that consumers’ perceived value might be high for mass customization in food consumption service (compared to food service for a fixed menu) (H1), which is consistent with previous literature on consumer responses to mass customization in tangible. Furthermore, the current research further includes various environmental stimuli surrounding the situation of purchasing customized food items to better predict how consumer’s perceived value of mass customization might be formed within the context of service industry. Based on the assumption that (a) people's choice of consumption is affected by the expectations of how others evaluate their decisions (Ariely & Levav, 2000; Calder & Burnkrant, 1977) and that (b) consumers are more concerned about social norms and therefore make similar choices to blend in resulting in uniformity at the group level (Tice, Butler, Muraven, & Stillwell, 1995), it is expected that consumers sometimes feel compelled to refrain from choosing favorites because of how they expect to be perceived by others, hindering consumer’s benefits of mass customization. In addition, there are two food types based on the goal of consuming food: utilitarian food and hedonic food (craving for sweetness, e.g., desserts) (Wansink, Ittersum, & Painter, 2004; 2005). In pursuing the hedonic goal, the consumer tendency to engage in various behaviors is strengthened by the desire to express one’s personality to others (Ariely & Levav, 2000; Ratner & Kahn, 2002). Accordingly, in the present research, we explore the perceived value of mass customization moderated by social influence (H2), and food type (H3). In this model, social influence (group vs. individual), which is the factor outside the scope of customizing process, is regarded as an external variable and food types (utilitarian vs. hedonic), divided according to the purpose of food consumption, as an internal variable. Method We used a 2 (customization: low vs. high) × 2 (social influence: individual vs. group) between subject experiment conducted on the subjects regarding two types of food service: utilitarian food (main course) and hedonic food (dessert). We assigned 208 participants randomly to one of four conditions. Participants were asked to imagine they were visiting the high customized restaurant with their colleague together (vs. alone) that provide high customized service (vs. low customized service) and saw a menu for a food item. Modified from Kuo and Cranage (2010) study, two level of customized menu scenarios were used in this study. In the high customization scenario, participants are told that they were in a restaurant where they were offered to customize their dishes with choices of ingredients. In the low customization condition, participants were told that they were in a restaurant where they ordered among fixed menu items. Based on pretest result, we used pasta, which is entrée for the utilitarian food, and use ice-flake, which is dessert for the hedonic food. After reading the scenario, participants provide their perceived value of mass customization ratings of the service process. Results and Conclusion First, an analysis of variance (ANOVA) revealed a significant effect of mass customization demonstrating that on perceived value, participants who read mass customization service condition had a higher perceived value on their food than participants in the fixed menu condition (H1). Second, in order to examine whether social influence (H2) and food type (H3) moderate the effect of mass customizatino on consumer perceptions, a moderated moderation model was performed a bootstrapping procedure with 5000 samples using the PROCESS model 3 (Hayes, 2016). The result revealed a significant three-way interaction effect among level of customization (high vs. Low), social influence (group vs. individual), and food types (utilitarian vs. hedonic). As the level of customization increases, the overall perceived value increases; however, it is confirmed that, when making decisions about food in a group situation, there are restrictions on perceiving the value that the consumer can customize and feel as compared to the individual situation. Finally, impact of social influence on the perceived value of customization is moderated by food type (hedonic vs. utilitarian). In other words, in hedonic food consumption situation, the modeartion effect of social influence on the perceived value of customization is weakened. Consumers are more likely to appreciate the process and consider it more palatable when they use mass customization service in restaurant. However, when people are conscious of the presence of others, the act of selecting food ingredients according to one’s own preference is restricted. Therefore, even if customized food is ordered in the presence of the group, its perceived value will be as lower than that of a fixed menu. In addition, when people use mass customization service in hedonic food consumption situations, regardless of group influence, they perceive that the value of customized menu is higher than that of the fixed menu. We expect that the study findings and framework will provide practical and theoretical implications such as the development of theories on food service situations, as well as aid restaurants in establishing marketing strategies. In addition, identifying internal and external environmental factors that limit consumers’ perceived value of mass customization will enable restaurants to find a suitable menu composition method to enhance and maintain customers’ perceived value and build a promotional strategy accordingly.

We evaluate the loyalty of a tourist destination considering tangible and intangible factors using the city of Porto as a case study. We observed that the main dimensions that the tourists associate with the visit and consequently with the city, in order of importance, were: i) engagement with the city of Porto, ii) identification with city of Porto, iii) Corporate Social Responsibility (CSR) of the city of Porto, iv) experiences in the city of Porto, and v) having visited visiting the city of Porto. Direct interviews were administered in the main tourist’s points in the city during the month of October 2017. The survey was only applied to the respondents who pursued tourism in the city of Porto, with 958 valid questionnaires. The questionnaire included the sociodemographic characteristics of the respondents, the evaluation of level of importance of the eleven factors related to the trip, the level of agreement with the eight statements on the engagement with Porto developed by Sprott et al. (2009) – applied for the first time to a destination - and, in the final part, the evaluation of the intention to return to city of Porto. The eleven statements related to the importance of various factors associated to the trip and the eight statements that evaluate the engagement with the city were subjected to a principal components analysis with varimax rotation in order to identify the main dimensions. A logistic regression was used to explore the determinants of the likelihood to return to Porto considering the respondents’ sociodemographic variables and the main dimensions obtained in the factorial analysis (related to the important factors on the trip and the engagement with the city). Regarding the intention to return, which is the proxy of tourists’ loyalty to the destination, we observed that it is positively influenced by the engagement with the city, the tourist’s perception of CSR, the good experience in the city and having visited the city. These results connect the political, economic and marketing objectives in the tourism sector. The goals need to be aligned and the stakeholders(visitors, local residents and business, public bodies and government) must work together to maintain a solid and unified destination image. Considering that the city of Porto has been in the spotlight at an international level as one of the top cities’ destinations, this kind of information is fundamental for Porto to continue to be an attractive city tourism destination.

Whilst companies try to attract talents through different means (e.g., financial incentives, flexible working hours), it is discussed that particularly high-quality candidates value information about a company’s ethicality. However, the influence of ethical market signals on talents’ intention to pursue with a job application is not well understood. Particularly in the digital context, it must be considered that companies can control some ethical market signals (e.g., ethical certifications in job advertisements), while others are beyond their control (e.g., ethical electronic word-of-mouth (eWoM)). The present study extends previous research related to job hiring by exploring how both signals affect talents’ job pursuit intention, and which factors mediate the influence of ethical market signals on job pursuit intention. To test the hypotheses, an online study was conducted with 265 university students. The results reveal that both types of ethical market signals increase an applicant’s job pursuit intention, although the effect appears to be stronger for eWoM. Furthermore, both signals enhance candidates’ willingness to apply for a job through affecting the attitude towards the advertisement and company employment image. Moreover, self-referencing is an additional mediator for the influence of eWoM on job pursuit intention. This suggests that candidates relate the information to their self-concept when others promote the ethicality of a company online. In summary, the present study helps to better understand how talents can be attracted to apply for a company, which positions itself as an ethical employer in the context of increasingly digitalized recruitment environments.

This study attempts to investigate consumers’ perceptual process of influencer advertising and its impact on brand attitude formation on social media. Perceived congruence between the influencer and the product and sponsorship disclosure are manipulated as key independent variables. In so doing, this study examines whether consumers can infer two types of motives (affective vs. calculative) from different levels of perceived congruence (high vs. low) and sponsorship disclosure (present vs. absent). The impact of multiple motive inference on brand attitude is also examined in this study. The result indicates that perceived congruence of influencer and posting has a significant effect on the affective motive inference. When the posting is perceived to be relevant to and expected from the influencer, the participants infer the affective motive of the influencer. However, the participants do not infer calculative motives from the incongruent posting of the influencer. As native advertising can obfuscate the boundary between editorial and commercial contents (Conill, 2016), perceived congruence is significant to successfully cover the posting as a natural posting by influencer and induce affective motive inference. In addition, the disclosure of sponsorship did not reveal any effect on the calculative and the affective motive inferences. Even though the disclosure of sponsorship can make viewers recognize an advertising intent (Boerman, Willemsen, & Van Der Aa, 2017), the message did not induce motives inference behind it. It is significant to investigate whether there are intervening variables that moderate the linkage between sponsorship disclosure and motive inference processing. Furthermore, affective motive inference impacted the attitude for the brand whereas calculative motive inference exerted no significant effect. These findings suggest that when the product promoted in influencer advertising is congruent with the influencer, consumers form positive attitude toward the brand through affective inference processing. To successfully implement influencer advertising, marketers should design a content congruent with the influencer’s original postings and encourage audience to engage in affective motive processing.

Food trucks are not a new idea but the significant growth in the variety of foods served and the number of trucks operating means this retail option is becoming more important. The growth of this segment can be explained by McNair’s (1958) wheel of retailing theory which indicates that growth in retailing happens when new types of retailers with low startup costs, low capital and low prices enter the market – exactly what is occurring with food trucks entering the mature food retailing market. There has been limited academic research regarding the food truck industry. To better understand this retail segment and the factors influencing it, we conducted in-depth discussions with nine food truck owner/operators in the Midwest and Gulf Coast regions of the United States. The discussions with the food truck owner/operators indicated three critical areas: marketing, growth strategy, and legal issues. Technology was found to be vital to this retail segment with social media being used to promote the business and many vendors mentioned that apps like Square (which enables credit card payments) help them get additional sales when customers lack cash. These apps also helped the owner/operators manage some of the legal/regulatory issues associated with operating within different municipalities. Our in-depth discussions with the nine food truck vendors provided insight into the food truck business and helped refine our understanding of critical concerns of this growing industry.

Introduction Celebrities are actively capitalizing on their fame and credibility by launching their own brand extensions which are heavily promoted on Instagram. This situation is especially prevalent in Malaysia among many local Malay ‘celepreneurs’. While consumers’ constant involvement with a celebrity on Instagram is believed to result in the purchase of celebrity branded products, the central question of how a causal variable such as Instagram involvement has an effect on the outcome of purchase has been less explored in contemporary studies. The role of celebrity adulation and style conformity in the context of celebrity branding-cum-entrepreneurship deserves much attention given the strong influence celebrities exert on young consumers in this digital era of accessible information. Research framework Given the admiration that young consumers have towards the celebrities they follow on Instagram, celebrity worship, in both pathological and non-pathological form, is believed to be a crucial link between their involvement with the social media and their desire to imitate their favourite celebrity’s style. Eventually this paves the way for the purchase of celebrity brand products given that getting the products is an avenue for the young consumers to attain their celebrities’ style. Therefore in this study, four variables that mediate the relationship between Instagram involvement and purchase of celebrity branded products are examined: celebrity worship as manifested across three varying levels particularly entertainment-social (lowest form of worship); intense-personal (mid-level); borderline pathological (highest level); and style conformity. Method Data was collected from 226 Malaysian women of Malay ethnicity who are active Instagram users and fall under the technology-savvy Millennial segment using a self-administered questionnaire. This segment of consumers is technology savvy and has personalities and lifestyles (Gurau, 2012). They also tend to imitate their favourite celebrity in contrast to their male counterparts (Djafarova & Rushworth, 2017). Measures for the mediating variables were derived from McCutcheon et al.’s (2002) Celebrity Worship Scale and Park and Yang’s (2010) items on celebrity style conformity. A five-point scale (1=strongly disagree to 5=strongly agree) was utilized to capture the responses to the variables measured. Analysis and results Serial multiple mediation testing was applied on the data using variance-based structural equation modelling. The multiple mediation analysis showed that of all the three levels of celebrity worship which mediate the link between Instagram involvement and style conformity, only celebrity worship (entertainment-social) was found to be a significant mediator between Instagram involvement and style conformity (Indirect effect=0.127; t-value= 3.285, 95% Boot CI: LL=0.059, UL=0.216). In addition, the presence of a serial mediation was detected for the link between Instagram involvement-celebrity worship (entertainment-social)-style conformity-purchase of celebrity brand products (Indirect effect=0.04; t-value=2.954, 95% Boot CI: LL=0.02, UL=0.08). Conclusion The serial mediation testing in this study has demonstrated that celebrity worship and style conformity serve as the missing link between the involvement-purchase relationship. Furthermore, the multiple mediation testing has shown that only celebrity worship at the basic level functions as a mediator. The findings of this study imply that the use of Instagram is indeed a compelling marketing communication tool that fosters the purchase of celebrity brand extensions. Constant involvement in Instagram by following the celebrity, liking, reposting, commenting or hashtagging on the celebrity’s account builds a keen sense of devotion for the celebrity whereby the individual will constantly watch, read and learn about the celebrity. This then heightens the user’s desire to emulate the style of the celebrity which may well lead them to purchase the celebrity’s products in an effort to imitate the celebrity’s look and demeanour. strong desire for and high willingness to spend on branded products that match their

China is the world’s largest social network market in the world. The importance of tapping this massive market with rapid growth rate can’t be overstated. It has been widely acknowledged that culture is a significant variable in consumer attitudes and consumer behavior. Given that culture may influence individual’s interaction and consumption through social media, it is imperative to examine cultures’ influence in social media usage where much of the information is usually user generated. Traditionally, demographics like age, gender, education etc., are also considered as the key socioeconomic factors determining consumers’ media selection and buying decisions. To fill the research gap, this study is designed 1) to investigate the relationship between cultural dimensions and social media usages in China by introducing mediating factors of attitudes toward social media; 2) to investigate the role of individual characteristics (e.g., gender and living location) play on social networks usage in China. Pretest among small groups was first conducted for the purpose of scale validity evaluation. Later, a translation and back-translation method was employed to achieve the translation equivalence. A random stratified sample was obtained from an online panel in China in January 2018. A computer-assisted web interviews was conducted with adults age above 18. Total 600 usable samples were obtained in China in January 2018. The findings of this study evidenced the important role culture plays in defining the social context within which individuals behave. The result showed a strong positive relationship between power distance and negative attitude toward social media. This study also found a negative relationship between masculinity and using social media for direct purchase. The finding supports the fact that social networking, which has a strong focus on relationship building, is a relatively feminine value. Thus, the members of social networking, which espouses feminine values, demonstrate a more social orientation and expectation of shared values. Marketers need to ensure that they make their social media outlets user friendly and their spaces encourage communication and connectedness for their users.

Despite the recent promising findings on the influence of social media engagement on brand performance outcomes (e.g., De Vries & Carlson, 2014), researchers suggest that consumer engagement in social media sites requires a deeper understanding (Islam & Rahman, 2016). To respond to this call, we conducted this research to examine an important, yet under-researched, question on the underlying mechanism by which consumer engagement on social media drive improved brand performance. In this research, we develop and empirically test a conceptual model to investigate the relationships among consumer engagement, psychological brand ownership, brand loyalty, brand performance, and consumer’s word of mouth (WOM) in the context of social media. The findings suggest that consumer engagement influences brand outcomes through its indirect impact on consumers’ psychological ownership of the brand. When consumers engage themselves with the brand at social media sites, they tend to form bonds with the brand and develop a sense of community, of which they feel they are a part. Feelings of ownership motivate consumers to care for and nurture the growth of the brand, which manifests itself in terms of brand loyalty, positive word of mouth, and improved brand performance. The focus of consumer engagement in social media communities provides convincing evidence to support the benefits of using social media to connect with consumers. This research offers promising insights on how relationship with a brand can help create sense of community and feelings of ownership among consumers, which in turn drives better brand performance.

The demand for cosmetic products is generally declining globally, but growing among female Generation Y (Gen Y). Gen Y (18-34 years) are large in size and disposable income and are high users of various social media platforms. Thus, cosmetic companies are competing to capture this market segment. However, the type of social media platforms, which can best attract and induce cosmetic products interest among this fickle and notoriously disloyal market segment is unknown. This study therefore employed the AIDA model to examine the effectiveness of YouTube, Instagram and Facebook in igniting female Gen Y South Africans‟ interest in cosmetic products. Data was collected from 220 respondents. Structural equation modeling results revealed that the cosmetic products interest is ignited by YouTube and Instagram ads and not Facebook ads. Implications are provided.

This study incorporates brand equity and brand identity, two vital factors influencing customer-brand perception, to explore the process from service recovery to perceived justice. This study adopted HLM as the research framework because brand perception differs at various levels and adopting HLM allows us to precisely understand the influence of brand identity and brand equity on the relationship between service recovery and perceived justice. The contributions of this study are listed as follows: a) online service recovery can positively affect customer-perceived justice; b) brand equity at the organizational level can undermine the relationships that courtesy and compensation have with perceived justice; c) brand identity at the individual level can undermine the relationships that courtesy and compensation have with perceived justice; and d) using hierarchical linear modeling can precisely measure the relationship between organizations and customers; therefore, this method is innovative and can contribute to the research on online service recovery.

The research presented in this manuscript is centered on examining how social sponsorship can be made more commercially effective. To this end, the effects of two leveraging factors are explored by means of an experiment: the extent to which the social sponsorship is seen by consumers as legitimate, and that to which the sponsor is perceived as sincere. The results show that these two factors have a positive and statistically significant impact on consumers’ intentions to purchase the sponsor’s products. In addition, they show that the legitimacy of a sponsorship is enhanced when the cause and its sponsor are congruent, and that the sponsor’s sincerity increases when the sponsorship is combined with philanthropic investments, either in sequence (i.e., philanthropy followed by sponsorship) or simultaneously. These results are discussed in the context of the literature on social sponsorship, and managerial implications for firms that contemplate using social sponsorship as a marketing communication strategy are derived.

Previous research has suggested that celebrity advertisements have negative impacts on consumers’ perceptions of the advertised brands or products. Such negative impacts are called “eclipsing”, which occurs when the celebrity overshadows the endorsed brands and products. It has been found that eclipsing occurs when the celebrity and the brand image do not match and/or when consumer attachment to a celebrity is low. However, since two conditions are related to individual characteristics, marketers cannot operate the conditions under which the eclipsing occurs. Moreover, previous research has focused on only consumer attitudes. What is essential for consumers’ actual purchase is that they can remember the advertised brands and easily recall them. Therefore, the purpose of this study is to investigate the impacts of eclipsing on brand memory and to identify the suppressed conditions which can be easily operated by marketers or advertisers. In particular, we focus on the facial expression of celebrity and examine the effect of smile and rest on brand attitude and brand recall. To test proposed hypotheses empirically, this study conducted a laboratory experiment based on a 2 (eclipsing: high vs. low) × 2 (facial expression: smile vs. rest) × 2 (sex of celebrity endorser: male vs. female) between-subjects factorial design. The results showed that the interaction effects of eclipsing and facial expression on brand recall were significant. It suggests that the effects of eclipsing on brand recall are suppressed when the celebrity endorser has the resting expression. The finding of this study implies that marketers or advertisement creators should consider carefully the celebrity endorsers’ facial expression not to prevent consumers’ memory of the advertised brand.

This research was conducted in order to examine the effect of brand status and brand crisis types on consumers’ forgiveness intention. In this research, we proposed and found that the favorable attitude toward the underdog referred as underdog effect (Paharia, Keinan, Avery, & Schor, 2011) would be diluted especially in relational-related failure. When relationship efforts and perceived warmth of the brand are particularly critical, service failure caused by highly identified underdog brand can be perceived to be more serious (Vandello, Goldschmied, & Richards, 2007). Four of the studies consistently demonstrated our assumption in that people expressed less forgiveness intention on underdog brands when the crisis is in a service failure (vs. product failure): study1 and 2, service process failure (vs. service outcome failure): study 3, and human service process failure (vs. non-human service process failure): 4. Further, the mechanism underlying this negative effect toward the underdog was revealed as perceived anger. These findings can give insights to marketers that the types of crisis and the way of brand positioning are very critical to influence customer’s forgiveness intention.

Koala populations are in decline and measures are necessary to change the current scenario. Social marketing aims to influence an audience to change behaviour for social or environmental benefit. This paper demonstrates how social marketing was applied to achieve environmental change. A pilot program, aiming to reduce dog and koala interactions, was designed and developed with dog owners and experts including koala conservation officers and dog trainers. Experts indicated that for dogs to be taught aversion, training of basic obedience skills was necessary. Therefore, a four-week dog obedience training program was implemented, emphasising a series of behaviours including sit, stay and koala aversion. A mixed method outcome evaluation was undertaken to evaluate Leave It. The evaluation included online surveys completed by dog owners’ pre and post program, and trainer observations. Results indicate that five of seven behaviours measures were changed from baseline to follow-up, namely sit, stay, come back when called every time, wildlife aversion and stay quiet on command. Successful koala aversion was also evident in field notes from trainers. Findings of this pilot program provide evidence of the effectiveness and potential of social marketing to change behaviours in an environmental context.

Similar to traditional advertising, product placement plays important roles in consumer purchasing behaviors through the AIDA model (e.g., Ghirvu，2013) of which attention is the very first stage. While there is an established literature on brand recall and recognition as methods of product placement evaluation, the role of attention, which is an important topic in traditional advertising research, has been sparsely studied in the context of product placement. This paper proposes that attention is a psychological state which affects information selection and processing. Captured attention reflects audience’s selective attention to editorial content including placements, while sustained attention (or processing) requires allocated attentional capacity to process information captured from the placement. When available attentional capacity is insufficient, product placements cannot be adequately processed to form accurate memory (Lee & Faber, 2007). Accordingly, this paper aims to investigate the pathway of ‘placement characteristics –audience attention – audience memory’ in order to reinterpret the relationship between placement characteristics and audience memory through the lens of attention. We do this by answering two pertinent questions: 1) how placement characteristics (e.g., exposure duration, frequency, location and size) influence captured attention; and, 2) how captured attention and sustained attention affect audience memory. To do so, we draw on psychology literature, especially the feature integration theory (Treisman & Gelade, 1980), in establishing the theoretical connections between placement features, captured attention, sustained attention and memory. By a theatre methodology, we found sustained attention mediated between captured attention and audience memory, while more prominent placement characteristics had stronger relationships with captured attention. Furthermore, audience’s levels of involvement in the media content and familiarity with the placed brand moderated the relationship between sustained attention and audience memory.

We investigate how two concurrent multimodal sensory primes affect consumers’ evaluation of green products. More specifically, we study how an action of physical cleansing—which enables consumers to smell cleaning scents and offers them a sensation of physical cleanliness—influence their subsequent green detergent choices. Based on the theory of embodied cognition (Barsalou, 2008), we theorize that the two sensory inputs can simultaneously prime morality and cleaning effectiveness—two related yet different concepts—, which can be diagnostic for green product evaluations. The results of two studies show that both the cleaning effectiveness and the primed morality affect how consumers judge a green detergent. On the one hand, consumers infer how effective the detergent is from its scent strength and artificiality – the milder and the more natural the scent is perceived to be, the ―greener‖ and the less effective the detergent is judged to be compared to a regular, non-green alternative. On the other hand, the act of physical cleansing primes the sense of moral superiority of consumers relative to ―others.‖ The consumers who feel morally superior to others then underestimate how attractive the green detergent is going to be to ―other consumers‖ in the market (i.e., to the rest of the market). Our research contributes to both the psychophysiology and the green marketing literature. Regarding the former, we demonstrate a novel multisensory interaction effect by investigating how the brain deals with two competing primed concepts at the same time. Regarding the latter, our findings explain why making people feel moral does not always promote green or ethical consumption (Khan & Dhar, 2006; Mazar & Zhong, 2010). Apart from the account of moral licensing, we further identify that self-based green choices are largely utilitarian and driven by a pragmatic self-interest rather than by morality.

Introduction Advertisers use substantial resources to design effective multimedia ads, hoping to leave lasting remnants of brand information in the long-term memory of consumers (Wedel & Pieters, 2000). Brands use music as a way of expressing their personality and image with the public, and the sound must combine in a positive way and be in synergy with the other elements of the advertisement.(Sá, 2010). In the same way as priming concepts, there is an academic controversy on this theme in the academic literature. The explanation relies on the argument that ad music or background music is perceived initially when the stimulus happens, in a commercial for example, slowing or even inhibiting the consequent processing of branded message elements and reducing the recall to the background. The degree of this recall reduction depends on the music structural features as well as the advertised brand. (Hampshire et. al, 2010). So in this context we get to the research question: The stimulated music priming can be the induction item to brand recall advertised in a TV commercials. The purpose of this research is to analyse whether musical priming induces a greater recall of brands, with the utilization of Neuromarketing tools. Gap Gerald Gorn (1982) published "The Effects of Music on Advertising on Behaviour of Choice: A Classical Conditioning Approach" that proliferated dramatically in academic literature (as evidenced by 881 citations in Google Scholar, 266 in the Web of Knowledge in 2015. Gorns´ hypotheses have until now, been widely accepted by academia, which can be summarized as "cross modal" conditioning (in this case, a musical stimulus that influences affective responses to a visual stimulus) can effectively change consumer behaviour through a single exposure. The Gorn´s hypotheses still have relevance to the practice of traditional advertising and the current one, but they are subject to much controversy. Several authors (Allen & Madden 1985; Kellaris & Cox 1989) have argued that these effects may have been due to demand artefacts, rather than conditioned by Gorn's (1982) postulates. They cite as possible failure causes in the conclusions, for example, that demand artefacts may be the result of the presence of a non-blind experimenter, and that the research design may have explicitly related to music with the product, later corroborated by Vermeulen et al. (2014). Methodology The experiment was done in Pacífico Business School Neuroscience Lab in Lima, Peru in December 2017 with the presence of the researcher and two assistants. Research design For this research, was recruited a population of 80 millennials students (aged from 25 to 35 years old of both sex). – First, was edited six TV commercial unknown with music/jingles spots with the duration 20-30 seconds. Research equipment: In the Lab was used iMotions system through the implementation of the FACET module. Such module analyses the face images, in order to detect the movement by tension or relaxation of the muscles, identifying the Action Units (AU) after the detection of such units the correlation of the AU by the use of the Facial Action Coding System (FACS) deploys a value related with the probability of the emotion being displayed by the subject. For the registration of eye movements of the students a Tobii X2-30 device was used, with a Tobii pro3.4.8 software, manufactured by Tobii Technology (Tobii, 2014). This device works at a sampling frequency of 60 Hz and has a spatial resolution of less than 0.5º. The eye tracker was attached to a 24-inch TFT computer monitor with a maximum resolution of 1920 x 1200 pixels. Pre-test: All 80 members of the initial group in the Lab were initially stimulated the six videos, and at the same time they assures that they not recognized the spots. If positive, we asked to what TV commercial was related. From the group that did not recognize the spot we selected 40 individuals for the experiment. Another not stimulated group of 40 individuals was used as the control group in order to have external validity and reliability . Stimulus: To verify musical priming the experiment group repeated the test two other times (after 10 days after initial stimulation, to avoid short-term memories). After the experiment was asked to the participants to answered a questionnaire based on Well’s Brand Awareness scale (1993) that sought to verify the priming effect and attitude in relation to the brand. Findings Monitoring of eye tracking in real time and watching video of each participant’s session clearly revealed that in this pilot study the control group participants had a difficult time to recognize the TV commercials. The target group shown priming effect in both two spots. Average rated target group (M = 4.07, SD = 0.78) was significantly higher than control group [M = 3.57, SD = 0.94, t(135.7) = 3.47, p < 0.001].The results also suggest that music’s temporal differences provoked important priming effects. In the TD group, fixations were classified for 81.69 % (SD = 10.50) of the experiment. The overall looking duration (after filtering) did not differ between the groups (mean/SD for ASD = 10.41/1.91 s; mean/SD for TD = 11.02/1.45; t(80) = 1.437, ns). The total number of fixations (per TV commercial) was not significantly different between the groups (mean/SD for ASD = 36.05/12.10; mean/SD for TD = 45.00/22.36; ns, Mann–Whitney U Test). Similarly, the fixation rate (fixations per second) was equal across groups (mean/SD for ASD = 3.95/3.48 fixations/second; mean/SD for TD = 4.44/3.34; ns, Mann–Whitney U Test). The results inferred the power of music in priming effect. Originality/value and practical implications The utilization of neuroscience tools brought a new perspective, as stimuli reactions were observed in real time without self-related marketing and behavioural test exhaustive replicated before. Music is still an unexplained paradigm in human behaviour, but there is no discussion about its importance and business potentiality

Introduction How to evaluate quality of advertising? Previous behavioral studies have mainly focused on subjective reports of survey and interview containing social and cognitive bias, or objective data of sell changes suffering huge temporal and monetary cost. Recently, increasing researchers have proposed that techniques of neuro-imaging could provide an objective and effective way to examine cognitive neural mechanisms underlying consumer behavior (referred to as consumer neuroscience) (Karmarkar & Yoon, 2016), and several studies have measured consumer's brain responses to advertising and movie trailer in both single- and two-brain frames (Barnett & Cerf, 2017; Venkatraman et al., 2015). However, still little is known about cognitive neural mechanisms underlying comprehension of advertising. Functional near-infrared spectroscopy (fNIRS) is a non-invasive technique of brain-imaging measuring changes in the hemodynamic properties of human brain. Compared with fMRI and EEG, fNIRS is portable, has few physical constraints on participants with reasonable spatial and temporal resolution, and is tolerant to electromagnetic noise and motion artifact. Therefore, fNIRS is a suitable tool for research of human behavior in daily-life contexts (Liu et al., in press), which is a trends in neuroimaging (Hasson & Honey, 2012) and consumer neuroscience as weill. Methods To examine the neural responses to different quality of advertisings, in the present study we measured 14 undergraduate students' frontal activations while watching 20 advertisings in Study 1 and listening 30 music demos in Study 2 using a portable fNIRS device, and analyzed interpersonal neural network across all participants based on graph theory. Figure 1 shows positions of the fNIRS channels. Positions of the fNIRS channels were measured by a 3D magnetic digitizer. In a pilot study, another group of participants were recruited to score 30 advertisings from three dimensions: degree of liking, degree of willing to pay (WTP), and degree of understanding, and finally top-10 and bottom-10 scored adverting were remained for the final experiment in Study 1. Concerning the music demos used in Study 2, we selected the top-15 and bottow-15 ranking music in the ‘Billboard 2014 hot 100’. During the experiment, participants were asked to score their degree of liking and WTP to the advertising or the music immediately after each stimulus was displayed. After the experiment, they were also instructed to score and report their understanding on each advertising or music. Results and Discussion In Study 1, the intra-brain activations revealed higher medial prefrontal cortex (mPFC) activation when participants watched low-scored advertisings than watched high-scored ones (Fig. 2), and the mPFC activations showed a positive relationship with participants’ understanding on the meaning of the advertisings. This result only suggests that low-scored advertisings were relatively hard for participants to understand the intentions of the adverting, requiring more cognitive resources of mentalizing (Lieberman, 2007). Importantly, when we considered all participants' brains as a network, and then calculated the interpersonal neural connectivity (INS) across the network (defined as the number of participant pairs who showed significant positive inter-brain neural synchronization across them indicating shared understanding) (Hasson et al., 2012), only the network connectivity in the right inferior frontal gyrus (IFG) had significantly positive relationships with participants' scores of attitude towards the advertisings (defined as mean of the scores of liking and WTP) (Fig. 3). Study 2 confirmed the result showing significantly positive relationship between the network connectivity across all participants' brains and their scores of attitude towards the song demos. More importantly, the network connectivity in the right IFG of the small group of participants also significantly predicted the public's attitude towards the songs assessed by the rating scores on Douban website (Fig. 4). Conclusion The right IFG is a core area of mirror neuron system and is closely associated with empathy (Lamm et al., 2007). Thus, the present results suggest that high-scored advertisings may activate consumer's empathic response to simulate and experience their contents and intentions. And the network connectivity across consumers' brains in the right IFG may be a critical index evaluating quality of experiential advertisings. Practically, advertising should invite consumers to experience their products, and then could convey information and emotion more effectively.