Global supply chains offer a range of expertise to suppliers interested in generating innovative new products from their close, working relationships with other firms. However, research on whether and how social capital between firms can be leveraged for innovation is equivocal, conceptualizing little of the underlying processes responsible for mobilizing social capital and yielding mostly contradictory empirical results. This study proposes and tests the intermediate mechanisms of proactive customer orientation and joint learning capability as two distinctive capabilities that may account for the way social capital drives relationship-based radical innovation. The conceptual model posits the social capital-innovation link is neither simple nor direct, and an empirical test on 204 Taiwanese suppliers demonstrates the complexity of the innovation generation process. Largely confirming our conceptualization, two pathways from social capital to innovation are revealed: joint learning capability fully mediates the link while proactive customer orientation’s role is moderated by aspects of the suppliers tie to its international customer. Finally, implications for theory and practice for innovation in global supply chain relationships are drawn.

Increasingly, there is a rise of interests from practitioners and academics on the topic of consumer-brand relationships (CBR). It has been argued that consumer build relationship with a brand in consonance with its personalities. Thus, this study investigates the role of brand personality in predicting prominent CBR constructs, such as brand awareness, brand trust, and brand loyalty. Researchers consider brand personality as one of the prominent constructs in predicting consumer preferences and choices (e.g. Eisend & Stokburger-Sauer, 2013; Gordon, Zainuddin, & Magee, 2016; Guèvremont & Grohmann, 2013). It has been established that brands are capable to have personalities (Aaker, 1997; Geuens, Weijters, & De Wulf, 2009). The study of brand personality flourished since Aaker (1997) created a brand personality scale (BPS). According to her, brand personality reflects five main dimensions: sincerity, excitement, competence, sophistication, and ruggedness. Out of these dimensions, many studies mainly focus on two dimensions, sincerity and excitement respectively (e.g. Aaker, Benet-Martinez, & Garolera, 2001; Hosany, Ekinci, & Uysal, 2006; Ivens & Valta, 2012; Sung, Choi, Ahn, & Song, 2015). These studies consider these two dimensions to be of important since these dimensions appear to capture much of the variance in personality ratings of brands (Aaker, 1997) and are considered prominent to the marketing landscape (Aaker, Fournier, & Brasel, 2004; Guèvremont & Grohmann, 2013; Toldos-Romero & Orozco-Gómez, 2015). Although Aaker's BPS represents the most prominent operationalization of brand personality (Eisend & Stokburger-Sauer, 2013; Matzler, Strobl, Stokburger-Sauer, Bobovnicky, & Bauer, 2016; Freling, Crosno, & Henard, 2011), her model has been the subject of several critiques. Researchers argue that the scale measures brand identity rather than brand personality (Azoulay & Kapferer, 2003), the scale is too general and simplistic (Austin, Siguaw, & Mattila, 2003), the scale does not include negative factors (Bosnjak, Bochmann, & Hufschmidt, 2007), and the scale is non-generalizable and non-replicable cross culturally (Arora & Stoner, 2009; Geuens et al., 2009). These shortcomings led researchers to construct an alternative to Aaker’s BPS. Geuens et al. (2009) develop a new measure of brand personality, which includes five dimensions: responsibility, activity, aggressiveness, simplicity, and emotionality. Although many studies scrutinize on Aaker’s brand personality scale, only limited studies apply Geuens et al.’s BPS (e.g. Garsvaite & Caruana, 2014; Goldsmith & Goldsmith, 2012; Gordon et al., 2016; Matzler et al., 2016). Thus, the present study investigates the relationships between brand personality, using Geuens et al.’s (2009) scale, and three important consumer-brand relationships (CBR) constructs. These three constructs are brand awareness, brand trust, and brand loyalty. Aaker (1991) conceptualize brand equity to include five important constructs, which includes brand awareness and brand loyalty. Meanwhile, Keller (1993) notes that brand knowledge is an important component of brand equity, consists of brand awareness and brand image. In addition, brand trust has been considered to be essential in influencing brand performance (Chaudhuri & Holbrook, 2001). Hence, the focus of the present study lies on these three variables. As it has been discussed above, researchers consider sincerity and excitement to be essential in investigating consumer behavior. In light of a shortage of studies in applying Geuens et al.’s (2009) BPS, the present study examines two personality dimensions, which are conceptually similar to Aaker’s (1997) BPS: responsibility to replace sincerity and activity to replace excitement (see Table 1). To the best of our knowledge, no research has investigated the relationships between these three consumer-brand relationships constructs (i.e. brand awareness, brand trust and brand loyalty) and the two most relevant brand personality dimensions (i.e. responsibility and activity). The present study contributes to the marketing literature in three different ways. First, this study adds to the body of knowledge on the relationship between brand personality and CBR constructs using the new measure of BPS. Second, this study assesses the individual level of the new BPS, particularly responsibility and activity, on the three CBR constructs. In doing so, this study responds Keller and Lehmann’s (2006) and Geuens et al.’s (2009) call to assess the individual capacity of the brand personality dimensions to get consumer preference or loyalty. Third, this study displays which out of the two dimensions of the new BPS (i.e. responsible and active) are more important to predict the three CBR constructs. In this research, data were collected from Spanish respondents using online survey with snowballing technique. In total, 347 respondents participated in the survey. After checking for incomplete questionnaires and missing values, 8 questionnaires were dropped. Hence, 339 questionnaires were used for the analysis. Before conducting multivariate analysis, normality tests were conducted. The measurement and structural models was tested using AMOS 18, employing the Maximum Likelihood (ML) method. We find that brand personality predicts these three CBR constructs. Brand personality explains 56%, 58%, and 45% of the variance in brand awareness, brand trust, and brand loyalty, respectively. The results show that the strongest link is between brand personality and brand trust. Su and Tong (2015) find that there is no relationship between exciting personality and brand awareness. On the contrary, this study displays that being an active brand leads to higher brand awareness. Even the results show that active brands are more likely to build brand awareness compared to responsible brands. However, in order to build brand trust and brand loyalty, responsible brands are more preferred compared to active brands. These results are in line with Eisend and Stokburger-Sauer (2013) that reveal weak relationships between excitement on brand attitude and brand commitment. These days, consumers prefer the brands to be more responsible or sincere. As Kotler (2011) argues that there is a shift in marketing that consumers pay more attention toward social responsibilities. Interestingly, the results show that being too active could negatively affect brand trust and brand loyalty. Although the association is not statistically significant, Banerjee (2016) finds that excitement brand personality has a negative association with brand preference. A study also finds that excitement does not predict employer brand trust (Rampl & Kenning, 2014). One explanation could be that the brands would like to be something that is an opposite of what they are claiming. Guèvremont and Grohmann (2013) argue that when a sincere brand attempts to flatter the consumers, it decreases brand attitude and increases disappointment. However, this does not occur when flattery comes from exciting brands. Brand managers should be very careful in communicating their brands personalities. Communicating to the consumers that their brands are responsible as well as active is good. However, brand managers should understand the interplay between these two opposing personalities. Consumers may believe that the brand is a responsible brand but also a little bit active. However, communicating two different opposing personalities at the same time may confuse the consumers. This is due to consumers’ disconfirmation of expectations (Guèvremont & Grohmann, 2013). Although this study enlightens the literature of brand management, it is not without its limitations. This study collects data from a cross-sectional study in Spain. In order to generalize the results of this study, future studies should replicate the conceptual framework cross culturally. Particularly on the negative effects of active personality toward the three CBR constructs. Furthermore, Spanish has been regarded as individuals with high uncertainty avoidance (Hofstede, 2001). Uncertainty avoidance increases the reliability of the brand personality dimensions, namely sincerity and excitement (Eisend & Stokburger-Sauer, 2013). Thus, it would be interesting to know whether differences occur between high and low uncertainty avoidance respondents. In addition, future studies should also account for other individual differences, such as attachment style. Japutra, Ekinci, Simkin, and Nguyen (2014) note that attachment style plays a prominent role in predicting consumer behaviors.

Introduction The concept of forgiveness has been in the centre of research within the psychology domain for a number of years (e.g., Burnette, McCullough, Van Tongeren, & Davis, 2012; Fehr, Gelfand, & Nag, 2010; Mauger, Perry, Freeman, & Grove, 1992). It is surprising, however, that despite the relevance of forgiveness in marketing, the concept has failed to attract much attention and research in this area remains scarce. Few studies have looked into the importance of forgiveness in the context of marketing transgressions (Aaker, Fournier, & Brasel, 2004; Chung & Beverland, 2006; Mattila, 2001; Tax, Brown, & Chandrashekaran, 1998) and have largely focused on the services sector (e.g., Gudlaugsson & Eysteinsson, 2013; Zourrig, Chebat, & Toffoli, 2009). This study takes a broader perspective and addresses forgiveness at the brand level. Looking into consumer brand forgiveness is critical in that consumers often tend to evaluate and build relationships at the brand level rather than the firm level (Fournier, 1998). This research adopts a multi-method, multi-stage approach to conceptualise and operationalise brand forgiveness. Literature Review Forgiveness in the psychology literature has been defined as ‘the willful giving up of resentment in the face of another’s (or others’) considerable injustice and responding with beneficence to the offender even though that offender has no right to the forgiver’s moral goodness’ (Baskin & Enright, 2004, p. 80). Most of the literature on interpersonal forgiveness supports a multi-dimensional structure, consisting of affective, cognitive and behavioural components (e.g., McCullough, Worthington Jr, & Rachal, 1997). Interestingly, forgiveness in psychology has been seen as a relationship-constructive mechanism, similar to accommodation (Rusbult, Verette, Whitney, Slovik, & Lipkus, 1991) and willingness to sacrifice (Van Lange et al., 1997). It can also be understood as a psychological factor that is associated with restored relational closeness following an interpersonal transgression, in that it leads to the inhibition of avoidant behaviors and the facilitation of conciliatory behaviors (McCullough et al., 1997), as well as cooperation (Komorita, Hilty, & Parks, 1991) following interpersonal offenses. Despite the fact that most of the literature examines forgiveness following a specific offense, the concept has also a dispositional character, which very few studies addressed (e.g., Berry, Worthington, Parrott, O’Connor, & Wade, 2001).Forgiveness in the marketing domain has mostly been investigated in the context of services failures (e.g., Tsarenko & Tojib, 2011; Zourrig et al., 2009). Most of the research in this area relates to the concept of consumer forgiveness, which is defined as ‘consumers’ willingness to give up retaliation, alienation, and other destructive behaviours, and to respond in constructive ways after an organisational violation of trust and the related recovery efforts’ (Xie & Peng, 2009, p. 578). This definition highlights the behavioural component of forgiveness and fails to capture the cognitive and emotional aspects encapsulated in the concept (McCullough et al., 1997). In addition, the focus on ‘organizational violation’ is highly problematic as consumers often tend to evaluate and build relationships at the brand level rather than the firm level (Fournier, 1994). Transgressions addressed in the existing literature include moderately fit brand extensions (Fedorikhin, Park, & Thomson, 2008), negative PR (Xie & Peng, 2009) and delayed product launches (Herm, 2013). When conceptualising consumer forgiveness, Chung and Beverland (2006) suggested that the process of forgiveness provides a foundation for relationship restoration, which ultimately results in rebuilding trust (Chung & Beverland, 2006; Schoorman, Mayer, & Davis, 2007). Methodology Consistent with Churchill’s paradigm (1979) for scale development, qualitative data was first collected using 16 in-depth interviews with British consumers to better understand the concept of brand forgiveness and to identify pertinent dimensions. The interviews lasted on average 40 minutes. Based on the literature and the interviews an initial pool of items tapping consumer brand forgiveness was created. A questionnaire was subsequently developed that included the aforementioned item pool as well as demographic and nomological network variables. Data was collected in the UK using an online consumer panel. 603 fully completed questionnaires were returned. In line with scaling procedures (Chrurchill 1979) we divided the sample into two sub-samples: calibration (n=302) and validation (n=301). Results and Discussion The qualitative data supported the three-dimensional structure of consumer-brand forgiveness, which is consistent with the conceptualisation of interpersonal forgiveness (McCullough et al., 1997). For example issues regarding disappointment for the brand’s wrongdoing, impact on evaluations as well as intentions to switch to another brand emerged from the interviews. In line with our findings and extant research in this area, we define consumer brand forgiveness as the consumer’s cognitive, affective and behavioural response to a brand’s (perceived) wrongdoing. The quantitative data was used to confirm the dimensionality of the construct and develop a scale that measures consumer brand forgiveness. CFA was performed on the calibration sample and through an iterative process an acceptable fit was obtained; χ2 (24)= 70.495; GFI= .95; CFI= .98, TLI= .97, RMSEA= .08. Internal consistency and composite reliabilities were also within acceptable levels; α= .79, CR= .83 (cognitive), α= .85, CR= .86 (affective) and α= .96, CR= .96 (behavioural).CFA was then performed on the validation sample and acceptable fit was once again obtained; χ2 (24)= 70.800; GFI= .95; CFI= .98, TLI= .96, RMSEA= .08. All internal consistency and composite reliabilities were above .70; α= .82, CR= .82 (cognitive), α= .82, CR= .82 (affective) and α= .94, CR= .94 (behavioural). Convergent and discriminant validities were established using Fornell and Larcker’s criteria (1981). Table 1 provides a summary of the CFA results. The next step involved criterion-related validity tests, where two variables were drawn from relevant literature from both the psychology and the marketing literature, including brand love and relationship satisfaction. Regression analysis shows that brand forgiveness results in brand love (β= .32, p< .01) as well as relationship satisfaction (β= .69, p< .01). This confirms existing literature that forgiveness can lead to positive emotions (Takaku, 2001) and satisfaction with the relationship (McCullough et al., 1998). Conclusion and Implications for Theory and Practice Despite extensive research on interpersonal forgiveness, there is very little scholarly enquiry into forgiveness in the marketing domain. This is an important area for marketers to understand since forgiveness is likely to result into stronger relationships whilst the lack of it is may have detrimental effects on customer retention and advocacy. This study contributes in this area by providing an enriched conceptualisation of consumer brand forgiveness in the context of a brand’s wrongdoing and by developing a psychometrically sound scale that measures the levels of consumers’ brand forgiveness. Following a multi-stage methodology, our results establish a three-dimensional structure of consumer brand forgiveness, encompassing cognitive, affective and behavioural elements. The study also provides some initial insights into the consequences of forgiveness. Positive outcomes, such as brand love and relationship satisfaction are important outcomes of brand forgiveness. Following from these results, some important managerial implications could be identified. For example, managers could benefit significantly from reinforcing forgiveness, as this could lead to stronger ties with the brand and increased levels of satisfaction. A brand’s wrongdoing that subsequently results in affective, cognitive and behavioural forgiveness on the part of the consumer will benefit the brand. Managers should therefore not only focus their recovery strategies on behavioural forgiveness but also target strategies to ensure affective and cognitive forgiveness. Managers who are successful in building strong relationships with their customers might be more able to promote consumer brand forgiveness and therefore enjoy the positive benefits of the process. Therefore, CRM programs could be very useful in strengthening the relationships with customers and therefore have a greater likelihood of forgiveness should a wrongdoing occurs.

Consumption of Japanese fashion goods has become increasingly polarized, with greater demand for fast-fashion products. Despite the increasing polarization of fashion in Japan, there is little to no research exploring consumers and their preferences in this new environment. In addition, few studies have inspected how consumer decision making in the new fashion environment has contributed to this polarization. To redress this gap in the literature, I examine the factors that have contributed to the polarization of fashion consumption trends in Japan. Specifically, I focus on the jeans market, which is characterized by substantial price polarization. Through our analyses, I identify which factors drive the purchasing of jeans. These factors include involvement, purchasing intention, the consumer’s satisfaction with his/her own figure, and the overall purchasing experience.

Brand extensions are a critical strategy for the introduction of new products, which are often prone to failure. The use of an established brand can help promote acceptance of the new product by reducing perceived risk, enhancing efficiencies in terms of distribution and promotion, and reducing overall costs associated with launching the new product. Previous research regarding brand extensions has shown that various factors influence success of brand extensions (e.g., marketing support and retailer acceptance). One of the most important factors driving brand extension success is the fit between a parent brand and its extension. A new marketing construct, emotional attachment to a brand, has recently been introduced to the brand extension literature. However, the role of consumers’ brand attachment, in terms of reactions to a brand extension has largely been ignored by researchers. The lack of research on brand extensions and brand attachment is somewhat surprising, given the considerable body of research findings that show consumers who are emotionally tied to a brand respond differently to that brand due to increased attachment. Building on this body of work, we propose that consumers who are emotionally attached to a brand will be less impacted by the degree of fit between the parent brand and its extension. In this research, we show that emotional attachment with a brand is an important factor underlying consumers’ responses to a brand extension. In particular, we explore the moderating role of brand attachment on consumers’ responses to extensions that vary in terms of fit with the parent brand. We also explore the process underlying observed effects. These issues are examined with an experiment regarding extensions for a real-world brand. Further, mediated moderation analyses indicate that the moderating effect of brand attachment is mediated by brand image fit, but not by product category fit. Implications of our findings for managers and researchers are also are provided.

Increasing consumer scepticism about corporate behaviour has led companies to actively manage and advertise their corporate brands. However, it remains unclear how receptive consumers across different markets have been to such efforts. This study examines (i) consumer involvement (a motivational state activated by personal relevance of a stimuli) levels and (ii) processes with corporate advertising to demonstrate differences and similarities with product advertising across multiple markets. Using between subject experimental design, the study was conducted across three different markets with varying degrees of economic development i.e. USA (n = 285), France (n = 217) and Pakistan (n=311). Results demonstrate that consumer involvement levels with corporate advertising is higher in USA than in France and Pakistan. American consumers tend to be involved with corporate advertising as much as they are with product advertising, whereas, French and Pakistani consumers are more involved with product advertising. Apart from differences in involvement levels, study findings demonstrate substantial similarities in involvement processing and how they impact ad attitude and consumers’ behaviour across both the markets. The study holds importance for corporate communication and product managers with cross national responsibilities as it establishes differences and similarities for corporate and product ad involvement across developed and emerging markets.

This study explores the role of corporate involvement and brand perception in moderating the Cause Related Marketing on consumer purchase intention in the luxury product category among Japanese consumers. This research examines three core cause attributes - cause scope, cause type and cause acuteness developed by Vanhamme, Lindgree, Reast and van Popering (2012) as well as an additional component of duration – with corporate involvement and brand perception moderating the effect on purchase intention. The general public places judgment on a corporation based on how much of positive or negative impacts its business has on environment or society (Sheikh & Beise-Zee, 2011). In fact, more corporations have been developing corporate social responsibility (CSR) programs, no matter how big their business sizes, big or small, are (Brinkvan, Odekerken-Schroder, & Pauwels, 2006). The general public loses its faith in corporations, especially after a financial crisis or malfeasances of big corporations and as a result, corporations are under stronger pressure to contribute to environmental or societal causes in order to reclaim lost faith from the general public (Sheikh & Beise-Zee, 2011; Berglind & Nakata, 2005). One way corporations contribute to society has been to employ marketing strategies that link product sales to the support of specific charities to create and maintain favorable brand images known as cause related marketing or CRM. CRM has been growing faster as a type of marketing that allow corporations to contribute to environment or society (Brinkvan et al., 2006). Various factors have been extensively researched on and identified as pertinent in the success of cause-related marketing campaigns such as brand-cause fit (Bigne-Alcanniz, Currase-Perez, Ruiz-Mafe and Sanz-Blas, 2011; Nan and Heo, 2007; Samu and Wymer, 2009), donation size (Dahl and Labvack, 1995; Pracejus, Olsen and Brown, 2003), types of causes (local causes are preferred to national ones) (Ellen, Mohr, and Webb, 1996; Smith and Alcorn, 1991) and product type with luxury products found to be more effective (Strahilevitz and Myers, 1995).

Academic researchers have conceptualised and studied consumer-brand relationship and individual-place relationship in parallel in branding literature and environmental psychology research. As a construct that describes the strength of the bond connecting an individual with an entity, attachment receives great attention, due to its potential in affecting behaviours that may assist in marketing and promoting this entity (not limited to repeat purchase) (Park, MacInnis, Priester, Eisingerich, & Iacobucci, 2010). For example, research in branding literature finds that the strong attachment to a brand indicates a private relationship between consumers and brands and further leads to developmental commitment (Fournier, 1998), energetic word-of-mouth behaviour (Sommerfeld & Paulssen, 2008), and apparently loyalty (Thomson, MacInnis, & Park, 2005); in internal marketing studies, brand commitment is found influencing employees’ brand citizenship behaviour intentions (e.g. Morhart, Herzog, & Tomczak, 2009); research on brand ambassadors explores how they would influence other potential consumers in a general consumer-to-consumer (C2C) communication context, (e.g. Keaveney, 1995; Lovelock, 1983); in resident studies, Chen, Dwyer, & Firth (2014a) find that attachment may motivate word-of-mouth (WOM) to promote a place as a tourism destination. On one hand, the similar concepts of brand attachment and place attachment are respectively developed and discussed from different paths, but on the other, researchers from brand studies and place studies have long invoked to apply findings from one to the other. For instance, Kavaratzis (2005) attempts to transfer marketing and branding knowledge to places; while some other researchers devote themselves in adopting the framework of place attachment in the study of the consumer-brand relationship to take advantage of its multi-dimensionality development (Chen, 2012). Regardless, the multi-dimension nature of this concept is explored in branding literature. For instance, Mittal (2006) suggests that consumers associate a brand to themselves because the personality of these brands also represents who they are (i.e., an identity basis); Fournier (1998) finds an emotional component that is highly relevant to both marketing academics and practitioners; etc. Nevertheless, little research on brand attachment develops a multi-dimensionality as complex as those in place studies (e.g. Kyle, Graefe, & Manning, 2005). The questions are: Is the multi-dimension nature of consumer-brand relationship the same as that of individual-place relationship? If not, to how much extent may researchers apply findings from these two research streams to the other? To fill in these research gaps, this study aims to test the dimensionality of place attachment on studying consumer-brand relationship, and to examine how dimensions of brand attachments affect consumers’ brand citizenship behaviours.A variety of disciplines have shown an interest in understanding the attachments that people form with places. The concept of place attachment is defined as “a positive connection or bond between a person and a particular place” (Williams & Vaske, 2003, p. 831). In environmental psychology, a number of researchers have attempted to conceptualise, understand, and measure attachment to interpret the individual–individual, individual–community, and individual–place bonding (e.g., Kyle, Graefe, & Manning, 2005). Research on place attachment can be divided into two streams: (1) The first stream of research (research in environmental psychology) considers place attachment as an outcome of an individual’s evaluation and attitude towards a place based on knowledge and experience with this place; (2) The second stream of research (research in interaction) ascribes the bond formed by an individual to a place to the meaning given to this object through interactional processes (Chen, Dwyer, & Firth, 2014b). In branding literature, Fournier and Alvarez (2012) suggest that the relationship between consumer and brand is highly alike to how one builds relationships between each other, which provides the ground of evidence to apply attachment (originated from studies on the child-mother relationship) in understanding consumer-brand relationship. Brand attachment can be defined as “a dynamic bond that illustrates the connection between consumers and brands” (Chen, 2012). Following Chen, Dwyer, and Firth’s (2014b) conceptualisation on place attachment, this study adopts the six-dimension framework of attachment and applies it in studying the consumer-brand relationship via brand identity; brand dependence, affective attachment, social bonding, brand memory, and brand expectation. In internal marketing literature, Morhart, Herzog, and Tomczak (2009) classify brand building/citizenship behaviours into three categories: retention, in-role citizenship behaviour, and extra-role citizenship behaviour. This framework of behaviours is applied in this research to explore consumers’ brand citizenship behaviours including retention, as well as WOM and proactive participation (equivalent to the extra-role citizenship behaviour). The relationships between dimensions of attachment and brand citizenship behaviours are established based on similar propositions in research in different disciplines. Many researches support this bond-behaviour relationship in different disciplines and research scopes. For instance, in tourism research, Choo, Park, and Patrick (2011) study and discuss residents’ voluntary behaviours to assist in promoting their resident place as a tourism destination, suggesting that residents would like to show hospitable attitudes and behaviours if they feel a sense of belonging and identify themselves with their places. A survey approach was employed to test the relationships between included constructs. Data was collected from different cities in China from November 2014 through March 2015. This study used a sample of 362 consumers who have used or are using Nike product. 62.4% of the respondents are male (consistent with the distribution of sports product consumers). Average age of the sample is 26.5, and the average length of brand usage is 8.87 years. Data was analysed using IBM® SPSS® Statistics 22 and IBM® SPSS® Amos 22 software. CFA was used to test the reliability and validity of the measurement, and SEM was applied to identify relationships among the constructs. The measurement of brand attachment in this study is adapted from Chen, Dwyer, and Firth’s (2014b) place attachment dimensionality and scales. Three three-item scales on one-to-one WOM, retention, and participation were replicated from Morhart, Herzog, and Tomczak (2009). One-to-many and many-to-many WOM measurements were respectively adopted from Hsu, Ju, Yen, and Chang (2007) and Lu, Lin, Hsiao, and Cheng (2010). CFA with maximum likelihood (ML) estimation was conducted to test the validity of the dimensionality of brand attachment. Due to the high correlations between several constructs, this measurement failed discriminant validity test. To enable further analysis, brand identity, affective attachment, and social bonding are combined as one single dimension (as Individual Attachment). Thereafter, a standard two-step SEM was run to identify relationships among the constructs in the hypotheses. A measurement model was first tested on the data to verify demonstrate convergent, discriminant, and predictive validity of brand attachment (revised) and the other constructs (Byrne, 2001). Goodness-of-fit indices of both measurement and structural models reached an acceptance level. From data analysis, the frameworks on brand citizenship behaviours are supported by the statistics. However, the number of attachment dimensions is compromised in testing the consumer-brand relationship due to the high correlations between several dimensions. This implies that consumer-brand relationship is less complex than individual-place relationship and can be captured by a simplified dimensionality framework. In other words, the finding indicates a high complexity on the dimensionality of place attachment compared to brand attachment. The results suggest that simple replications of brand concepts in studying places may be problematic and biased, since aspects that are not significantly distinguished in brand attachment but important in place context may be overlooked. On this basis, branding researchers need to be cautious in studying phenomena in place and destination issues when applying classical branding and marketing theories. Similar evidence can also be found in several previous studies (e.g. Chen, Dwyer, & Firth, 2014b; Lee, Kyle, & Scott, 2012). As to the constructs included in this study, the factor loadings (all larger than 0.76) were satisfactory after combining brand identity, affective attachment, and social bonding as one construct, indicating a satisfactory degree of reliability. An alternative model (considering brand attachment as a second-order construct) is tested to explore the general indication from brand attachment to WOM, retention, and participation. This result also provides a theoretical and empirical basis for practitioners to finds means to motivate loyal and attached consumers on different behaviours which may benefit their brands. Specifically, Individual Attachment and Brand Memory are found to be significantly affecting different types of WOM behaviours. This is consistent with Chen, Dwyer, and Firth’s (2014) findings on the impact of place attachment on WOM behaviour in studying Shanghai residents. The results imply that for Chinese consumers, the stronger an individual identify a brand will influence the more he/she would “talk up” the brands. For branding managers, it is clear that an emphasis should be taken on enhancing the identify fit between their brands and consumers, as well as promoting a brand personality which is perceived popular and adoptable by consumers. Similarly, helping consumers to build brand community to interact and socialise with other consumer and stimulating consumers’ emotional arousal can help brands motivate consumers to “pass on the right word”, likewise creating unforgettable consumer experiences. Secondly, BAS and brand expectation are found to be influencing brand participation. This is consistent with the study on Chinese students’ attitude toward participation in tourism activities in Sydney by Chen, Dwyer,and Firth (2015). For brand managers, assisting in consumers’ identification process with the brand, creating socialising opportunities and receiving positive emotional responses from consumers via brand activity designs, as well as enhancing consumer’s confidence on the brand may attract consumers to be more actively involved in the branding process. Lastly, brand dependence and brand expectation are found to affect retention behaviour in this study, suggesting brands still need to emphasise on maintaining and constantly improving the quality of the product and the brand to take a better place in the competitive market. This remains the key to reduce consumer defections. Future research may be taken to (1) propose a refined dimensionality of brand attachment based on place attachment; and (2) compare consumers and brands in different cultures on what role attachment may play in motivating different brand citizenship behaviours.

Black Friday (BF) is the day after Thanksgiving when U.S. retailers offer “doorbuster” promotions. BF shopping has become a tradition for 48.5% of U.S. shoppers and their families (NRF, 2015). However, BF has a dark side gaining notoriety as shoppers compete for bargains, even at others’ expense. Many incidents of consumer misbehavior (CMB) have been reported: fighting, pepper-spraying, and throwing oneself on desired products to keep other shoppers at bay (Black Friday violence, 2011; Lisa, 2015). BF promotions have expanded outside the U.S. to the U.K.; related CMB (e.g., fighting) was reported in several U.K. locations (“Black Friday,” 2014). Using an online experiment, this study investigated antecedents to CMB from a psychological perspective. Specifically this study examined (1) how positive and negative emotion evoked on BF as a result of varying levels of goal blockage impacts CMB; (2) how personality traits such as self-control and public self-consciousness impact and moderate the relationship between negative emotions evoked on BF and CMB; and (3) how women and men differ in terms of antecedents driving BF CMB and the role personality traits play in impacting CMB. 576 BF shoppers completed the experiment; 411 (M=129, F=282) had shopped in stores on BF were included in analyses. Mean age was 25.8 (SD=8.2) and over half had shopped in stores and online on BF. All scales had adequate reliabilities and EFA confirmed the dimensionality of the original scales. Two emotion factors were named anger and thrill. To assess CMB, shoppers indicated the extent to which they engaged in a series of misbehaviors on BF. A second measure of misbehavior, dysfunctional severity of one’s behavior, evaluated the extent to which one’s own behavior on BF was unacceptable and inappropriate. Multi-group path analysis was used to analyze the data. Results found a significant difference between the sexes (Δdf= 8, Δχ2=32.48, p < .0001), suggesting that women and men do differ in the personality traits impacting CMB. To determine specific paths that differ between the sexes, a series of the χ2 difference tests were performed by imposing equality constraints on each of the path coefficients. The χ2 difference tests showed that women and men significantly differed in four paths; (1) how anger impacted dysfunctional severity (2) how self-control moderated the relationship between anger and CMB, (3) how public self-consciousness moderated the relationship between anger and CMB and (4) how public self-consciousness impacted CMB. For both sexes, both negative emotion such as anger and positive emotion such as thrill led to CMB. Additionally, dysfunctional severity had a positive influence on CMB for both women and men. However different personality traits moderated how anger impacted CMB. For women, public self-consciousness had a direct positive and moderating effect on CMB. When women experienced a mild level of anger, public self-consciousness appears to suppress CMB. However contrary to common beliefs that public self-consciousness may help manage behavior in public, after a certain threshold in terms of the intensity of anger, public self-consciousness had an opposite effect in women. High public women exhibited more CMB than low public women. Public self-consciousness had no direct or moderating effect on men. For men, self-control had a direct, indirect and moderating effect on CMB. In the context of intense anger, men with higher self-control exhibited less CMB than those with low self-control. Self-control also had an indirect effect on CMB by mitigating dysfunctional severity. For women, self-control had no impact on CMB. BF is part of the U.S. Thanksgiving tradition and has been adopted in other countries to kick off the holiday shopping season. Extreme deals (doorbusters) and heightened consumer anticipation as a result of such promotions have led to incidents CMB on BF (Lisa, 2015). With observations of CMB on BF across different countries and extant research findings about the role of emotion on CMB (Bedi & Schat, 2007), this study revealed (1) emotion as a motivator for CMB, (2) that personality traits moderated the impact of emotion on CMB, and (3) differences exist in these relationships between women and men. Both negative (anger) and positive emotion (thrill) led both sexes to misbehave on BF. Whereas most media highlight how angry customers misbehave on BF, positive emotion also contributes to CMB on BF. How personality traits moderated the relationship between anger and CMB significantly differed between the sexes. For women, public self-consciousness mattered, whereas self-control mattered to men in moderating the effect of anger on CMB. The findings of this research shed new light on CMB on BF and also give new insights into the CMB literature. Prior CMB research often assumed that the sexes behave similarly. This research provides empirical evidence that women and men are indeed different in how personality moderates the effect of anger on CMB. Future research is needed to determine the level of anger and public self-consciousness that lead to CMB for women.

Introduction What is fast fashion? Does this term just define all the latest or the most popular or the most famous clothes? In reality, this social phenomenon goes beyond the conventional notion of industrialized fashion and carries more importance than is implied by this view. Fast fashion, defined as “the retail strategy of adapting merchandise assortments to current and emerging trends as quickly and effectively as possible” (Sull & Turconi, 2008, p. 5), has received a great amount of attention from fashion marketers and consumers since its inception during the 21st century (Tokatli, 2008; Jang et al., 2012). The purpose of this study was to deepen our understanding of fast fashion consumers. Based on the review of related literature, the key variables related to fast fashion consumers were categorized into three dimensions: consumer characteristics (i.e., fashion leadership, price consciousness), consumer awareness (i.e., awareness of sustainable practices of fast fashion retailers, perception of fashion democratization), and attitude toward fast fashion retailers. The three dimensions were examined in a sequential manner to assess the power of each set of antecedents in explaining college students’ repatronage intention of fast fashion retailers. Related Literature While fast fashion retailers have experienced a huge financial success mainly due to their affordable and accessible fashion products, they have also been harshly criticized by some members of the public because of their lack of corporate social responsibility. Indeed, fast fashion retailers’ low cost and efficient supply chain management systems have had negative effects on the environment, society, and people (Barnes & Lea-Greenwood, 2006; Bruce & Daly, 2006; Ro & Kim, 2009). The U.S. Environmental Protection Agency (EPA) announced that about 14.3 million tons of textiles were generated in 2012, making up 5.2 percent of total municipal solid waste. Such massive textile waste has been attributed to fast fashion retailers because the cheap and trendy items they produce encourage consumers to make frequent purchases and to frequently dispose of unwanted clothing. Furthermore, several fast fashion retailers (e.g. Gap and Forever 21) have been criticized for the use of child labor and the sweatshop-like conditions of their factories (Ramishvili, 2012). Moreover, some fast fashion retailers have been involved in intellectual property lawsuits because they replicated the runway designs of prominent designers to produce knock-off products (Pous, 2013). In response, a few fashion experts claim that fast fashion retailers destroy fashion because the styles produced lack of aesthetic expression and creativity (Choufan, 2013). However, these issues are not solely a problem associated with fast fashion retailers. In fact, the entire fashion industry is responsible for adverse environmental and societal consequences to some extent. Traditional fashion retailers (e.g. Diesel, Levi’s, Dolce & Gabbana, Chanel, Hermès) also generate huge amounts of textile waste along with hazardous waste that results from the chemical materials used in production processes. Their products are also manufactured in developing countries to keep production costs low. They also may not pay attention to the labor environment. Therefore, traditional fashion retailers along with fast fashion retailers have responsibilities related to sustainability issues (Casey, 2014; Greenpeace, 2013). Nevertheless, fast fashion retailers have received the majority of the public’s criticism regarding these issues. Contrary to a popular belief, fast fashion retailers have taken some steps to apply the concept of sustainability into their business practices. For example, H&M collects unwanted garments for recycling, uses recycled or reused materials for producing new garments and uses organic cottons (Lanyon, 2013). Other fast fashion retailers like Zara, Topshop and Uniqlo as well as H&M also have launched eco-friendly collections (MacDonald, 2012). Moreover, H&M, Zara, Mango and Uniqlo have committed to eliminate the release of toxic chemicals by 2020 in response to Greenpeace’s Detox campaign and to public pressure (Greenpeace, 2012). Furthermore, fast fashion retailers are also paying attention to labor issues. For instance, after more than 1,100 people died from the Rana Plaza building collapse on April 24th in 2013 (Chua, 2013), major fast fashion retailers signed the Accord on Fire and Building Safety in Bangladesh. This accord indicates these retailers agree to be responsible for the working environment for employees in apparel factories in Bangladesh. Although their ultimate goal might be to increase their sales by recovering their brand images damaged by unfavorable media coverage, it is clear that movement toward sustainable practices will minimize the negative impact of their business practices on the environment and society and encourage other retailers to incorporate sustainable practices. In spite of the harsh criticism directed at fast fashion retailers, consumers still like wearing fast fashion products considering that fast fashion retailers have continuously expanded their businesses worldwide and have been successful. Prior researchers interested in fast fashion retailers have focused on supply chain management issues (Barnes & Lea-Greenwood, 2006; Mihm, 2010), the value of fast fashion (Cachon & Swinney, 2011), and indentifying business strategies of a particular fast fashion retailer (Ferdows, Lewis, & Machuca, 2005; Ghemawat, Nueno, & Dailey, 2003; Tokatli, 2008). However, few researchers have theoretically explained why consumers still like fast fashion products and visit fast fashion retailers. With that in mind, the present study identified various factors that positively influence consumer attitude and their patronage intention toward fast fashion retailers. Furthermore, although fast fashion retailers have positive motivations toward consumers (e.g. provide inexpensive fashionable items,participate in sustainable practices), consumer research has highlighted their negative effects on the environment and society (e.g., Morgan & Birtwistle, 2009). Methods An online self-administered survey methodology was employed with a purposive sample of U.S. college students who had shopped at fast fashion retailers. A total of 154 usable responses were used for data analysis. The click through rate was 79.79%. Exploratory factor analysis and hierarchical regression were used to examine the interrelationships among the three dimensions of antecedents (consumer characteristics, consumer awareness, consumer attitude) and repatronage intention. The measurement items employed were developed based on previous literature. All items were reviewed and modified to fit the context of this research: consumer attitude and patronage intention toward fast fashion retailers (Madden, Ellen, & Ajzen, 1992); perception of fashion democratization (PFD) (Dubois, Czellar, & Laurent, 2005); fashion opinion leadership (Flynn et al., 1996; Goldsmith & Hofacker, 1991); and price consciousness (Lichtenstein et al., 1993). The items for measuring awareness of sustainable practices of fast fashion retailers (ASP) were created based on news articles presenting sustainable practices fast fashion retailers actually engaged in. Participant Characteristics Among the participants, 48.1% were majoring in a fashion related area (e.g. fashion design, retail merchandising). The majority of the participants were female (85.1%). Most participants (92.2%) were between 18 and 25 years old. With respect to ethnicity, 63.0% were Caucasian. Approximately half of the participants (52.6%) reported that they earned less than $10,000 annually. Also, 26.0% of the participants shopped at fast fashion retailers once a month. Results A weighted least squares (WLS) hierarchical regression analysis was used for data analysis. Fast fashion shopping frequency was used as a weight variable as it is related to the variability in the dependent variable. The results revealed that: (a) fashion leadership positively influenced repatonage intention (Model 1); (b) after controlling consumer characteristics, PFD played a significant role in increasing variance explained in repatonage intention (Model 2) and (c) after controlling consumer characteristics and awareness, consumer attitude was found to be a significant predictor, partially mediating the linkages from fashion leadership and PFD to repatronage intention (Model 3). Implications and Conclusion Our findings suggest that fashion leadership plays an important role in the fast fashion market because it initiates the acceptance of new trends and leads to diffusion of new fashion. Prior research suggests that fashion leaders (versus followers) are willing to take risks in trying new items offered by fast fashion retailers, are interested in fashion information, tend to retain fashion items for socializing for a short period of time and need various and unique fashion items (Goldsmith, Freiden & Kilsheimer, 1993; Kang & Park-Poaps, 2010). Given that fast fashion retailers promote frequent purchases and decrease the financial burden by offering new products on a weekly basis and charging low prices, our finding is consistent with fashion leaders’ characteristics prior research identified. Another important finding is that the role of PDF in defining fast fashion consumers. Fast fashion products look similar to high-end products, but are comparatively inexpensive because the fast fashion retailers apply or copy high-end designs into their products and use cheap materials (Niinimäki, 2009; Reinach, 2005). Also, fast fashion retailers open tremendous stores across the world, which make fashion more accessible to consumers globally. As a result, fast fashion retailers accelerate the fashion democratization and it means that both concepts of fast fashion and fashion democratization are highly related. As Wang (2010) stated, “fast fashion’s soul is to make fashion democratized with its low price and speed” (p.10). Further research is needed to extend and corroborate the findings of this study.

Lack of knowledge is reported to be the main reason that consumers do not buy products with ethical certifications. More than half (59%) of respondents from a study indicated that they had never considered buying such products due to insufficient knowledge about them (Demeritt, 2002). The purpose of this research is to provide a clear overview about the influence of product knowledge on consumer behavior and to develop a typology of fair-trade consumers. An online questionnaire in which respondents self-report their responses was developed to measure the constructs used for the study: self-perceived knowledge, purchase experience, demographic data (age, gender, education level, and income), psychographic data (attitudes and moral norms), and behavioristic data (purchase intentions of fair-trade apparel and willingness to pay more for fair-trade apparel). Data were collected using a web-based survey with 250 U.S. residents. Two-step cluster analysis was used to classify respondents into sub-groups based on their level of self-perceived knowledge and previous purchase experience of fair-trade apparel. In addition, ANOVA was used to test the predictive validity of the cluster solution. A three cluster solution was suggested by the results: 1) Less familiar and less experienced: This group was the largest among the three clusters (40.4%). It mostly consist of people with low level of self-perceived knowledge and low purchase experience related to fair-trade apparel. 2) More familiar and more experienced: This group consists of 30.8% of the sample and has moderate level of self-perceived knowledge and several experience related to fair-trade apparel. 3) More familiar but less experienced: This group was the smallest among the three clusters (28.8%). People from this group feel fairly knowledgeable about fair-trade apparel but have low experience with purchasing the product. Regarding demographic data, ANOVA results showed that there were significant differences in consumers’ income level (F=5.77, p=.004) across groups. Tukey’s HSD post hoc test indicated that the more familiar and more experienced group had higher income levels than the other two groups. Examining psychographic data showed that attitudes toward fair-trade products (F=7.42 p=.001) and moral norms (F=11.66 p<.001) significantly varied across groups. More familiar and more experienced group had more positive attitudes and higher level of moral norms than the less familiar and less experienced group. In terms of behavioristic data, groups differed significantly in both purchase intentions (F=18.16 p<.001) and willingness to pay more (F=5.02 p=.007) for fair-trade apparel. That is, more familiar and more experienced group was willing to pay significantly more and had higher purchase intentions for fair-trade apparel than the less familiar and less experienced group.

Support from the private sector, for example by firms, has been solicited to ease tourist attraction financial constraints and to help their restoration and maintenance out of Corporate Social Responsibility (CSR) activities (United Nations, 2010; Europanostra, 2013). When engaging in these partnerships, firms may display different level of altruistic motivation. For example, the Italian fashion company Tod’s demonstrated high altruism by agreeing to restore the Colosseum without any economic or financial return. American Express, however, sought promotional rights when the firm agreed to contribute to the restoration of the Statue of Liberty. Finally, the ticketing agency Eventim renamed the Hammersmith Apollo (now Eventim Apollo) in London following their involvement in the restoration, thus pursuing more strategic, rather than altruistic goals. Non-altruistic goals and the fear that the involvement of a company may generate scepticism in visitors, as they could perceive the authentic image of a tourist attraction to be jeopardized. Managers of tourist attractions are faced with a dilemma: should they seek financial support from third parties (e.g. firms), or would this compromise the appeal of the site, leading to a drop in the number of visitors? In order to address this problem, we conducted two experiments to examine how firms' involvement in restorations affects tourist attractions. We found that firms' altruistic motivations (that denotes the support of a cause without demanding anything in return) are positively associated with tourists' intentions to visit the attraction (Study 1). Moreover, we found that this relationship is mediated by visitors’ perceived authenticity, in other words the belief that the real aspect of the site has not been irreversibly altered. We confirm the robustness of our findings in Study 2, additionally showing how this effect is stronger in the case of heritage sites compared to non-heritage sites. To the best of our knowledge, our results are among the first to show how a lack of altruism in CSR activities can negatively affect the target of the campaign (in this particular case a tourist attraction). Results also suggest managers of tourist attractions with high heritage value to assess the altruistic motives of the firm carefully before engaging in a financial partnership.

This paper examines the role of trust in emerging heritage tourism regions. The heritage tourism system is conceptualised as a supply chain; a series of interactions between key stakeholders in order to develop a composite tourist product. Trust is integral to the success of exchanges between key stakeholders, influencing competitiveness.

Advertising is important for tourism and past research has demonstrated its cognitive, affective and behavioural effects on consumers (e.g., Vakratsas & Ambler, 1999). These effects are largely dependent on how well viewers process advertisements that contains different elements, such as image, description and slogan. Images are particularly important to tourism advertisements and most tourism advertisements include images of the advertised destination. This paper proposes a conceptual model which explores the influences of image vividness and image congruity on the effectiveness of ecotourism advertisements. The Meaning Transfer Model (e.g., McCracken, 1989) suggests an object’s meaning can be transferred through images. This model has been widely adopted in advertising because most advertisements contain images. Images are believed to help transfer the intended advertising meaning and intention of the advertiser (Shimp & Andrews 2013). Most previous advertising research has focused on meaning transfer through the use of celebrity endorsers (e.g., Campbell & Warren, 2012; Hanrahan & Liu, 2013) whilst limited studies have examined key factors that influence the success of a meaning transfer from an advertising image to the advertised brand . Image vividness is believed to be one of the important factors that can influence the success of a meaning transfer (Nisbett & Ross, 1980). However, findings from previous research on image vividness are far from consistent. Some findings suggest that image vividness facilitate imagery processing and subsequently increase advertisement and brand favourability (Fennis et al., 2012) whilst other findings suggest that image vividness has no direct impact on attitude formation or persuasion (Taylor & Thompson, 1982). Recent research suggests that, advertising elements, in particular image vividness, may play an important role in forming the attitude towards the advertisement as well as the travel intention towards the advertised destination (Pelsmacker et al., 2002; Rasty et al., 2013). Besides image vividness, image congruity may be another important factor in determining the success of a meaning transfer through advertising images (Shimp & Andrews, 2013). Congruity has been widely studied in the field of consumer behaviour (Sirgy, 1990; Wang et al., 2009). McLaughlin (2009) categorised advertising congruity into four types (advertisement and context congruity, advertisement and product congruity, advertisement and advertiser congruity, and advertisement and other commercial component(s) congruity). Image congruity with the advertised product category has been identified as one of the most important advertising congruities (Chandon et al., 2000). Congruent advertisements are better than incongruent advertisements in generating positive attitudes or feelings towards an advertisement. For example, Kamins et al. (1991) found a viewer’s perceived congruity between the emotions reflected in a tourism advertisement and the media invoke more positive attitude towards the advertisement. Further, Rifon et al. (2004) found congruity between the description of an advertisement (ad description) and an advertising website used to display the advertisement resulted in more positive attitude towards the brand. Congruent advertisements can also generate a better purchasing intention. Kamins et al. (1991) found congruent advertisements were better at invoking an intention to use an advertised service. Conversely, incongruent advertisements lead to frustration or other negative feelings or a less favourable attitude towards an advertisement (Mandler, 1981). Australian ecotourism advertisements are selected as the context of the current study. Ecotourism is a nature-based tourism that focuses on preserving the environment, benefiting local economies and educating travellers (Weaver, 2008). Although ecotourism is rapidly developing in the last decade, the effectiveness of ecotourism advertising has been rarely researched, perhaps because ecotourism is still a relatively new area of tourism (Hughes et al., 2005). Reiser & Simmons’s (2005) study is among a handful of studies which have investigated the effectiveness of ecotourism advertisements. Their study found that ecotourism labels helped develop a positive attitude towards an advertisement and the advertised destination. Additionally, Chang et al. (2005) found that the use of a celebrity aboriginal endorser was more effective in achieving a favourable attitude towards an advertisement than was the use of a non-celebrity aboriginal endorser. Ecotourism advertisements often use three major types of images (scenery, animal and people) (Morgan & Pritchard, 2001). However, no empirical studies have examined the meaning transfer between image and advertising responses within the ecotourism context. People’s Republic of China is a critical market for Australian tourism and it is Australia’s second largest tourist source country (Australian Bureau of Statistics, 2014). Chinese tourists ranked first in terms of total trip expenditures (a total of $5.7 billion in 2014) (Tourism Research Australia, 2015). By 2020, China is expected to become Australia’s largest source country (Tourism Australia, 2011).The ecotourism market in China has risen in the past decade since its introduction in the 1990s (Cheng et al., 2013; Zhong et al., 2007). There were 1.9 billion domestic trips in China in 2009, of which 333 million were ecotourism trips. Around 80% of China’s nature reserves now have some form of ecotourism feature (Chappell, 2012). Chinese ecotourists are increasingly interested in taking overseas ecotourism trips. However, no previous study has empirically examined Chinese ecotourists’ attitude towards foreign ecotourism advertisements, which provides the opportunity for the current study. Based on the above discussion, the paper proposes positive relationships among image vividness, image congruity, attitude towards the advertisement and travel intention towards the ecotourism destination. Empirical research will be carried out in the future to test the proposed relationships. The theoretical framework can also be extended by including other advertising effectiveness measures such as comprehension or emotion (MacKay & Fesenmaier, 1997) so as to develop a better understanding of Chinese ecotourists’ responses to ecotourism advertisements.

The search for authenticity is a subject that has become very common in different areas of social knowledge in recent years. The key point is to recognize what makes something authentic and which factors could influence this perception. Although the academia not yet been able to reach a consensus on the definition of what makes something authentic, some authors propose this concept in the marketing of goods and services (Beverland 2005, 2006; Beverland, Lindgreen & Vink, 2008; Alexander, 2009; Molleda, 2009; Kadirov, 2010). We propose to extend this concept to the place branding context. Destinations can be authentic when they offer tourists unique experiences. These could be interesting to be branded in order to increase tourism demand. Tourism is a sector that, despite of the uncertainties of the global economic scenario, continues to grow. According to the World Tourism Organization, in 2014 there was an increase of 4.3% in the number of tourists who traveled the world, compared to the previous year. This represents 46 million more people that revisited a destination or traveled to new places. In financial terms, the global move rose to US$ 1.5 trillion in 2014 (UNWTO, 2015). The economy of many countries depends on tourism, both in terms of GDP and employment. For instance, Seychelles, Cape Verde and Malta have respectively 21%, 16% and 13% of their GDPs coming from tourism. The same source also reveals the list of the most competitive countries in the world in terms of tourism. The top four countries are Spain, France, USA and England (WEF, 2015). Currently, considering the competitiveness in the tourism sector, it is increasingly critical the need for destinations which present a singular identity and positioning. Offering excellent options of accommodation, good attractions and historic buildings are no longer differentials. Thus, place branding can be a powerful tool to face the competitive tourism scenario (Gilmore & Pine II, 2007). This study aims to promote a measurement scale for place authenticity and verify the influence of this concept for the tourist’s destination selection. In modern societies, individuals search for their uniqueness. Taylor (2003) points out that one of the decisive aspects to be an authentic positioning is the definition of their own identity, that is, the set of attributes such as personality, physical characteristics and perception of themselves. The dilemma of authenticity and inauthenticity is already considered one of the key points of western society (Grayson & Martinec, 2004). Considering the universe of brands, an authentic brand is associated to the consistency between brand identity and brand personality. It is related to the elements and/or characteristics, which are unique. Previous published studies (Beverland, 2006; Barreto, 2008; Molleda, 2009; Kadirov, 2010; Napoli et al. 2014) proposed some dimensions to define the composing elements for authenticity perception; however, they were more focused on product authenticity. Some dimensions include product tradition, manufacturing process, product design, certifications and guarantees, price positioning, product originality, cultural symbolism, product quality, nostalgic perception and brand credibility, among others. These dimensions are not directly applicable to touristic destinations. Considering this literature gap, we decided to propose a new measurement scale specifically for places (touristic destinations). In the case of tourists, Gilmore and Pine II (2007) state that this kind of consumers search to live unique and authentic experiences. These authors emphasize that the choice of a place to visit can be considered personal reaffirmation, in the sense of having a certain personality or belonging to a particular group. The proposed model for this study states that place authenticity is guided by place tradition and place legitimacy and plays a mediating effect from place image to destination selection. For place image, we considered the natural characteristics of a touristic destination, the quality of services and the original manufacturing production of that place. These dimensions also came from the qualitative steps of this research. Previous studies (Selby & Morgan, 1996; Govers & Go, 2009) emphasize the positive impact of place image to increase consumer’s visiting desire. Before access destination selection, place image plays an important role for place authenticity perception, being that the core evaluation about a place. The first three hypothesis are: H1: The greater the perception about natural characteristics of a place, the greater the perception about place authenticity. H2: The greater the perception about the quality of services, the greater the perception about place authenticity. H3: The greater the perception about original manufacturing production, the greater the perception about place authenticity. Destination selection for vacation is related to consumer’s choice about the next place to go during his/her free time. Literature reveals that consumers’ perception about a place can be decisive for choosing or not a place for vacation (Gilmore & Pine II, 2007). Hypothesis 4 assumes that: H4: Place authenticity has a positive and significant impact on consumer’s destination selection. This study is organized in two main research stages. The first was dedicated to the developing a place authenticity measurement scale. We followed Netemeyer, Bearden and Sharma (2003) steps that include literature review, qualitative and quantitative steps. After the literature review we ran two qualitative studies with four in-depth interviews with tourism managers and eight in-depth interviews with consumers. Managers’ criteria selection was strategic public and private functions. Consumers’ criteria considered: age, gender and personal finance responsibility. The main objective of these steps was to collect more information about “what makes a place authentic” and “how we can define place image”. Initially 32 items were proposed, being 12 for place authenticity and 20 for place image. The first survey with 152 respondents was used to test the proposed scales. The second stage was defined by another survey with 152 valid respondents. We adapted from Napoli, Dickinson, Beverland, and Farrelly (2014) a 3-item scale for destination selection. The main objective of this last step was to retest the measurement scale with a new sample and test the proposed model using structural modeling equation. We used a 10-point agreement scale for all constructs. Qualtrics solutions to collect data were used in both surveys. The qualitative approach and the literature review were relevant to propose some items to measure place image and place authenticity. Previous studies emphasized the power of place image for tourism managers in order to increase destination desire for potential consumers (Selby & Morgan, 1996; Govers & Go, 2009). Echtner and Ritchie (1993) written one of the first manuscripts to promote a measurement scale to place image. It was a very robust proposition that included attribute-based images, holistic impressions, and functional, psychological, unique and common characteristics, considering a combination of structured and unstructured methodologies. Although it is a very complex scale. We proposed a new scale by listening to managers and potential tourists (consumers) about what defines the main aspects of place image. Considering place authenticity, the main characteristics that define this concept are related to place tradition and history, which are related to culture, socio-economic history and how people recognize the uniqueness of its tradition. Place legitimacy is related to the originality of place characteristics and what makes this place unique. In the first survey group, we had 152 valid responses, 64% women. Age range was from 26 to 37 years old. Main income rate (61%) was US$1600. Respondents should be the main responsible for the last destination choice. After a descriptive analysis, we ran an exploratory factor analysis (EFA) with varimax rotation and principal components as extraction method. Results showed the adequacy of the proposed scale (KMO=0.886, Bartlett's 4807.951, p<0.000). Four items were deleted considering the communalities verification (under 0.50). Three dimensions were defined: place image, which means the natural characteristics of a place (6 items, α=0.938), the quality of services (7 items, α=0.914) like infrastructure and the original manufacturing production of that place (4 items, α=0.807). Two dimensions defined place authenticity: place tradition (7 items, α=0.938) and place legitimacy (5 items, α=0.934). In the second survey group, we had 152 valid responses, 62% women. Age range was from 26 to 37 years old. Main income rate (61%) was between US$1600 and US$2500. Respondents should be the main responsible for the last destination choice. The second stage included a new survey to confirm the measurement scales and test the proposed model. After descriptive analysis, we ran a confirmatory factor analysis (CFA). Results demonstrated the adequacy of the measurement model with tolerable goodness of fit (CMIN 403.114, DF = 142, CMIN/DF= 2.839, IFI=0.916, CFI=0.915, TLI=0.886, NFI=0.876, NFI=0.835, RMSEA=0.110). Probably sample size influenced the goodness of fit. We refined the measurement scale holding the essential items for each scale, considering CFA analysis (appendix 1). The final measurement proposed is defined for the natural characteristics of a place (4 items, AVE=0.80, CONF=0.93), the quality of services (4 items, AVE=0.84, CONF=0.95), the original manufacturing production of that place (3 items, AVE=0.76, CONF=0.90). Place authenticity: place tradition (4 items, AVE=0.77, CONF=0.93) and place legitimacy (4 items, α= AVE=076, CONF=0.93). The proposed model was tested using the structural modeling equation. Results demonstrated to be suitable, with an acceptable goodness of fit (CMIN 310.219, DF = 97; CMIN/DF= 3.198; IFI=0.907, CFI=0.905, TLI=0.867, NFI=0.876, RFI=0.817, RMSEA=0.121). All hypotheses were confirmed. There is a positive impact from natural characteristics (β=0.371, p<0.000), quality of services (β=0.236, p<0.000) and original manufacturing production (β=0.597, p<0.000) on place authenticity (R²=92%). There is also a positive impact from place authenticity to destination selection (β=0.427, p<0.000, R²=18.2%). Three major results emphasize the literature contribution of this research. First, the two-dimension place authenticity measurement scale. Place tradition and place legitimacy are the core concepts to measure place authenticity. Second, the influence of place image on place authenticity. This is useful for tourism managers since place image can be treated by marketing campaigns. The better the place image the greater the place authenticity perception. This relation explains 92% of the place authenticity construct. Thirdly, the relevance of place authenticity on destination selection. Public and private investments for some touristic place can be reinforced by marketing efforts in order to increase positive aspects for place image and place authenticity. Therefore, promoting increase in the percentage of destination selection. People are looking for unique experiences in unique places.

Reverberation is a cue to manipulate psychological distance and an acoustic parameter often used in the sound design of commercials. Prior research has demonstrated that psychological distance increases the relative weight people place on decontextualized, and aggregate (statistics) versus individualized, context-specific (testimony) information. In the present study we investigated whether reverberation that is added to an announcer’s voice can affect consumers‘ information processing. Participants (N = 97) were randomly assigned to listen to product information about a sleeping pill with or without added reverberation. As hypothesized, participants increasingly relied on statistical product information as compared to testimonial product information when reverberation was added to the announcer’s voice. This effect influenced product evaluation, willingness to pay, and product choice. The results suggest that reverberation can affect consumer’s cognition and extend its functionality beyond mere aesthetics.

This study examines consumers’ online activities according to the categories of goods and services, applying foraging theory, and explore online information structure perceived by consumers, determining the degree of information overload. Consumers are confronted by nearly unlimited amounts of information when they gather information to make purchase decisions in an online environment. Few studies have focused on the behavioral pattern of information acquisition to reduce information overload. The available studies are limited by particular conditions under a normative perspective (e.g., cognitive limitation with item specific information only and overemphasis on the quantity dimension of information structure). An improvement may be a holistic approach that allows freedom of information acquisition, and includes an ecological perspective, which emphasizes an interaction between minds and immediate environments (Todd & Gigerenzer, 2007). In other words, to provide a better explanation of information overload phenomenon, the research includes quantity information as well as quality and environmental information in the information structure. This has been overlooked in an information overload paradigm (for example, the question of whether more or less information is better) (Scheibehenne, Greifeneder, & Todd, 2010). Moreover, Xia and Monroe (2005) argued that the majority of research about information acquisition has overemphasized information searching while overlooking information browsing, although both activities occur concurrently during processes of information acquisition. The foraging theory (Stephen and Kreb, 1986), which originated from behavioral ecology, can help explain a continuum of browsing and searching behavior through utilizing the patch framework (Kim & Hantula, 2016). The patch framework provides a different perspective for information structure in terms of the amount of data as a combination of within-patch (searching) and between-patch (browsing), thereby covering the issue of the browse-search continuum to explain issues of amount for information overload. (e.g., Detlor, Sproule, & Gupta, 2003). The current study applied foraging theory into the online behavior of information acquisition and explored the information structure that consumers establish and consider in their process of information foraging across categories of goods and services (i.e., durables, nondurables, and services). This theoretical integration would proffer some clues for information structure to reduce information overloads through browsing and searching information online. The investigations consist of ordinary activities and purchase-related activities online, frequently purchased items and consideration to make purchase decisions, strategic information foraging patterns, and perceived decisional difficulty.

A conceptual paper is developed in regards to the influences of institutional research, word-of-mouth (via internal students and faculties), quality signaling (to external prospect students and stakeholders as potential customers), and customer relationship management, on student recruitment performance as a special form of customer decision. Grounded on the marketing communication perspective, we propose that the student recruitment performance is largely affected by word-of-mouth, quality signaling, and customer relationship management as strategic marketing communications, which are facilitated by institutional research. Institutional research is interpreted as a strategic marketing tool that can help identify, communicate, and visualize the strengths of a university. The conceptual model contributes to the search for marketing mechanisms through which institutional research can generate impact to external stakeholders. Formal propositions and their implications for future, larger-scaled surveys were discussed. From a non-profit organization’s marketing perspective, higher education institutions (HEIs) promote itself by actively communicating the strengths, features, unique positions, and so forth, to its internal and external “customers,” including existing and prospect students and parents, the surrounding community, and governmental units (Kotler, 1982; Licata & Frankwick, 1996). For example, the decision making of that a prospect student in determining if s/he is attending a college can be treated as a cognitive psychological process involving the interaction between a college’s quality signaling and a customer’s evaluation of that signaled quality. Put differently, the “customer decisions” of whether accepting services sold from an university can depend on the result of university-stakeholders communications. With the extant progress in educational theory and practices by adopting a marketing perspective, there are significant unresolved issues in research and practices that warrant more systematic investigation. Knowing the importance of marketing communication, for example, what is the foundation for universities to communicate with internal and external stakeholders? Through what mechanisms and occasions can universities communicate with and signal to stakeholders? To respond to such gaps in the literature, WE propose that institutional research of a university (Knight et al., 1997; Jedamus & Peterson, 1980) plays a role of strategic communication in facilitating internal and external stakeholder communication, engagement, and cognition building. Overall, the propositions include the following. Proposition 1. Institutional research outcomes (i.e., created knowledge) generates significant impacts on students recruitment performance Proposition 2. The impacts of institutional research on student recruitment performance is mediated by strategic marketing mechanisms, including quality signaling, word-of-mouth, and customer relationship management Proposition 3. Quality signaling, word-of-mouth, and customer relationship management intervene interactively on the effects of institutional research on student recruitment

Most major consumer goods manufacturers market multiple brands within a single product category. Companies may sell brands of different quality levels (e.g., Giorgio Armani, Armani Collezioni, and Armani Exchange). And, within each quality level, companies sell variants of a brand, which differ in functionality (Crest’s cavity protection, tartar control, and whitening toothpastes). With the ultimate goal of securing consumer purchase, companies offer an increasing number of brands, which can result in “overlap” between the brands in a firm’s portfolio. We define overlap from a consumer’s perspective as the degree to which a brand is perceived to offer the same product features as other brands owned by the same firm. The few seminal papers (Aribarg & Arora, 2008; Hui, 2004; Morgan & Rego, 2009) indicate that overlap brings with it a number of compelling advantages and disadvantages, thereby having the potential for positive or negative outcomes. Thus the question arises: When does overlap have a positive or negative effect on consumers’ brand evaluations? We argue that the actual effect of overlap on consumer evaluations depends on two strategic marketing factors: (1) the dominance of the corporate brand versus the product brand in marketing communications of a product, and (2) the type of overlap – vertical (i.e., overlap between products that vary in quality) or horizontal (i.e., overlap between products that vary in functionality). A 2 x 4 between-subjects factorial design was employed to test consumers’ responses to overlap of product extensions under different conditions. The stimulus was developed in two categories: chocolate and wine. The stimulus involved a picture of the packaging for a fictitious product extension for a real parent company (Hershey’s in the chocolate category and Yellow tail in the wine category), accompanied by a descriptor providing product information such as details of its price and features. We collected data using an online questionnaire via Amazon Mechanical Turk. A sample of 366 individual consumers provided data across both the chocolate and wine categories. Our initial results for the chocolate product category indicate that, for the vertical extension, Cocoa Black, consumers evaluated the chocolate bar for which the product brand was dominant more favourably (μ = 5.44) than that for which the corporate brand was dominant (μ = 4.95). This evaluation difference was statistically significant (t = -1.84, p < .05). For the horizontal extension, Peppermint Air Delight, there was a significant difference in evaluation for overlapping products (t = 1.74, p < .05) for which the corporate brand was dominant (μ = 4.60), compared to that for which the product brand was dominant (μ = 3.96). These preliminary results show promise in terms of providing practitioners with prescriptive guidelines for managing overlap to their benefit. The results of this study will be presented in full at the Global Marketing Conference 2016.