Recently, companies are trying to gain a competitive advantage in the market to meet the voice of customer. For this purpose, QFD has been used as product development technology in many areas to include the customer’ requirements. Also, Kano model has been used to understand the customer’ requirements for an effective way. Therefore integration of Kano model and QFD can more efficiently reflect the customer’ requirements when designing a new service. This paper proposes PI index by taking into account the current satisfaction position of our company and competitors while IR (Improvement Ratio) value was set uniformity. This study suggests a more accurate index to predict potential improvements and calculates the final importance or priority. Through case studies targeted at elevator maintenance companies, we can have a general idea how much to improve in the near future and estimate the final importance of customer requirements.

Purpose: The purpose of this study is to conceptualize training engagement in sport based on the theory of Academic engagement that is being spotlight in the field of educational psychology and develop a scale for it. Methods: A focus group interview and a structural survey were done to 20 coaches and 389 high school and university sport players to collect data. Grounded on the psychometrical procedure, TES’s factor structures and constructs were verified. Results: According to the study results, just like Academic engagement, TES also implies ‘the intensity of an active and voluntary intervention and the quality of emotion that players show when they begin and perform their training’, and to measure it, 16 questions’ both structure and in the four dimensions of cognitive, emotional, behavioral, and agentic were verified. These findings discuss the value of TES in the research of sport psychology and also its utilization in follow-up research.