The purpose of this study is to present HACCP management method for improving customer satisfaction in bakery industry. As a study method, literature review on HACCP and customer satisfaction and developing questionnaires through model design were done. Then, a survey was done to 209 customers who had experiences of visiting small size bakeries in Seoul or the national capital region. It was then statistically analyzed and examined. In conclusion, even though the respondents showed positive expectation that the certification of HACCP will have an effect on the factors of customer satisfaction like brand image, quality of product and service, facility and physical environment and so on, but as we proved in the course of study model's hypothesis confirmation, actually, current promoting efforts and strategies of the government or related institutions to spread recognition of HACCP don't have an meaningful effect on the factors of customer satisfaction.

Remodeling is a process which creates a new environment based on the formal building. So we should reflect residents' demands faithfully and complement weak points of the formal building throughly, after grasping many problems, when we have a plan to do a remodeling. This study aims to make decision for remodeling company using AHP(Analytic Hierarchy Process).

The purpose of this study is to understand the safety factors of the public transportation and recommend the experimental factors of customer satisfaction. The survey consist of 28 questions of 5 factors about users characteristics on roads, railways, ships, and flights. As a result of multiple regression analysis, we knew that there are three potential factors affecting customer satisfaction. The Factors are named 'expected', 'attitude', 'management', and the variable of factors affect customer satisfaction significantly. Therefore, it is good strategy for effective working to improve customer satisfaction that maintain attitude with safety minds, try to specialized management, and creating expectation for safety considering the difference by the type of public transportation. After considering the meaningful result, for the development of policies for customer satisfaction for safety, we have to consider expected, attitude, and management factors of workers and officials that influence customer safety and try to improve the managerial factors considering the characteristics of their own.

The object of this study is to understand the psychological factor of the worker on safety and recommend the experimental factor of safety education program. The following are the methods of this study. We analyzed the statistical data from survey to workers(N=139) about the psychological factor on safety. The survey consisted of 34 questions about 4 factors like private external characteristic, psychological characteristic, characteristics on behavior, and experience and reason of disaster. As the result of the analysis of the multi regression model on the base of correlation of each of the major factors, psychological health, effort on practicing, and satisfaction on their life were the variables with high influence on the safety mind of workers. So, it is good safety strategy for effective working to maintain healthy life with optimistic minds, and try to practice actively as usual. After considering the result, for the development of safety education program for working, we have to consider psychological factors of our workers that influence their safety and try to improve the experimental education opportunity, and it will be effective.