During the last decades, consumers have become increasingly concerned about social and environmental issues (Cone, 2009; Kleanthous, 2011) and “want the brands they use to reflect their concerns and aspirations for a better world” (Bendell and Kleanthous, 2007, p. 5). Ethical and environmental consumerism has become a mainstream phenomenon in contemporary consumer culture (Doane, 2001; Low and Davenport, 2007) and consumers either reward or punish companies that stress or ignore the importance of social and environmental excellence (Grail Research, 2010). From a firm perspective, investing in activities promoting sustainable development is increasingly recognized as an important source of competitive advantage (Porter and Kramer, 2006) and demonstrates a differentiator in most of the industries. According to a study conducted by the United Nations Global Compact and Accenture nearly 97% of the participating CEOs see sustainability as important to their company’s future success (UN and Accenture, 2016). The main reason and motivation to take action in sustainability issues is not the potential for revenue growth and cost reduction but rather the enhanced performance of the brand, trust and reputation (Lacy et al., 2010). Hence, financial rewards seem not to be the prioritized key driver for sustainability-oriented actions, since most companies are not able to explicitly quantify the benefits of their activity (UN and Accenture, 2016). But even though ethical and environmental issues have become an essential component for the evaluation and selection of brands and potential consumers may care about ethical issues, they are unlikely to compromise on traditional product attributes, such as value, quality, price, and performance (Chen and Chang, 2012). Accordingly, examining the influence of a brands sustainability orientation - as perceived by consumers - on brand related factors such as brand reputation and perceived brand value is of special importance for marketing research and practice. For that reason, the present paper examines the effect of brand sustainability on brand reputation and customer perceived value of a brand. Therefore, a measurement instrument was developed, that considers implicit and explicit pathways of human information processing and thus combines conscious and unconscious evaluations of a brands sustainability. Finally, the transfer from a positive customer evaluation to brand performance in terms of brand-related perception and brand-related behavior is examined.

For decades, researchers and practitioners have focused on ethical and environmental consumerism that is regarded as a mainstream phenomenon in contemporary consumer culture (e.g., Doane, 2001; Low & Davenport, 2007). In this context, the ethical consumer is supposed to be concerned about a broad spectrum of issues ranging from the environment and animal welfare to societal concerns, including human rights. By “shopping for a better world” (Low & Davenport, 2007, p. 336), the ethical buyer demands products that meet his/her moral principles and boycotts companies involved in unethical practices (e.g., Muncy & Vitell, 1992; Barnett et al., 2005). Nevertheless, a critical perspective on the economic reality has led to the discussion if the ethical consumer is nothing more than a myth (e.g., Carrigan & Attalla, 2001; Devinney et al., 2010). A particular industry context where cruel production processes are widely discussed is the cosmetics industry. Therefore, from the multitude of ethical dilemmas related to consumption behavior and cruel business activities, the underlying study focuses on animal testing for cosmetic purposes. The main research focus of this study is built on the idea that anthropomorphic communication about cruel tactics in production processes has significant impacts on consumers’ perception and behavior. Besides the form of communication, the perception of anthropomorphic communication is largely determined by personal and individual characteristics of the recipient. In addition to the ability to emphasize – generally known as to encourage the perception of harmful conditions and foster the ability to experience and share another´s condition or state of mind and emotional context (Johnson, Cheeks & Smither, 1983; Cohen & Strayer, 1996) - there exists a “dark side” of consumer personality as well. The Dark Triad which is composed of Machiavellianism, narcissism and psychopathy. Hence, the study additionally examines the impact of bright and dark personality traits on the perception of anthropomorphized communication and highlights the importance for the identification of diverse consumer segments.

Experiences as the basis for value creation and competitive positioning are increasingly placed at the center of luxury marketing activities to create an emotional customer-brand relationship. Especially in the luxury travel and tourism market, the demand for brand experiences becomes apparent and is reflected in a wide range of services ranging from transport and accommodation to entertainment and relaxation. The cruise ship industry as the fastest growing sector in luxury tourism provides a holistic experiential package designed to meet the travelers’ expectations for pleasure and satisfaction. The aim of this paper is to empirically investigate antecedents of consumer luxury value perception and related consumption behavior with practical implications for the successful management of luxury brands. With special focus on brand experiences in luxury tourism and the cruise industry, the results of our empirical study reveal that luxury consumers have an increasing demand for personal and authentic experiences combined with a rising concern regarding ethical and environmental values. As a consequence, addressing brand experience and sustainability orientation as key elements of customer value perception is a promising way to create successful differentiation strategies in the luxury travel and tourism industry.