There are a lot of brand experience in Metaverse. For example, we can participate in Samsung Galaxy Fan party, UC Berkeley graduation class, and even Ralph Lauren store in Metaverse. When the consumers experience such events in Metaverse, they have to use their avatar by making a user name. They have the option of using either their real or fictional name in Metaverse. There are two types of avatar in Metaverse. First, they can use actual self-avatar by using their real name. Second, they can create totally new avatars using made up name. The name is one of the symbols of self. Therefore, we can easily predict that consumer experience with avatar will affect the consumer perception differently. Which type of avatar will then enhance the brand engagement? Results show that the consumer experience with avatars affected brand attitudes differently. Also, the consumer's experience with avatars based on their actual images in the Metaverse affected the positive brand attitude. This study suggests that Metaverse avatars can also let people interact with themselves and with each other in parasocial ways. This study examines the role of avatar in virtual world; consumers experience with avatar can provide useful implications in terms of digital transformation.

Metaverse provides technology for people to connect, find communities, and grow businesses. Its sales have seen growth during the COVID-19 pandemic. In an era of metaverse, luxury brands such as Gucci, Ralph Lauren, Burberry, Balenciaga, and Dolce & Gabbana are trying to adapt to new changes. They launched NFT(Non-fungible token) goods, digital fashion, and virtual luxury goods on various metaverse platforms such as Zepeto, Roblox, and Fortnite. For example, Ralph Lauren in Zepeto provides various types of luxury items, immerses in virtual performances, and has a game plot interaction. As people immerse themselves in the Metaverse, they feel happy from various activities—such as watching advertisements, drinking juice, and playing with friends. Thus, what factors should be considered when the luxury brands manage the metaverse?