The computer system validation consulting industry is growing as domestic GMP companies' overseas exports or advancements increase, and computer system validation has been mandatory in Korea since the 2010s, but domestic CSV consulting companies are small in size and have a short history, revealing many shortcomings in terms of service quality and customer satisfaction when conducting consulting. Research related to consulting has been mainly focused on management consulting and IT consulting, and research related to computer system validation is very insufficient. This study confirmed the effect of consultant competency and service quality on consulting performance, customer satisfaction, and intention to renew contract when performing computer system validation through empirical research on food, pharmaceutical, cosmetics, and medical device companies, which are representative companies in the GMP industry. As a result, it was confirmed that consultant competency and service quality had a significant effect on consulting performance, customer satisfaction, and intention to renew contract. In addition, it was confirmed that the reputation and expertise of consulting companies had a moderating effect on the relationship between consultant competency and consulting performance.

출연기관은 국가 발전을 위한 연구개발을 수행하는 역할을 수행하고 있다. 최근 환경 등의 사회적 이슈가 확대되면서 출연연의 사회적 책임에 대한 인식도 강조되어가고 있다. 그 결과 출연연이 기본 연구개발의 가치 창출뿐만 아니라 사회적 공헌 또는 기여를 통하여 사회와 더불어 공존하면서 지속가능한 성장을 추구해야 할 필요성이 제기되고 있다. 본 논문은 출연연 이해당사자 교육성과에 대하여 공유가치창출(CSV)의 지표들을 분석하고 도입 시 고려해야 할 정책방안들을 제안한다

Now the frame for the Corporate Social Responsibility (CSR) in any industry is shifting to Creating Shared Value(CSV). The tremendous profits made in the fashion industry create the temptation to engage in illegal or unethical behavior. When producers, manufacturers, models or consumers are being exploited or treated unfairly, fashion industry has a legal and ethical responsibility to change the situation. Based on issues stated below, therefore, there is an urging need for the CSV in fashion industry. 1) First, eco-friendly issue for the fashion industry matters. The materials, transportation and production that are involved in the fashion industry all have an impact on the environment. Many synthetic materials are derived from petroleum, while many more natural materials are grown on land that could be used for food production. 2) Marketing for fashion seduces people into buying things that they don't need, rather than merely informing them of a product's availability. Advertising and fashion both encourage people to consume as much as possible. New fashions are widely advertised as better than whatever came before. 3) Protection of the fashion design covers the most frequent and important issue now. The main appeal of many fashionable accessories is the brand name. A Gucci bag can be sold for many times more than an identical bag made by a competitor. Forgers take advantage of this fact by creating cheap knock-offs and illegally adding the names of famous and expensive fashion houses. 4) Networking in the fashion industry is another focal point. To survive in a competitive field, fashion firms have to deploy their strategic networking policy in order to sustain long-term relationships with their suppliers, which means the increase of transaction-specific investments on both sides, increase of the years of relationships with suppliers, and reduction of supplier base.

현재 기업들은 본연의 가치창출활동과 사회적 공헌을 일체화시킨 공유가치창출이라는 CSV(Creating Shared Value)의 개념을 도입하고 있다. 기업은 일회성이 아닌 지속가능한 CSV를 확산하기 위한 경 영 전략으로써 인간적인 관계를 통해 접근하는 서비스디자인 영역에서 발전시킬 수 있다. 본 연구는 기업이 CSV활동에서 서비스디자인을 도입한 네 가지의 사례를 영국의 디자인카운슬의 더블다이아몬 드 모델 적용단계에 있어서의 발견, 정의, 개발, 전달이라는 네 단계를 집중 분석함으로써 CSV확산과 서비스디자인의 활성화를 위한 전략적 시사점을 제시하고자 하였다. 시사점으로는 첫째, CSV전략을 위한 서비스디자인 적용은 직접적인 수익창출이 아니더라도 지속가능한 기업경영을 위해 효과적이다. 둘째, 기업은 서비스디자인을 추진함에 있어 사회적인 문제점을 정확하게 발견하는 단계가 우선시되 어야 한다. 또한 소비자들이 직간접으로 참여한 만큼 진정성 있는 서비스의 전략수립과 결과를 평가하 고 피드백 할 수 있는 효과적인 방법이 요구된다. 셋째, 서비스디자인 방법론을 도입함에 있어서 CSV 의 핵심적 가치의 유지가 필요하다. 본 연구를 통해서 향후에는 많은 기업들이 CSV를 바탕으로 한 미 래 시장의 경영 전략에 서비스디자인을 적극적으로 적용하여 기업의 비즈니스 기회에 경제적 사회적 이익을 모두 추구할 수 있는 긍정적인 결과가 나오길 바란다.