‘Efficiency,’ a key performance factor of an organization, is affected by various factors in addition to ‘cost-benefit,’ which can be measured. Data Envelopment Analysis (DEA) is a method to evaluate the relative efficiency of an organization by simultaneously considering various factors that are difficult to measure. The significance of this study is that it presents a ‘method for developing an efficiency performance indicator using DEA’ and provides a practical application plan for inefficient organizations (DMUs) to develop and manage appropriate performance indicators to improve efficiency. It presents a methodology for performing research procedures ranging from selection of input and output variables, correlation analysis, DEA execution, calculation of virtual efficiency units (VEUs) through the latent price of the reference group (DMU), and derivation of efficiency performance indicators of the organization.

This paper reviewed the relationship between perceived justice and service quality, and the moderating effect of gender in the franchise system of food service business. Based on the responses from 135 franchisees, the results of multiple regression analysis showed that distributive and procedural justice have positive relationships with almost service quality factors. The results of moderating analysis showed that male franchisees have more positive relationships with almost service quality factors than female franchisee while in distributive justice, and that female franchisees have more positive relationships with almost service quality factors than male franchisee while in procedural justice.

At present, companies write daily work record or use bar-code in order to collect distribution flow data in real time. However, it needs additional works to check the record or read the bar-code with a scanner. In this case, human error could decrease accuracy of data and it would cause problems in reliability. To solve this problem, RFID (Radio Frequency Identification) is introduced in many automatic recognition sector recently. RFID is a technology that identification data is inserted into micro-mini IC chip and recognize, trace, and manage object, animal, or person using wireless frequency. This is being emerged as the core technology in future ubiquitous environment. This study is intended to suggest RFID application method in franchise business. Traceability and visibility of individual product are supplied based on EPCglobal network. It includes DW system which supplies various assessment data about product in supply chain, financial transaction system which is based on product transaction and position information, and RFID middleware which refines and divides product data from RFID tag. With the suggested application methods, individual product's profile data are supplied in real time and it would boost reliability to customer and make effective cooperation with existing operation systems (SCM, CRM, and e-Business) possible.