본 연구의 목적은 폐경기 여성의 외모관리행동이 우울과 정신건강에 미치는 영향 관계를 분 석하고 신체매력지각의 매개효과를 실증적으로 분석하는데 있다. 연구대상자는 서울·경기 소재 폐경기 여성 258명을 대상으로 구조화된 설문지를 통하여 자료를 수집하였다. 수집된 자료는 기술통계, 확인적 요인분석, 상관관계, 구조방정식 모델, bootstrapping기법을 이용한 매개효과 분석을 실시하였다. 일련의 연구절차를 통하여 도출된 결론은 다음과 같다. 첫째, 폐경기 여성의 외모관리행동은 우울과 통계적 유 의미한 부적(-) 영향을 미쳤으며, 정신건강과는 정적(+) 영향을 보였다. 둘째, 폐경기 여성의 신체매력지 각은 우울과 통계적 유의미한 부적(-) 영향을 미쳤으며, 정신건강과는 정적(+) 영향을 보였다. 셋째, 폐 경기 여성의 외모관리행동과 우울, 정신건강과의 관계에서 신체매력지각은 부분매개 효과가 있는 것으로 나타났다. 이는 폐경기 여성의 외모관리행동을 통하여 변화된 자신의 긍정적 신체매력지각이 우울과 정 신건강에 더욱 강화된 영향력을 제공할 수 있다는 것을 시사한다. 본 연구의 결과는 외모관리행동으로 폐경기 여성의 우울과 같은 부정적 정서를 극복하고 건강한 삶을 살아갈 수 있도록 중재변수로서의 타 당성을 제고하였다는 측면에 의의가 있다.

The purpose of this study was to understand the effects of hotel employees’ physical attractiveness on person-job fit and to empirically analyze whether self-esteem and self-efficacy play a mediating role in the causality between an employee’s physical attractiveness and person-job fit. Self-administered questionnaires were completed by 345 employees and the data were analyzed by frequency analysis, factor analysis, reliability analysis, correlation analysis and multiple regression analysis. The primary results were as follows: Multiple regression analysis showed that hotel employee physical attractiveness had a positive significant influence on self-esteem (β=.504, p<.001) and self-efficacy (β=.441, p<.001). Also, employee selfesteem (β=.281, p<.001) and self-efficacy (β=.478, p<.001) each had a positive significant influence on person-job fit. As a result of analyzing the mediating role, the effect of hotel employees' physical attractiveness on person-job fit was partially mediated by self-esteem and self-efficacy.

Purpose - Most past studies related to this focused on the physical attractiveness of service employees, but this study emphasizes the social attractiveness and not just the physical attractiveness of employees. Therefore, the purpose of this study is to first categorize attractiveness as physical attractiveness and social attractiveness and to examine the impact of physical attractiveness on social attractiveness for service industry employees. Secondly, this study aimed at verifying the impact of physical attractiveness and social attractiveness on interpersonal trust. Third, it aimed at revealing the impact of interpersonal trust on customer satisfaction, as well as satisfaction on loyalty. Research design, data, and methodology - Questionnaires were distributed to customers that used beauty salon services, among the various service industries, to verify the hypothesis of this study. Also, hypothesis was analyzed with the structural equation method using Amos 20.0. Results - When presenting the results on verifying the research hypothesis, it was found that physical attractiveness had a positive impact on social attractiveness. Second, while physical attractiveness did not have a positive impact on interpersonal trust, social attractiveness was found to have a positive impact on interpersonal trust. Such results show that in forming interpersonal trust, social attractiveness was more important than physical attractiveness for service industry employees. This result is in contrast with the results of past studies, but it is different in that previous studies suggested only physical attractiveness and did not present social attractiveness in the hypothesis. Third, it was found that interpersonal trust had a positive impact on satisfaction, while satisfaction did not have a positive impact on loyalty. Conclusions - The biggest implication of this study is that it presented social attractiveness, which was rarely dealt with in past studies. Also, this study is significant in that it examined the relationship of physical attractiveness and social attractiveness. The results of this study show that in the service industry, the role of human elements such as service employees is important and that in addition to physical attractiveness, social attractiveness in the course of interaction such as communication with customers can also be an important strategic element.