The objective of this research is to analyze the importance of Virtual Reality (VR) in digitally promoting perceived online trust toward green brands. We propose a conceptual framework based on Stimulus-Organism-Response to understand whether VR can increase cognitive and affective experiential state and customers' perceived trust toward green brands.

Jeju Island has been isolated historically from the central government socially, economically and politically as it has own insularity of the closed space and resources. A few cultural aspects for survival have grown in these harsh environments. Especially, Jeju's unique community culture of cooperation at any time was taken place while it kept the family system for guaranteeing the personal self-regularity, so called Kwendang. But the conflicts were seen from 'Kwendang' culture while population inflowed increasingly into Jeju Island today. There is a need to provide political solutions for the social issues arisen from confronting with the central government.

Introduction User-generated online reviews have become an essential part of consumer decisionmaking process (Mayzlin, Dover, & Chevalier, 2014) affecting product attitudes (Schlosser, 2005), purchase intentions (Ba & Pavlou, 2002), sales (Babić Rosario, Sotgiu, De Vlack, & Bijmolt, 2016), as well as price and quantity of transactions (Berger, Sorensen, & Rasmussen, 2010). For instance, 58% of consumers prefer sites with peer reviews, and nearly all consumers (98%) reported reading peer review before making purchases online (eMarketer, 2010). Given the reach and influence of user-generated content (UGC), it is unsurprising that companies offer numerous incentives such as coupons, rebates, free samples, and monetary payments to encourage user-generated online reviews. In 2012, Tesco, a British multinational grocery and general merchandise retailer, ran a “Share & Earn” scheme where the retailer gave loyalty points to Facebook fans sharing products. Since such reviewers are more like friends than random strangers, how does the review source and incentives affect reviewer trustworthiness and purchase intentions? Would these effects differ across individualistic and collectivistic cultures? Our research examines the cross-cultural differences in the effects of review source and incentives on reviewer trustworthiness and purchase intentions between Americans and Taiwanese. Review Source and Trustworthiness Extant research has shown that reviews from friends are usually more persuasive than reviews from strangers (Huang, Zhang, Liu, & Liang, 2014). Dubois et al. (2016) revealed that high levels of interpersonal closeness increased the negativity of reviews shared, whereas low levels of interpersonal closeness increased the positivity of reviews shared. Correspondingly, individuals tend to perceive friendly review sources as being more trustworthy and honest (Ben-Ner & Halldorsson, 2010). The circulation for UGC online reviews on social media platforms such as YouTube, Facebook, Twitter, and Instagram could also make the review source appear like a friend. Since user-generated online reviews appear on the user’s own profile page as well as newsfeeds of each friend connected to that user (Chatterjee, 2011), individuals could easily perceive review sources as friendly and trustworthy. Given that online trust often increases purchase intention (Bart, Shankar, Urban, & Sultan, 2005), we posit that reviews from friends increase reviewer trustworthiness, which, in turn, increase purchase intentions. Incentives While online reviews from friends could be deemed as more trustworthy, incentives could muddy the waters. Sterling (2013) showed that over 40% of consumers in a survey reported some level of doubt in the credibility of UGC, fueled by reports of firms posting “fake” positive reviews, deleting negative reviews, or manipulating consumers into making positive statements that might not be a true representation of their options (Mayzlin et al., 2014). Given the level of distrust, the Federal Trade Commission sent out more than 90 letters reminding influencers and marketers that they required to clearly and conspicuously disclose their relationships with brands when promoting or endorsing products on social media (FTC, 2017). Relatedly, in 2012, the UK Advertising Standards Authority ruled that travel website TripAdvisor must cease claiming that it offers “honest, real, or trusted” reviews from “real travelers” since they are unable to assure consumers that all review content was genuine. Even when incentives are disclosed, incentivized reviews are often viewed with suspicion and are discounted as a means of correcting for presumed reviewer bias, even if the reviewer was not biased by the incentive (Du Plessis, Stephen, Bart, & Gonclaves, 2016). Taken together, we argue that incentivized reviews will decrease reviewer trustworthiness, and consequently, purchase intentions. Cultural Differences Existing work on the effects of review source and incentives have, at least implicitly, assumed that its effects hold globally and failed to consider individual or cultural moderating factors. In particular, individualistic and collectivistic cultures differ in their perceptions of trust violations: collectivists tend to become less trusting after experiencing a violation from in-group rather than out-group members; individualists’ trust levels are less affected by violations from in-group members (Fulmer, Gelfand, 2010; van Hoorn, 2015). In the context of our research, incentivized reviews could be regarded as trust violation, where reviewers no longer act altruistically to provide honest reviews. Thus, we posit that incentives could moderate the effects that reviews from friends have on perceived trustworthiness, and consequently, purchase intention in collective cultures (i.e. Taiwanese participants). In contrast, we expect to replicate the results of previous research where reviews from friends increases reviewer trustworthiness and purchase intentions; while incentivized reviews decreases reviewer trustworthiness and purchase intentions. Formally, we hypothesize that: Hypothesis 1a (H1a): Reviews from friends will be considered as more trustworthy than review from strangers amongst American participants. Hypothesis 1b (H1b): American participants will be more likely to purchase products reviewed by friends than strangers. Hypothesis 2a (H2a): Amongst American participants, reviewers providing incentivized reviews will be perceived as less trustworthy than reviewers providing non-incentivized reviews. Hypothesis 2b (H2b): American participants will be less likely to purchase products from incentivized reviews than non-incentivized reviews. Hypothesis 3a (H3a): Amongst Taiwanese participants, when reviews are not incentivized, reviews from friends will be considered more trustworthy than reviews from strangers. The effect will be attenuated when reviews are incentivized. Hypothesis 3b (H3b): Taiwanese participants will be more willing to purchase products reviewed by friends than strangers when the reviews are not incentivized. The effect will be attenuated when reviews are incentivized. Method Participants and Design Three hundred and sixteen participants (50% female, 18-85 years old) were recruited on Qualtrics for nominal payment. Half of the participants were American and completed the survey in English while the rest were Taiwanese and completed the survey in Mandarin. A 2 (review source: stranger vs. friend) x 2 (incentive: no incentive vs. incentivized review) x 2 (nationality: USA vs. Taiwan) mixed design was adopted with source and incentive manipulated within-subject and nationality manipulated between-subjects. Procedure All participants were instructed to assume that they were travelling to London, and was searching for a hotel to stay for a couple of days. They were then presented with four hotel reviews. Both source and incentive were manipulated within-subjects. Source of the reviews was either a friend or a stranger. Reviews were either not incentivized or incentivized where the reviewer was given discount on their stay for leaving a review. To prevent order effects, the reviews were presented in random order. All reviews were 4 out 5 stars reviews, were generally positive, and were dated at a similar time. Measures After every review, participants indicated purchase intention on two items (e.g. “After reading this review, I feel like booking this hotel.”; “If there is a chance, I will book this hotel.”) on a 7-point scale (1 = strongly disagree, 7 = strongly agree)(Kim, Park, & Lee, 2013). Participants also rated how much they trusted the reviewer on a 7-point scale (1 = strongly disagree, 7 = strongly agree) on three items (e.g. “I trust this reviewer to choose a hotel for me.”; “I have confidence in this reviewer.”; “I believe this reviewer is being honest.”) (Smith, Menon, & Sivakumar, 2005). Individualism/collectivism as well as uncertainty avoidance was assessed using a 3-item measure (e.g. “Individuals should stick with the group even through difficulties.”; “It’s important to closely follow instruction and procedures.”) (Yoo, Donthu, & Lenartowicz, 2011) with a 7-point Likert scale (1= strongly disagree, 7 = strongly agree) Results Outliers were removed using Stem and Leaf plots, leaving 295 participants, 148 Taiwanese participants and 149 American participants (50% female, 18 to 85 years old). Contrary to previous research (Hofstede Insights, 2018), American participants (M = 6.07, SD = 0.96) scored significantly higher on the uncertainty avoidance scale than their Taiwanese counterparts (M = 5.56, SD = 1.01). In addition, American participants (M = 5.00, SD = 1.35) did not score significantly higher on the individualism/collectivism scale than their Taiwanese counterparts (M = 5.08, SD = 1.23). As predicted in Hypothesis 1a, a 2 (review source: stranger vs. friend) x 2 (incentive: no incentive vs. incentivized review) on reviewer trustworthiness revealed a significant main effect of review source, F(1, 146) = 25.34, p =.00, where friends (M = 5.34, SD = 1.19) were significantly more trustworthy than strangers (M = 4.97, SD =1.24) amongst USA participants. In line with H2a, there was also a significant main effect of incentive, where non-incentivized reviews (M = 5.24, SD = 1.21) were considered more trustworthy than incentivized reviews (M = 5.07, SD = 1.22), F(1,146)=6.43, p =.01. There was no significant interaction effect, F <1. Amongst the Taiwanese participants, a 2 (review source: stranger vs. friend) x 2 (incentive: no incentive vs. incentivized review) on reviewer trustworthiness revealed a significant main effect of review source, F(1, 147) = 13.02, p =.00, and incentive, F(1,147)=6.43, p =.01, qualified by the predicted interaction, F(1,147)=3.77, p =.05. Consistent with our predictions (H3a), when reviews were not incentivized, friends (M = 5.41, SD = 1.08) were significantly more trustworthy than strangers (M = 5.15, SD = 1.10), F(1,147)=15.63, p=.00. However, when reviewers were incentivized, friends (M = 5.20, SD = 1.05) were just as trustworthy as strangers (M = 5.09, SD = 1.15, F(1,147) = 1.85, p =.18. As predicted (H1b), amongst USA participants, a 2 (review source: stranger vs. friend) x 2 (incentive: no incentive vs. incentivized review) on purchase intention revealed a significant main effect of review source, F(1, 146) = 4.46, p =.04, where reviews from friends (M = 5.40, SD = 1.20) elicited higher purchase intentions than reviews from strangers (M = 5.27, SD =1.20). Contrary to Hypothesis 2b, there was no main effect of incentive, F(1,146) = 1.34, p =.25, nor interaction, F<1. Amongst Taiwanese participants, a 2 (review source: stranger vs. friend) x 2 (incentive: no incentive vs. incentivized review) on purchase intention revealed a significant main effect of incentive where non-incentivized reviews (M = 5.49, SD = 0.94) elicited greater purchase intentions than incentivized reviews (M = 5.39, SD = 0.98), F(1,147) =3.74, p=.06. There was no main effect of source, F(1,147)= 2.31, p = .13 nor an interaction effect, F(1,147) = 1.81, p =.18. In line with our hypothesis (H3b), planned contrasts revealed that when reviews are not incentivized, friends (M = 5.55, SD = 0.96) elicited significantly higher purchase intention than strangers (M = 5.42, SD = 0.95), F(1,147) = 5.73, p =.01. In contrast, when reviews were incentivized, friends (M = 5.40, SD = 0.94) elicited as much purchase intention as strangers (M = 5.38, SD = 1.02), F<1. Discussion Given the ever-important role of user-generated online reviews in consumer decisionmaking, it is necessary to understand how review sources and incentives affects perceptions of trust and purchase intentions, especially across cultures. Our study demonstrates how review sources and incentives affect reviewer trustworthiness and purchase intentions differently across individualistic versus collectivistic cultures. Specifically, review source and incentives affect reviewer trustworthiness independently in Americans. Friends are considered more trustworthy than strangers, and non-incentivized reviews are considered more trustworthy than incentivized reviews. In contrast, the effect of review source on reviewer trustworthiness is moderated by incentive in Taiwanese participants. In particular, friends are considered more trustworthy than stranger only when reviews are not incentivized. When reviews are incentivized, trust seems to be violated, and friends are regarded as just as trustworthy as random strangers. Our contributions to the UGC literature are twofold. To date, research on UGC have largely ignored the role of culture and nationality (as well as individual differences, more broadly) can play. This potentially concerning since the proliferation of UGC are not limited to a Western sample. Our work highlights how culture can complicate findings in the UGC literature, and suggests a need to better consider the role culture plays. In addition, our research specifies the specific mechanism through which culture might influence the effect of review source and incentives affect purchase intention, trustworthiness. Additional studies will be conducted to examine how and why incentives are deemed as trust violations and reduce purchase intentions when accepted by friendly reviewers in collectivist cultures. Moreover, we will attempt to detangle trust in the reviewer versus review.

Learning-orientation and trustworthiness are two important components of corporate image in Asian societies. This paper examines consumers’ perceived learning-orientation and trustworthiness of retailers in Hong Kong with a survey of 909 respondents. The results of a structural equation model show that learning orientation and trustworthiness are two distinctive attributes of a positive corporate image. Advertising creativity correlates positively with building a learning-oriented corporate image, while advertising believability correlates positively with building a trustworthy corporate image. The two perceived corporate images in turn positively associate with brand awareness and purchase intention respectively. Corporates which are perceived as learning-oriented recorded higher awareness, while consumers reported that they are more likely to patronize in companies which they found trustworthy. In summary, this research demonstrates the influence of advertising and promotion strategies (i.e. creativity vs. believability) on the perception of corporate’s image, and subsequently, on brand persuasiveness (i.e. brand awareness and purchase intention).This research has both theoretical contributions and managerial implications. It contributes to the existing corporate image literature by establishing the antecedents and consequences of building a learning-oriented and trustworthy corporate image. The research also provides practical implications to marketers. Specifically, the findings suggest that if a company aims to enhance consumers’ awareness about its branding, more attention should be put on developing creative advertising so as to build a learning-oriented corporate image. Alternatively, if a company aims to increase consumers’ purchase intention, more effort should be put on developing advertising with high believability so as to build a trustworthy corporate image.

본 연구는 사회적 상호작용에서 필수적인 얼굴 인상형성 과정 중 가장 대표적이라고 할 수 있는 매력도와 신뢰성을 평가할 때 시각적 주의에서의 차이가 나타나는지를 관찰하기 위해 고안되었다. 실험 1에서는 참가자들이 얼굴 신뢰성과 매력도를 평가하는 동안 안구추적기(eye-tracker)를 사용하여 사람들의 시선움직임을 측정하고, 이 후 히트맵(heatmap) 분석을 통해 평가과제 간 차이를 관찰하였다. 그 결과, 사람들은 매력도를 평가할 때와 비교하여 신뢰성을 평가할 때, 얼굴의 주요요소라 할 수 있는 눈과 코 부위에서 더 많은 시선응시가 일어나는 것을 관찰하였다. 또한, 실험 2에서는 참가자들이 실험 1과 동일한 얼굴 평가과제를 수행하는 동안 얼굴의 각 요소에 단어를 짧게 제시하였다. 실험종료 후 실시된 회상검사 결과, 신뢰성 평가과제 시 코부위에 제시되었던 단어의 회상률이 매력도 평가과제 시와 비교하여 유의미하게 높은 것을 확인하였다. 본 연구를 통해 얼굴 신뢰성 판단은 시각적인 주의적 자원(attentional resources)의 할당과 관련된 측면에서 얼굴 매력도와는 구분되는 정보처리과정을 거치는 것을 확인할 수 있었다.

I think the spirit of the introduction of the testimony system of investigators, is in order to prevent, it is possible, among other things, what happens to overturn sentence unfair of witness or defendant, the absurd result, to deal effectively with this. If you look at the relevant case law of the testimony system after the introduction of the investigators, the main material used to determine the presence or absence of special guarantees of trustworthiness associated with the testimony of investigators. If there is participants at the time, it is possible to mention his statement, a description of statement was created in the course of the investigation. Therefore, in order to be recognized innocuously the special guarantees of trustworthiness from the perspective of law enforcement, it or enlist a person or trusted counsel in the course of the investigation, to record the all process of investigation is most preferred and counsel or if the video recording research and participation of people with a trust relationship has not been made, and that along with the testimony itself of investigators, will be discussed in a comprehensive manner, such as the description of the written statement and assertion of the accused, the presence or absence of special guarantees of trustworthiness, it is necessary to judge. And, by notifying explicitly whether the certification of special guarantees of trustworthiness associated with the testimony of the investigator in the course of the trial, so as to additional proof activities for inspection, by this, the court, a sufficient psychological it is necessary while securing the article must determine the adoption of evidence.

In the domain of hearsay evidence, “special guarantees of trustworthiness” now occupy a position as a weight requirement by the revision of the Code of Criminal Procedure, 2007, and the Supreme Court through the judgment of the recent in order to recognize the admissibility of evidence was required to determine the more stringent requirements of special guarantees of trustworthiness. Despite a major certification requirements for admissibility of hearsay evidence, special guarantees of trustworthiness have not been discussed much in the field of the law of evidence so far, but it was going to appear as important themes because of the Supreme Court and the Code of Criminal Procedure of these amendments, and you should have a lively discussion of this special guarantees of trustworthiness. The court has taken the position that should be judged individually according to case specific about the presence or absence of special guarantees of trustworthiness, but it has applied inconsistent criteria or misunderstand the meaning of special guarantees of trustworthiness case-by-case so far.I think that the presence or absence of special guarantees of trustworthiness is necessary to be distinguished clearly with a matter of probative value, and that it is necessary to be judged by the course of statement or the external situation of statement than the credibility of the statement or circle the contents of the original statement as much as possible for avoiding confusion with the problem of determining probative value. And special guarantees of trustworthiness should be distinguished also voluntariness of the statements, and it must be considerated whether the statement was originally carried out in the presence of law enforcement agencies or not, in addition to whether the statement was done to attend the court or not.