본 연구는 기업 ESG경영이 소비자의 행동의도에 미치는 영향을 알아보고 가치소비의 매개효과를 검증하 고자 하였다. 이를 위해 기성세대와 다른 그들만의 독특한 특성에 따른 소비성향으로 소비시장의 주축으로 등장하고 있는 MZ세대 소비자와 이들과 밀접한 소비연관성을 가진 뷰티기업을 대상으로 연구를 진행하였 다. 전국에 거주하는 1988년생부터 2006년생까지 250명의 MZ세대를 표본으로 추출하여 설문조사 후 빈도분석, 기술통계, 상관관계분석, 탐색적 요인분석, 단일회귀분석 및 Bootstrapping 분석 등을 수행하였 다. 분석결과, 뷰티기업의 ESG경영은 MZ세대 소비자의 행동의도에 영향을 미치고 가치소비는 매개효과 가 있는 것으로 나타났다. 특히 뷰티기업 ESG경영의 하위변수 중 거버넌스 수준이 높을수록 가치소비가 증가하며 행동의도가 높아지는‘상승’의 매개효과가 있음을 알 수 있었다. 이러한 결과를 바탕으로 기업 ESG경영의 촉진을 위한 MZ세대 소비자 중심 가치소비의 전 사회적 확산을 위한 정책적 함의를 제시하 였다.

The cosmetic industry has been rapidly expanding over the last decades. The industry itself generates about $230 billion each year and is consumed daily by 90% of female consumers. Despite its weight in the economy, consumer research has largely neglected the specificity of beauty products and consumption. The first aim of this paper is thus to offer an integrative conceptual framework to better understand beauty consumption from a consumer psychology point of view, incorporating findings from evolutionary, cognitive and cultural psychology. The second aim is to encourage consumer research on the topic by offering a research agenda taking into consideration different dimensions of beauty perception. This working paper is based on a critical and systematic literature review conducted on the topic of beauty in cognitive, evolutionary and cultural psychology. Whilst the beauty industry is booming, a gap exists in the consumer research literature in terms of understanding the applications of traditional evolutionary, cognitive and crosscultural research on the topic. This working paper introduces a framework and agenda to understand, frame, and study beauty in consumer research. On the basis of the literature reviewed, we propose a model with two decision-making systems related to beautyrelated cognition and behaviors: an impulsive decision-making system and a socially constructed decision-making system. In the impulsive decision-making system, sexual selection and cognitive mechanisms function simultaneously. We expect impulsive buying behavior to occur when consumers are exposed to highly aesthetic packaging of beauty products. In the socially constructed decision-making system, consumers choose certain brands depending on the brand image being aligned with the consumer’s cultural perception of beauty. We argue that decision-making behavior is reflective, as opposed to impulsive. Finally, we argue that both systems are mutually reinforcing and need to be better integrated into further studies looking at beauty consumption.

The purpose of this study was to examine the effects of consumption value, service quality, and customer satisfaction on store loyalty of beauty consumers. Using a questionnaire developed from previous studies, data were collected from 319 females at beauty stores located in Busan. They were analyzed by factor analysis, cluster analysis, ANOVA, and path analysis using SPSS 14.0 Program. Results showed that beauty consumers were classified into three groups by their consumption values; Subjective group, Practical group, and Epistemic group. There were a little differences among three consumer groups in the influence of perceived service qualities on consumer satisfaction. They suggest that the more satisfied with store services, consumers were the greater loyalty of beauty stores. Additionally, satisfaction of beauty consumers was a very important variable to develop the store loyalty. These findings would provide retailers and marketers related to beauty stores the informations encouraging consumer satisfactions and developing strategies of beauty stores.