Customers’ cognitive and affective responses evoked during shopping are closely linked to their attitude toward a brand (Kim, Park, Lee & Choi, 2016). Furthermore, personal traits have been known as important moderators. Studies on the antecedents of customer attitude have focused on the main effects of specific predictors and are yet to examine the combined effect of cognitive and affective responses during shopping and personal traits (Fiore & Kim, 2007). Using complexity theory, this study intends to fill this gap in the research, particularly in the luxury fashion retail context. Employing fuzzy-set qualitative comparative analysis (fsQCA), this study offers 6 combination patterns of cognitive responses, affective responses, and personal traits leading to positive brand attitude. The results reveals three major findings. First, to shape a customer’s positive attitude toward a luxury brand, managing cognitive responses is more important than managing affective responses. Second, results show that avoiding negative feelings is more important than evoking positive feelings. Third, the combinations that lead to positive attitudes differ by the level of brand familiarity. This study contributes to the S-O-R literature by demonstrating the intertwined relationship between components of the organism (O) (i.e., cognition and emotion). The identified configurations can help luxury retail managers recognize patterns of influential factors on customer attitudes and better design retail experiences.

The aim of this paper is to find which types of pop-up store positively influence consumers and to analyze the factors that affect brand attitude and behavioral intention across different fashion pop-up store formats. The data was collected from 217 respondents in their 20s and 30s and then subjected to descriptive statistical analysis, oneway ANOVA and regression analysis using SPSS Statistics. The results of the oneway ANOVA test indicated that the 'Pop-up store of alliance with different kinds of industries' is the most effective type for increasing brand preference and brand recognition amongst consumers. Some further insights can be made from the regression analysis results. There are differences between pop-up store formats in terms of the cognitive factors influencing brand attitude and behavioral intention. Moreover, there are differences between pop-up store formats in terms of brand attitude factors influencing behavioral intention. Through the results of this study, fashion companies can determine the best type of pop-up store to open depending on their aims. In conclusion, this study provides valuable insights to fashion marketers, helping them to determine the appropriate factors to consider when planning fashion pop-up stores. Academically, this paper contributes to expanding the range of research on fashion pop-up retail by studying consumer experiences of different pop-up store types.

Using data from 132 telephone interviewees, we examined the role of affective-cognitive ambivalence in forming overall attitude and behavior toward toxic chemical and radioactive waste issues in Marion, Ohio in the U.S. In order to compare attitudinal preference, participants were divided into four A-C groups: action-group (Affective+/Cognitive+), detached-group (A-/C+), concerned-group (A+/C-), and inaction-group (A-/C-). Affective and cognitive components interacted, producing redundant influences on overall attitudes and judgments as frequently observed and postulated in previous attitude studies. The results showed that the action-group who were feeling unsafe and believed that environmental accidents had happened or are happening in Marion were less willing to move to the area than other three groups who were feeling safe and/or doubted reports of contamination and its relation with leukemia. Affective and cognitive components were found to have redundant influences on overall attitude. It was also observed that affective-cognitive ambivalence theory has a great potential for explaining the mechanism by which people form attitudes, especially when people have moderate or positive feelings (e.g. sympathy or eagerness for resources) toward the objects and/or when uncertainty is a major feature of environmental issue under consideration (e.g. global climate change).