In three studies, we show that semployee accent directly, indirectly (through intelligibility and trust), and/or conditionally affects customer participation (CP) in services positively or negatively, depending on the type of accent and its valence, the customer’s need for interaction, and the type of CP, i.e. voluntary, mandatory, or replaceable CP.

The CEO leadership and employee’s concerning and participation to quality management innovation activity is critical factor for improving the business performance. This empirical study is aims to find that whether the quality management activity is significant or not in the automotive parts suppliers. To perform this research, we distributed 250 sheets totally, and withdraw 194 sheets. We analysed 169 sheets that we could use for this research using SPSS 18.0 and AMOS 18.0. We had the results that CEO leadership is significantly positive effects on the employees’s participation to quality management. And the result of process improvement have positively effective and significant effects on the product improvement result and business performance of firms.

This paper reviewed the relationship between safety climate(management commitment, safety education, preventive activity) and safety participation, and the mediating effect of safety motivation(intrinsic and extrinsic motivation) in small business employee. Based on the responses from 270 employees, the results of multiple regression analysis appeared as follow; 1) management commitment, safety education, and preventive activity effect positively on intrinsic/extrinsic safety motivation. 2) management commitment, safety education, and preventive activity effect positively on safety participation. 3) intrinsic and extrinsic safety motivation effect positively on safety participation. 4) intrinsic safety motivation mediates between 3 climate factors(management commitment, safety education, preventive activity) and safety participation. 5) extrinsic safety motivation mediates between only management commitment and safety participation.

With Zohar(1980)'s research on safety climate and industrial safety, occupational safety and health literatures begin to emphasize the influence of organizational context. Based on this research trend, this paper tried to review the relationship between safety efforts and employee safety participation, and the moderating effect of safety motivation on such relationship. Based on the responses from 643 manufacturing workers, the results of statistical analysis showed that company precaution activity and management safety involvement have affirmative effects on the employee safety participation, but safety education has not. The extent precaution activity forces on participation activity was proved to be influenced by employee safety motivation.

With Zohar(l980)'s research on safety climate and industrial safety, occupational safety and health literatures begin to emphasize the influence of organizational context. Based on this research trend, this paper tried to review the relationship between safety efforts and employee safety participation, and the moderating effect of safety motivation on such relationship. Based on the responses from 643 manufacturing workers, the results of statistical analysis showed that company precaution activity and management safety involvement have affirmative effects on the employee safety participation, but safety education has not. The extent precaution activity forces on participation activity is proved to be influenced by employee safety motivation.